Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
784 Fullstory Reviews
Overall Review Sentiment for Fullstory
Log in to view review sentiment.
Probably the feature that my team uses most often is the ability to look up specific user sessions to watch and analyze trouble reports. Being able to do that so easily and quickly has allowed us to better troubleshoot bug reports and assess the issues in order to put out a fix that much faster. Review collected by and hosted on G2.com.
Tracking for things are not as easy/obvious as they could be. While there are some nice template cards, it would be nice to have more Dashboard components as templates right out of the gate as well. Review collected by and hosted on G2.com.
Session replay is the most useful feature of Fullstory. I also like the customer support that we get. Review collected by and hosted on G2.com.
I think journeys is a place fullstory can improve and also the data retention poilicy of just 30 days. Review collected by and hosted on G2.com.
It captures everything you need (in terms of the UI) Review collected by and hosted on G2.com.
For me as a developer, I am more keen in the console and network requests. A lot of the requests are captured yes, but I think we need to focus on the most important ones (which are related to errors). It is not very practical to capture all network requests, as it is hard to filter them. A lot of times I am lost when I search with network requests with errors, and sometimes I can't find the errors I am looking for. Review collected by and hosted on G2.com.
As a member of the Product team FullStory allows me to see exactly what the user experiences and is invaluable in both evaluating efficacy of new features and significantly cut down the amount of time troubleshooting to find reproduction steps. Review collected by and hosted on G2.com.
I do not dislike anything about FullStory, it does take a tiny bit of technical understanding to get the appropriate fields unmasked though. Review collected by and hosted on G2.com.
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer service, and quality of their consultancy. Review collected by and hosted on G2.com.
Hard to list many down-sides, other than the time needed to really get to know the product in full. Review collected by and hosted on G2.com.
Once you use it once it's quite easy to use, and you'll probably want to use it many times.
The fact that you can see what the user experiences and understand from either the Product team's eyes and the RnD team's eyes makes this tool worth its place in the organization's toolbox. Review collected by and hosted on G2.com.
When screen recordings don't load the UI for the entire session.
Sometimes it takes time to load and sometimes there are sections in the recording that are simply without the complete UI.
Also, there are quite a few sessions that for some reason aren't recorded. Review collected by and hosted on G2.com.
The session playback feature and automatic breakdown based on various metrics in segments has been very helpful in locating and rectifying user frustations. The flow of various functionalities on the website is user friendly, giving me the ability to create funnels, heatmaps, etc. quickly. Review collected by and hosted on G2.com.
Limited ability to modify the auto-generated metric on the segments page. I also face difficulty in identifying a certain user based on identification parameters available to me. Review collected by and hosted on G2.com.
Fullstory gives me a COMPLETE look behind the scenes. I can see everything our users do: from registration to onboarding to activation points in the product, Fullstory helps me comprehensively understand my user base. Review collected by and hosted on G2.com.
The tool is pretty comprehensive, which isn't a problem if you know how to use it. I liken it to an airline cockpit – all of the controls are great if you know what you're doing, but if you're a first-time user or not very tech-savvy, you're going to struggle with the tool. Review collected by and hosted on G2.com.
The granularliy with which I can search for, visualize, and extract data generated on our company's website. Review collected by and hosted on G2.com.
Building metrics can be a bit tricky, as I wish I could bring Segments into the equation. Review collected by and hosted on G2.com.
The overall customizability of the FullStory is great. Specifically, creating user segments and tracking users across actions, pages, events over time is very valuable. Review collected by and hosted on G2.com.
The data exports can be a little limited in terms of getting into the weeds of user actions. When trying to get a specific slice of users who have performed an action, the exports contain a lot of overall context for the users but not around the specific actions of interest. Review collected by and hosted on G2.com.
