Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
784 Fullstory Reviews
Overall Review Sentiment for Fullstory
Log in to view review sentiment.
Full Story is best because it allows us to watch exactly how users interact with our site, capturing every click, scroll, and movement. This helps identify user pain points and understand their journey. It provides detailed analytics and insights about user behavior and also provides detailed Network and Console logs. It is also easy to use. Being in a customer support role, this is a saviour tool in understanding user pain points easily. Review collected by and hosted on G2.com.
Sometimes it does not capture some sessions in it. Review collected by and hosted on G2.com.
I absolutely love how FullStory simplifies user observation and interaction tracking. As a UX designer, being able to view and analyze user behaviors through session replays and funnel is invaluable. The tool's intuitive interface makes it super easy to pinpoint where users struggle and how they navigate in real-time. This direct insight helps in tweaking designs and improving UX and CX Review collected by and hosted on G2.com.
The pricing model can be a bit steep and data retention limits Review collected by and hosted on G2.com.
I primarily use Fullstory daily for reviewing user specific help tickets where we are unable to replicate the issue. This allows us to determine information that might not have been shared in the the help ticket and allows for us speed up time to fix issues. The system is easy to use and allows for quick ramp up of new help agents. Review collected by and hosted on G2.com.
The only downside is the amount of information that is shared, it can be overwhelming at times for newer users. Review collected by and hosted on G2.com.
The experience with the platform is incredible. It greatly enhances our understanding with qualitative data and provides valuable insights through session replay. It is a tool that is definitely a game changer for our organization and decision-making processes. Review collected by and hosted on G2.com.
We evolved our application, and now it is not compatible with Fullstory. There is no integration with Flutter, and the support team has not provided any workarounds, showing a clear lack of interest in resolving this. I deeply regret this situation as it is a tool that would undoubtedly have a positive impact on our company. However, given that we do not have a concrete solution, we will have to switch to another platform. Review collected by and hosted on G2.com.
The ability to see what users are doing in our platform. If something is not working, I can include the session replay to our eng team so they can see exactly what happened without having to ask the customer to walk us through Review collected by and hosted on G2.com.
Nothing specific. It meets the requirements for what I need Fullstory to do in my customer facing role Review collected by and hosted on G2.com.
The ability to see session replays to understand what users do is a very powerful feature!
Also, the ease of tracking most elements in the app without having to have custom code prevents the need for code changes for every new thing.
We use it pretty much everyday in our team to understand different aspects of user behavior in the product. Review collected by and hosted on G2.com.
The admin and controls can be a little bit more powerful. Everybody gets to create lots of funnels, metrics, etc. crowding the space. I wish there were better permissioning or better separation of user spaces. Review collected by and hosted on G2.com.
For UX research and measuring impact of designs, behaviour data is crucial, with fullstory I can see how our users are benefiting - or annoyed by our changes Review collected by and hosted on G2.com.
I think setting up flows, heatmaps can be difficult at times, or adding a new link to a filter for example, I don't have visibility into why I can't do certain things Review collected by and hosted on G2.com.
Full story captures a lot of data, such as network requests, browser console etc which I find valuable when debugging hard to find issues.
I also use fullstory as a product person to check customer usage patterns on my newly launched features.
As a developer in the past I used it to debug the exact issue the customer was facing, customers often don't convey the problem too well in support tickets : ) Review collected by and hosted on G2.com.
Search function is very confusing and not extensive enough.
I want to be able to search for specific criteria or user behaviour in a more natural language like search UI Review collected by and hosted on G2.com.
Fs is amazong on daily basis we are able to identify the defect and quiclky size it and stablish a plan base on the information collect on dashboards. Another great tool is the alerts set up! By settinh up a range as soon something is not as desired fs wilm let you jnow rigth away! love it! Review collected by and hosted on G2.com.
at the moment we do not dislike anything Review collected by and hosted on G2.com.
What I like best about FullStory is how deep your searches can go. When I need to find a particular instance for a specific use, FullStory makes it easy to navigate. Review collected by and hosted on G2.com.
When searching in FullStory, I find it most helpful when I search in the time frame "All time." Suppose there was a way to default my searches to that option every time instead of the default being "Past 30 days" that would make things more efficient. Review collected by and hosted on G2.com.
