Fullstory Reviews & Product Details - Page 5

I have been an user on fullstory for more than a year now,

The online & offline users sesssions via Session Replay helps me to get an immersive experience of my end users. Using fullstory i can make a visual notes of the product gaps and un-met needs to iteratively build frictionless features and enable better user navigation.

The visual notes can also be shared with my stakeholders and team to enable right prioritizations and investments into the product roadmap.

The conversion funnels gives a good indicator of how my users are taking actions at appropriate times and where they drop-off. This enable to build a better and an intuitive product design.

JIRA integration enables creation of product backlogs based on data and usage evidence.

Buiding funnels, Heatmaps and dashboards is very easy and enables citizen developers to experiment / to observe usage realtime and offline to gain deeper experience of domain and users. Review collected by and hosted on G2.com.

Usage quota limits and retention of data has been a bit regulative. Hence the data capture of user sessions has to used very judiciosly. Review collected by and hosted on G2.com.

Session Replay

The core session replay functionality is powerful. Being able to watch real user sessions unfold and see exactly what they experienced is invaluable for debugging issues, analyzing drop-offs, and understanding user struggles. The level of detail captured like mouse movements, network requests, console logs etc. makes it incredibly useful.

Heatmaps and Scrollmaps

The heatmap and scrollmap visualizations give great insight into how users interact with and navigate web pages. I could see which elements get clicked/tapped the most and how far users scroll to optimize layouts.

Conversion Funnels

The conversion funnels are extremely useful for analyzing where users drop off in critical flows like signup, payment, etc. You can diagnose friction points and blockages easily.

Integration Ecosystem

FullStory integrates well with tools for error monitoring, analytics, communication software. This enables richer analysis by combining FullStory data with other data sources. Review collected by and hosted on G2.com.

- The pricing model can get expensive for higher traffic volumes Review collected by and hosted on G2.com.

Overall, FullStory is an essential tool for any business serious about understanding and improving their digital customer experience. Its comprehensive session replay, detailed user insights, powerful analytics, seamless integrations, and actionable insights provide a complete picture of user behavior, enabling businesses to make informed decisions that drive engagement and growth.

For businesses looking to deepen their understanding of customer interactions and optimize their digital platforms, FullStory offers unparalleled value and functionality. Review collected by and hosted on G2.com.

Only negative is the site sometimes goes down and data isnt logged Review collected by and hosted on G2.com.

It's easy to set up graphs to your needs or ways of analysing adoption. Also, whenever a ticket comes trough about a certain issue, then we can always easily check within fullstory a replay of what exactly happened. This helps us but also sometimes our development team to understand how we can help our users or customers. Review collected by and hosted on G2.com.

It be great to be able to export a list of users and their session within a specific timeframe. Now it will show you their sessions since the first time they logged in. It would be awesome if the export reflects the fitlers. Review collected by and hosted on G2.com.

THe ease of building dashboards, and watching user session to build empathy for the customers using our products. Review collected by and hosted on G2.com.

The watched elements are tricky, and sometimes new features are released without us understanding them Review collected by and hosted on G2.com.

Implementing Fullstory was a straightforward task that didn't demand excessive effort. It significantly aids my comprehension of how our customers interact with our applications and assists in analyzing specific website issues. It truly provides a comprehensive insight into customer behavior, which is essential. Review collected by and hosted on G2.com.

I really don't have any dislikes at the moment but i will be sure to send those through when i come across one. Review collected by and hosted on G2.com.

FullStory is a tool that is effortless to set up and use, it has helped our company to get invaluable insights about how our users interact with our product. The range of collected and analyzed metadata unblocks many of our use cases.

Also, there are plenty of SDKs and libraries that make it simple to integrate to your website and to implement the required features. Review collected by and hosted on G2.com.

In some cases, the recordings provided for user sessions include segments that appear to be a looped redirects, whereas in reality nothing similar was observed by the client. It makes it more confusing to debug reported bugs and issues Review collected by and hosted on G2.com.

This is a great tool, the implementation is simple and provide a high quality data.

Like search feature which can find all required data by lots of different properties and tags.

Very nice that I can change speed of playing as well. Review collected by and hosted on G2.com.

The last time I tried was complicated for me to create specific dashboard for daily or weakly active users.

Also UI for some pages on a website looks vague. Some dialog windows or other stuff not visible on videos because of privacy which is good, but would be nice to notify that some dialog hidden because of it and it is not broken Review collected by and hosted on G2.com.

I like being able to watch user journeys on fullstory to see how users directly interacted on our site. I also like that I can cohort groups of customers based on actions on site. Review collected by and hosted on G2.com.

It is sometimes incredibly complicated when I want to export data to verify with other eternal tools. I also wished that fullstory would give more marketing metrics outside of Just UTM parameters. I would like to be able to draw a line from marketing campaigns to conversion events on fullstory, and it can't be done without a massive headache. Review collected by and hosted on G2.com.

Ability to look at sessions and track down specific users. Review collected by and hosted on G2.com.

Often buggy and gets stuck loading. Data keeps changing. Suggested metrics are not as helpful. Requires alot of tweaking and knowing exactly what you need. Review collected by and hosted on G2.com.