Fusion Connect: Modern Connectivity and Communications Solutions Features
What are the features of Fusion Connect: Modern Connectivity and Communications Solutions?
Basic Communication
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
Advanced Features
- Hold Music
- Automated Attendants
- VOiP Number
Access
- Software Pairing
- Browser Extension
- Individual Download
Top Rated Fusion Connect: Modern Connectivity and Communications Solutions Alternatives
Fusion Connect: Modern Connectivity and Communications Solutions Categories on G2
Filter for Features
Basic Communication
Phone Calls | Enables users to place phone calls over the internet. This feature was mentioned in 17 Fusion Connect: Modern Connectivity and Communications Solutions reviews. | 89% (Based on 17 reviews) | |
Video Calls | Based on 12 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Enables users to place video calls over the internet. | 72% (Based on 12 reviews) | |
Instant Messaging | As reported in 13 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Enables users to send instant messages over the internet. | 79% (Based on 13 reviews) | |
Screen Sharing | Enables users to share screens over the internet. This feature was mentioned in 12 Fusion Connect: Modern Connectivity and Communications Solutions reviews. | 72% (Based on 12 reviews) | |
Conference Calls | Enables multiple users to make phone or video calls over the internet at once. 16 reviewers of Fusion Connect: Modern Connectivity and Communications Solutions have provided feedback on this feature. | 88% (Based on 16 reviews) | |
Desk-to-Desk Calls | Enables users to contact one anothers through mobile phones and landlines. This feature was mentioned in 17 Fusion Connect: Modern Connectivity and Communications Solutions reviews. | 83% (Based on 17 reviews) |
Advanced Features
Hold Music | Offers users the option to play music for contacts who are on hold. 14 reviewers of Fusion Connect: Modern Connectivity and Communications Solutions have provided feedback on this feature. | 86% (Based on 14 reviews) | |
Automated Attendants | As reported in 12 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. | 89% (Based on 12 reviews) | |
VOiP Number | As reported in 13 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Offers users a unique number that can be dialed from anywhere. | 88% (Based on 13 reviews) |
Access
Software Pairing | Based on 12 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. | 65% (Based on 12 reviews) | |
Browser Extension | As reported in 11 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Allows users to download the tool along as an extension to their browser of choice. | 65% (Based on 11 reviews) | |
Individual Download | Based on 12 Fusion Connect: Modern Connectivity and Communications Solutions reviews. Requires users download the software on its own. | 75% (Based on 12 reviews) |
Channels
Voice | Provides voice call functionality. | Not enough data | |
Social | Provides an interface for one or more social media channels. | Not enough data | |
Web Chat | Includes or integrates with live chat initiaited from the company's web site. | Not enough data | |
Mobile SMS | Accepts contacts initiated through SMS or other mobile text functions. | Not enough data | |
Allows CSRs to receive and answer customer emails. | Not enough data |
Functions
Session Routing | Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. | Not enough data | |
Session Queuing | Callers can be routed to a queue or placed on hold until an agent becomes available. | Not enough data | |
Concurrent Calling | Place a large or unlimited volume of calls simultaneously without diminishing the call quality. | Not enough data | |
Speech Analytics | Provides some level of analytics based on keywords and vocal tones. | Not enough data | |
Auto Dialer | Has auto dialing or predictive dialing functions for outbound use. | Not enough data | |
IVR | Includes an interactive phone menu. | Not enough data | |
Inbound Screen Pop | Populates CSR's screen with available customer data. | Not enough data | |
Persistent Data | Maintains and shares information across channels and agents as the case progresses. | Not enough data |
Features
Voicemail to Email | Transcribes voice messages to email. | Not enough data | |
Voicemail to SMS | Transcribes voice messages and delivers them via text message. | Not enough data | |
File Sharing | Includes a way to easily share files between users. | Not enough data | |
Voice Conferencing | Allows multi-participant phone conferences. | Not enough data | |
Video Conferencing | Can host video conferences. | Not enough data | |
Conference Transcripts | Records and transcribes voice and video conferences. | Not enough data |
Extensions
Tenancy Flexibility | Can be deployed as a single-tenant or multi-tenant product. | Not enough data | |
Native VoIP | Contains its own IP telephony system. | Not enough data | |
CCaaS Option | Is also able to serve as contact center software. | Not enough data |
Administrative
Session Summary Notes | Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. | Not enough data | |
Administrator Access | Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. | Not enough data | |
Reporting & Dashboards | Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | Not enough data | |
Session Recording | Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. | Not enough data | |
Agent Scheduling and Assignment | Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. | Not enough data | |
Call Recording | Allows supervisors/managers to record and review telephone conversations of agents. | Not enough data | |
Reporting & Dashboards | Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. | Not enough data |
Platform
Omnichannel | Allows inflow of requests through various digital channels such as email, social media, etc. | Not enough data | |
Mobile Access | Allows users to access the software using mobile devices. | Not enough data | |
Queue Management | Provides queue management in case of increase in case/call inflow. | Not enough data | |
Call Routing | Allows distribution of incoming calls to agents. | Not enough data | |
Call Back | Allows users to request a call back. | Not enough data | |
IVR | Offers IVR (interactive voice response) for interaction between customers and a computer operated phone system. | Not enough data | |
Automatic Call Distribution | Allows automatic distribution of incoming calls to the agents. | Not enough data |
Workforce Management
Call Monitoring | Allow managers/supervisors to monitor calls for quality assurance purposes. | Not enough data | |
Performance Evaluation | Allows managers/supervisors to evaluate the performance of agents. | Not enough data |
Generative AI
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data | |
AI Text-to-Speech | Simulates human-like speech from text inputs. | Not enough data |
Basic Communication - Cloud PBX
Call Management | Supports incoming calls, call forwarding, transferring and conferencing. | Not enough data | |
Communication Management | Can handle voicemail, instant messaging, screen sharing, video calls, text messages or other forms of communication for the business. | Not enough data | |
Scalability | Scales to add additional phone capacity in order to accommodate growth in an organization. | Not enough data | |
Integrations | Integrates with business tools such as CRMs, APIs, browsers, business music and more. | Not enough data | |
Mobile Accessibility | Able to connect with employee's mobile devices for further ease of access. | Not enough data | |
Accessibility | Accessible from any location with wifi connection via cloud infrastructure. | Not enough data |
Advanced Features - Cloud PBX
Security and Compliance | Ensures security of voice communications with encryption for calls. | Not enough data | |
Analytics and Reporting | Provides call analytics based on data such as call volumes, durations, and other metrics. | Not enough data | |
Support and Reliability | Provides virtual technical support for business communication services for improving phone performance. | Not enough data | |
Automated attendant | Offers an automated attendant to field calls when employees are unavailable. | Not enough data |
