Fundraise Up Reviews & Product Details

They're always testing to optimize donation flows. Their look and feel is so good that most other platforms' changes in recent years seem to be trying to duplicate what Fundraise Up has done. Also, their support is fast and helpful, and their integrations keep all of our data in sync with our CRM. Review collected by and hosted on G2.com.

Maybe there is such a thing as too much testing. Once, I had an issue where a donation form was defaulting to monthly instead of one-time, and that did not make sense for the context of my link. Support said they were testing a feature, but there was no way to opt out of this test for this particular campaign. (Other AI/machine learning optimizations can be disabled if needed, but not this one yet. So I ended up forcing the one-time default with URL parameters to make the donation link work the way I needed it too.) Review collected by and hosted on G2.com.

Initially I was looking for a product to support our regular giving programme, I wanted something that offered flexibilty for our supporters. In short terms, I was absolutely blown away by what Fundraise Up was able to offer us. It (unintentionally) solved some other pretty major internal problems that I was also trying to fix, so its hard to describe just how life changing Fundraise Up has been for us, both internally, but our data speaks for itself. The diversification of payment types and the use of AI have been utterly exemplary areas of the platform. We're due to do our two year review to staff internally and it's weird to say that we're excited to do this, and we're proud. I haven't even started raving about the amount of support we recieved, and continued to recieve, to make this continue to become a huge success story for us. Thank you. Review collected by and hosted on G2.com.

As our account manager knows, we just want folders for our campaigns. But this isn't even a dislike, it's just a teeny change so I can organise things better! Review collected by and hosted on G2.com.

FundraiseUp's support team are great professionals and experts. Whenever I have an issue brought about by the complexity of our customization, they are always swift to respond back and they provide amazing insight and solutions. They are always able to figure out even the cases that are perplexing to our business users. Amazing support! Review collected by and hosted on G2.com.

It might be challenging to figure out where a setting is sometimes but mostly it's easy to use Review collected by and hosted on G2.com.

There are so many great things to say about Fundraise Up. First, let's talk money. Our conversion rates and average gifts were higher during our extensive pilot and have continued to improve over time. Second, the product itself took minutes to set up. Seriously. Minutes. Third, the platform is the most intuitive and easy to use of any platform we use or I have ever used. It's just simple and clear. With the elements (widgets) you can do so many things like pop-ups, embedded forms, buttons, links, donor rolls, and so on. And to place that on your website, it's one tiny snippet of code that again, just works. It's dead simple to use.

I also love that FRU keeps rolling out new features and functionality. We get great customer service and only pay a per transaction fee which 80% of our donors cover. Bluntly, the competition contacts me regularly to consider using them instead of FRU, but I can't even imagine changing solutions anytime soon. There so much to love and I highly recommend you at least check them out. They won't waste your time and you'll likely love what you see. Review collected by and hosted on G2.com.

The only downside I can think of is that in order to make FRU so usable and converting donations at the highest rates, there isn't a lot of flexibility in terms of the order of your fields or showing all the fields in a single column versus a multi-step form. So parts of the experience are locked down and there isn't as good of visibility into where the donors are abandoning within the checkout experience as I would like to see. Review collected by and hosted on G2.com.

Fundraise up has a wide range of built in tools supporting complex online fundriaisng programs. The interface is really easy to use, create new fundriasing campaigns and see relevant insights. The donor portal is an excellent benefit to save our team time and gives our donors control of their giving. Fundraise up is well localized in many languages and currencies. Review collected by and hosted on G2.com.

Fundriase up intergration to payment processors and crm could be more refined. We do see limitations with enabling different payment methods, where the payment flow is not fully optemized for the donor's expected user expereince. I wish there was more developpment to understand regional and cultural payment norms, if the product is going to fully support a global audience. We have also expereince limitations to the data and it's flexibility with our crm. Review collected by and hosted on G2.com.

We've had the pleasure of using Fundraise Up, and it has been a fantastic experience for our organization. The platform stands out for its simplicity of use, making it accessible for our team and ensuring that our donors have a seamless experience when making contributions.

What truly sets Fundraise Up apart, though, is its incredible staff. They are responsive, knowledgeable, and always willing to go the extra mile to ensure we get the most out of the platform. Their support has been instrumental in helping us optimize our fundraising efforts.

Additionally, we greatly appreciate Fundraise Up's willingness to innovate based on donor needs. The team listens to feedback and proactively implements updates and new features that align with the evolving expectations of donors. This commitment to continuous improvement has significantly enhanced our fundraising strategies.

Overall, Fundraise Up has been an invaluable partner in helping us achieve our fundraising goals. We highly recommend them to any organization looking for a reliable, forward-thinking platform. Review collected by and hosted on G2.com.

While we've found a lot to appreciate about Fundraise Up, particularly its user-friendly design and proactive support team, there are a few areas where the platform could be improved.

One of the main challenges we've encountered is with some of the out-of-the-box features. Although these features are generally well-designed, we've found that they often have limited ability for customization. This can be frustrating when we're trying to tailor the platform to better fit our specific needs and branding requirements.

We understand that Fundraise Up prioritizes simplicity and ease of use, but offering more flexibility in customization would significantly enhance the platform's utility for organizations with more complex or unique needs.

Despite these limitations, Fundraise Up remains a strong platform that has helped us achieve our fundraising goals. We hope to see continued development in this area to better meet the diverse needs of its users. Review collected by and hosted on G2.com.

The product itself is incredibly user-friendly from both the administrator side and the donor side. The donor portal is straightforward and easy to use. Aside from that, Fundraise Up's customer support team is highly responsive and they've always been able to fix the issue quickly and effectively. They truly set the standard for customer support. Review collected by and hosted on G2.com.

n/a -- our organization loves Fundraise Up! Review collected by and hosted on G2.com.

Fundraise Up is very easy for staff with minimal IT knowledge to learn and use quickly. Review collected by and hosted on G2.com.

Sometimes, it is hard to navigate to fund specific item (history of payments) through the website. Review collected by and hosted on G2.com.

Fundraise Up is incredibly responsive and attentive to our needs as nonprofit. They are constantly innovating, whether in donation flow improvments, or providing entirely new functionalities.

They are also so responsive, not only provide immediate support but also suggest new ideas based on the specific query.

We have grown about 400% in the 3 years since we installed Fundraise Up donationl portals.

Every few months the platform has really exciting changes and improvements, that help us expand our fundraising in new ways. This year, through their recurring donor donation flow improvements, we have doubled our recurring donor revenue in the first 6 months. Review collected by and hosted on G2.com.

They are very focused on their primary scope, donation software. I wish someday they would grow and provide a wider range of services. They are, hands down, our preferred software team and would love this level of service and support with the iother products we use. Review collected by and hosted on G2.com.

I love all the features that FundraiseUp offers, and that they are always updating and creating new tools to use. Review collected by and hosted on G2.com.

A lot of the setup is done on your own which can be challenging, but their team is very responsive and always willing and ready to help. Review collected by and hosted on G2.com.