Fullstory
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Fullstory Reviews & Product Details - Page 45

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Fullstory Overview

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What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products

Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,918 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

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Overview Provided by:
Casey Culler

Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Read more
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
Read more

Fullstory Pricing

Data Direct
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Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

Review by Diego Alonso R.
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Fullsotry help us see the interact of customers in our e-commerce
Review by Arianna H.
Fullstory review by Arianna H.
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An Excellent Customer Analytics Tool
Review by Rolando Z.
Fullstory review by Rolando Z.
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Great step up for user recording analysis
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785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
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Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

If a customer in struggling with something, fullstory is the quickest way to go straight to the issue and see where they're struggling Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It's not THAT easy to navigate, and can sometimes be fiddly Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Being able to see what parts of the features customers struggle to navigate Review collected by and hosted on G2.com.

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Verified User in Computer Software
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(Original )Information
What do you like best about Fullstory?

Fullstory provides us with the aboilety to see how our users really interact with our platform Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

No so easy to find what you are looking for Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

understanding how users actually interact with our platform Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
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What do you like best about Fullstory?

I like that it makes it very simple to connect and view a user's activities. No need to download anything on their end. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It is a little confusing to understand and move around at first. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It makes it very easy to understand what a user is seeing. Review collected by and hosted on G2.com.

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Verified User in Design
UD
Small-Business(50 or fewer emp.)
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What do you like best about Fullstory?

I like how you can filter and organize segments Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The lack of data that can be reviewed more easily or hability to view reports. That I can only lookback 4 months. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

I can see how people interact with our app and get user experience insights Review collected by and hosted on G2.com.

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Verified User in Telecommunications
UT
Mid-Market(51-1000 emp.)
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What do you like best about Fullstory?

Being able to see our customers screen activity in real time is super helpful when troubleshooting their issues. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

FullStory loads so slowly, so I can't really use it efficiently. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It's giving us insight into exactly what the customer is seeing when running into issues. Review collected by and hosted on G2.com.

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Verified User in Retail
UR
Small-Business(50 or fewer emp.)
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What do you like best about Fullstory?

He's great that you can create segments and easily find your customers painpoints Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The are sometimes some lagging and speed issue on some larger replays Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

You can quickly identify customer drop offs and fix to raise your conversion rate and increase customer satisfaction Review collected by and hosted on G2.com.

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Verified User in Executive Office
UE
Small-Business(50 or fewer emp.)
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What do you like best about Fullstory?

The way I can save time and see everything quickly, it is pretty friendly with the user Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Only the way it looks I would love to use a dark mode Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

To track the users actions and make sure that everything is working correctly Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
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What do you like best about Fullstory?

Easy and quick access to data like heat maps, page visits, and clicks. Easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I just wish it was more robust. It supplements my other analytics platforms but it has the potential to replace them,. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Page interactions and UX, conversion optimization. Review collected by and hosted on G2.com.

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Verified User in Facilities Services
UF
Small-Business(50 or fewer emp.)
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What do you like best about Fullstory?

Great product that works perfect. Searching capabilities are amazing and very intuative. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

This is the most expensive product compared to its alternatives. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

I am a developer and viewing users sessions is sometimes crucial in order to understand a problem they are having Review collected by and hosted on G2.com.

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EM
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It is a product that I really enjoy every time I use it. Because I like its basic functions and also for application development, it offers other things, not only tracking and monitoring, it is also excellent for understanding decisions and everything is very easy. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It is a software tthat meets the objectives, however I think the prices of the plans are high. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It is used to solves analysis problems and improve the applications by optimizing them. We also track and investigate dozens of customers by analyzing their behavior and its all helpful and affective. Review collected by and hosted on G2.com.

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