Fusion Connect: Modern Connectivity and Communications Solutions Pricing Overview
| Name | Price | Features |
|---|---|---|
| Basic | Please InquirePer User | Includes calling services, with the popular voice and routing features businesses require. Plus UC features listed below:
|
| Standard | Please InquirePer User | Includes calling services, with the popular voice and routing features businesses require. Plus UC features listed below:
|
| Premium | Please InquirePer User | Includes calling services, with the popular voice and routing features businesses require. Plus UC features listed below:
|
Fusion Connect: Modern Connectivity and Communications Solutions pricing & plans
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Fusion Connect: Modern Connectivity and Communications Solutions Pricing Reviews
Fusion has a modern approach to intergrating legacy system to modern technology Review collected by and hosted on G2.com.
I don't have a down side. Being a customer for many years just moving to a modern view technology. Review collected by and hosted on G2.com.
-The product was satisfactory while we used it Review collected by and hosted on G2.com.
-Excessive resistance from customer support to speak to a representative with decision-making power
-Little to no communication from anyone while tickets are being investigated. Emails / prompts to follow up on tickets leads to more tickets being created (with and without your permission) which resets Fusion Connects mandatory 30-day wait period for a response
-Customer service representatives do not have information needed to answer questions, and they will deny all attempts to speak to someone then or to schedule a call with someone else to get your questions answered. They tell you that they will make a ticket and someone will email (not call or speak with you) you a response that you can then respond to, likely leading to another ticket being created. The process for talking to anyone with the proper knowledge and authority is unecessarily frustrating.
-Service orders will be automatically renewed without explicit permission. Our company signed a three-year service order in 2017 that expired in 2020, only to find out that the service order was silently renewed annually and we have been paying for services that we haven't used in over a year. Attempts to cancel this contract mean you have to pay an early termination fee which they calculate based off of the remaining time on your contract, meaning you are essentially just paying for the rest of the contract up front. Review collected by and hosted on G2.com.
