Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 Fullstory Reviews
Overall Review Sentiment for Fullstory
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The customization of events and querying is great to look for specific user sessions Review collected by and hosted on G2.com.
It can be difficult to find notes I've left on a specific session Review collected by and hosted on G2.com.
- pretty easy to dive into data
- helpful in telling a story Review collected by and hosted on G2.com.
- could be a little more user friendly for those who are not super familar with exploring data Review collected by and hosted on G2.com.
It is a software that gives me a good experience, especially for its customer observation functions and providing useful information, and makes it easy to know and understand customers with thi great product that is getting better every day. Review collected by and hosted on G2.com.
there is nothing wrong with it, it is simply a software that takes advantage of all its functions very well. Review collected by and hosted on G2.com.
Full story has made it easier to have conversations between product and UX on direction of features. Finding pain points. which features are being used, their value. Additionally the ability to track key performance metrics simpifies the process. Alerts, metrics, journeys, and funnels allow us to turn the wealth of data into meaningful and most importantly actionable decisions. Fullstory give a lot of support and does a lot to help track their customers own experience throughout use, setting up users for success.
Beyond product and UX, engineering comes to the party through ease of being able to watch exactly what issues or bugs the user ran into. It helps coordination across departments, and rather than arguing with vaugue "what i feel statements" we can verify and move forward. Review collected by and hosted on G2.com.
The hardest part of getting FullStory going is getting internal adoption across teams. Once value is seen it is easy to get going, but it can be difficult to get teams to engage due to things initially feeling overwelming. You will need an evangelist in the company to help give different teams their "ah ha moment" to get them adopting. Review collected by and hosted on G2.com.
I like this tool because it is complete and is excellent for both analysis and customer follow-up, and its management and mapping is easy and customizable. I also liked that the user interface is easy to use and you dont need to code to achieve your goals. Its great to create a dashboard and its easy to understand most of its features. Review collected by and hosted on G2.com.
Limitations in certain areas, board issues, and hard-to-tag items. Review collected by and hosted on G2.com.
The UI is very beautiful and clean. It's quite easy to do things once you know how to do them and the visuals are useful to grab to presentations, for example. Review collected by and hosted on G2.com.
It's not easy to know how to do things - some times even easy things (such as creating a funnel from a segment) take multiple steps and have to be done in different places, when the filters are exactly the same.
It's also difficult (even impossible) to compare plans when you've got an old plan - which makes us rethink an upgrade, for example. Review collected by and hosted on G2.com.
First, i must disclose the fact that Fullstory is one of the best tool that helps us to know what our clients are doing within their accounts and the product they are using on daily basis. Compared to other alternatives, Fullstory is the best choice because of its consistently impressive quantitative statistics. What i like best about it is its intuitiveness and user friendliness. Very interesting and straightforward. Review collected by and hosted on G2.com.
The additional features are a little bit confusing for me though with time everything will be fine and smooth. Review collected by and hosted on G2.com.
FullStory user interface simplifies the process of showing insights about website visitor behavior. Its clean design and features mean users can effortlessly navigate through the platform and access the information they need..
One of FullStory's standout features is its ability to record and replay visitor sessions on a website. This feature provides a comprehensive understanding of how users interact with a site, allowing businesses to identify pain points, optimize user experiences. Review collected by and hosted on G2.com.
While FullStory's basic features are user-friendly, some of the more advanced functionalities may have a steeper learning curve. Features like funnels, advanced segmentation, and custom events require a deeper understanding and expertise in web analytics. Review collected by and hosted on G2.com.
I am able to assist our customers in real-time. It makes it easier to see the exact problem and troubleshoot it efficiently. Review collected by and hosted on G2.com.
I have no complaints about Fullstory. It's easy to use and super efficient. Review collected by and hosted on G2.com.
