Fullstory Reviews & Product Details - Page 8

Our product team uses it a lot. As administrators, we found it easy to create custom events whether through API or the UI. Plus, there's a variety of metrics that we can choose and they're easy to be implemented to provide meaningful metrics. For casual users, what we've heard is that the data is easy to consume. The Support team is also very helpful! Review collected by and hosted on G2.com.

For someone who's a beginner to analytics, they may have a bit of learning curve to navigate FullStory. I found the documentation is always helpful and my go-to. Some things that can be improved is the unmasking and RBAC. It'd be great if we can highlight which parts of the website that we want to unmask without doing it one-by-one. For RBAC, I create a lot of Spaces and I would like it if people can access only the Spaces they're assigned to. Review collected by and hosted on G2.com.

Very helpful in showing what customers have done in our application and when. We use it frequently in our support, and it's very easy to see their actions to drill down the root cause. I also love the logs it provides, as they're helpful for Jira bug tickets. Having the ability to choose the playback speed as well as skipping activity toggled on and off is amazing, as well! Review collected by and hosted on G2.com.

I would like to be able to see the documents the customers are seeing within FS since we're able to log into the cutsomer organizations to see them anyway - it would be nice to just be able to review it during the FS videos.

I would like to see timezones within the times under the videos so we know exactly when the customer was doing their activities.

I would also like to be able to set how many seconds back to rewind. 7 seconds seems a bit arbitrary, and I'd love to configure anything from 1 to 60 seconds. Review collected by and hosted on G2.com.

I've been using FullStory for a while now, and it's been a game-changer for understanding how users interact with our website. One of the coolest features is the ability to watch back user sessions. It’s like sitting next to your users as they navigate your site. You can see where they click, where they get stuck, and what catches their interest. It’s incredibly insightful and helps us make better decisions about design and functionality.

Another thing I love about FullStory is how it handles Personally Identifiable Information (PII). You can easily filter out sensitive data, which is a big deal for privacy and compliance. This way, we can focus on improving the user experience without worrying about exposing any private information. It’s a feature that really shows FullStory’s commitment to data privacy and user trust. It gives us the detailed insights we need while keeping user data safe. If you’re looking to understand your users better and enhance your website, I’d highly recommend giving FullStory a try. Review collected by and hosted on G2.com.

While FullStory is an incredibly powerful tool, the vast amount of data it provides can sometimes be overwhelming. With so much information at your fingertips, it can be challenging to sift through and pinpoint the most critical insights. It would be helpful if there were more intuitive ways to navigate and filter this data to make the analysis process smoother. Review collected by and hosted on G2.com.

The search options and ability to see real-time and/or recorded customers navigating our website are so helpful. The rage click filter is also great to see pain points. We use it monthly and it has been super helpful. Review collected by and hosted on G2.com.

If you reach out to ask about new features they promote or to ask for help, they just direct you to predone tutorials. Which is they were great training and searchable I would understand. We don't get enough value to want to keep, but learned the hard way they have an evergreen clause and you have to cancel months before or they wont cancel. Review collected by and hosted on G2.com.

Fullstory has allowed our support team to provide quicker and more efficient solutions to clients. Where we used to have to follow up with the client several times, we can now see the exact steps they have taken and what errors were produced. This is a tool I use every day and now I can't imagine investigating without it. Review collected by and hosted on G2.com.

While Fullstory is relatively easy to use, there is a learning curve. While I can usually find what I'm looking for, there are likely other ways to go by searching that would get me the session I'm looking for much quicker. I usually search by name, but there are also instances where the user is listed twice with a different naming convention and it's difficult to tell which one to choose. e.g. First Name Last Name or Last Name, First Name. Review collected by and hosted on G2.com.

Fullstory is very helpful in gaining "What your users actually do" types of insights from our public-facing web products. It is a fantastic tool for gauging individual session usage as well as over-arching metrics on user behavior. I plan on continuing to use FullStory in my current organization and would recommend it to any who face similar challenges managing a web based product. Review collected by and hosted on G2.com.

Getting through qualitative analysis like Session replays takes time, and I am sure over time they will continue to develop better tools and interfaces to gain insights without watching full sessions. Today, it just means you have to dedicate time to drill down and develop insights from qualitative analysis. Review collected by and hosted on G2.com.

Qualitative and Quantitative Analysis

Fullstory offers both qualitative analysis through Session Replay, which allows you to watch recreations of real user sessions, and quantitative analysis through features like Dashboards, Metrics, Defined Events, and Funnels.

This combination of qualitative and quantitative data provides a comprehensive understanding of the digital customer experience.

Empathize with Customers

Session Replay allows you to see exactly what users are experiencing.

You can identify issues, resolve them quickly, and share sessions directly with engineering teams to remediate future problems.

Accurate and Complete Data Capture

Fullstory captures data at the DOM level, ensuring accurate, high-fidelity recreations of user sessions without impacting site performance.

It provides omnichannel journey visibility across devices, tabs, and sessions for a complete picture. Review collected by and hosted on G2.com.

Inaccurate 'Rage and Dead Clicks' Feature

The 'Rage and Dead Click' feature, designed to identify points of user frustration, can be innacurate. For example, we commonly see inaccurate dead clicks on the Apply Pay checkout button. Review collected by and hosted on G2.com.

My team is able to craft customer journeys based on user sessions and the metrics that we capture. The dashboards are configuarable to our own team's workflows. We can set them to up however we like which is great for gathing user feedback on different areas of a larger product. Review collected by and hosted on G2.com.

A bit of a steep learning curve, lots of documentation to review and videos to watch for best practices. Set up with code snippets was a bit difficult Review collected by and hosted on G2.com.

Watching our customers use the app in ways we only have ever been able to capture through many back an forth conversations and multiple screenshots. Saves so much time and eliminates any miscommunication. We can pin point issues right away and quickly fix them. Review collected by and hosted on G2.com.

Occassionally is slows to a point and asks you to reload if navigating between sessoins too quickly. Review collected by and hosted on G2.com.

Fullstory is simple to use and I love the different filtering options when I'm trying to figure out what might have happened. Being able to watch sessions at faster speeds, skip downtime, and dive into the errors that occur is extremely helpful. Review collected by and hosted on G2.com.

Sometimes navigating all the different screens can be difficult, but once you get the hang of it, or know what you're looking for it gets easier. Review collected by and hosted on G2.com.