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Fullstory Reviews & Product Details - Page 44

Fullstory Overview

What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
Product Website
Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products


Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,918 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.


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Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
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Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
785 Fullstory Reviews
4.5 out of 5

Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Computer Software
IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I like the insights that Fullstory provides me with Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Fullstory could provide better training to use their products, apart from the certification. For example, pendo does a good job at this. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

We are trying to figure out what value our customers get, full story is allowing us to peak into their minds Review collected by and hosted on G2.com.

Verified User in Restaurants
UR
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It shows us exaclty what pain points customers are facing and allows us to fix them. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Some of the dashboard creation is a bit confusing. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

When we see issues with a particular web or app release, we can stay ahead of issues by seeing where the breakdown occurs in the customer experience. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

FullStory gives me invaluable insight into our customers' issues and helps us debug and spot issues and bugs more easily, and at a much earlier stage. It's been a massive asset and I can't imagine not having it. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Nothing, it's great! No issues to mention. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Identifying bugs and issues early, and debugging Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
UL
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

The ability to detect opportunities in the product from analyzing user behavior. Easy way to set up segments, detect frustration signals and complement your product analytics with screen recording capabilities. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It takes some time to be able to set up some advanced features. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Understanding why something is happening and quantify it. Review collected by and hosted on G2.com.

IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory is easy to embed into websites to capture and gather data for detailed user experiences and allow us to analyze and improve the quality of products and services according to customers feedback. Installing Fullstory snippets in head of website is simple process and can be done without any technical support. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Tagging products in the boards and analyzing individual items has some limitations. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It is helpful in getting user experience data from websites and applications and provide product wise analysis to improve the quality of our products and services. The integration of the solution to web and mobile applications is straightforward, and we can get start getting analytics from our applications within a few minutes. Review collected by and hosted on G2.com.

GH
Digital Experience Manager
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory is not a story, it's a reality.

It provides real-time feedback which makes it stand out from it's competitors.

I like the ability to view and analyze customers activities which has helped to determine customer's needs.

Fullstory is very accurate, the information it collects is very accurate.

It helps in keeping track of customers to our website.

I love it's dynamic loading speed,very fast.

Fullstory provides good learning curve and great support. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Fullstory is a complete and a very nice tool that is simple and easy to implement, learn and understand.

I have nothing to dislike about it. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

I like Fullstory because it's a great and nice application which is simple and easy to implement and get running.

Has a very responsive, intuitive and clean UI.

It's the best application i have ever encountered for customer follow-up and analysis.

Very easy to understand all its features.

Also, Fullstory is very interactive, user friendly, intuitive and straightforward. Review collected by and hosted on G2.com.

LN
Customer Intelligence Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I like Fullstory because it gives the whole story of users on both applications and websites. It is a very nice and incredible tool that provides accurate metrics for anything that happens on applications and websites. I like how it provides automated alerts for events such as Thrashed Cursors and rage clicks. Also, it helps us to improve the quality of services and products according to the customers information. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

One of the biggest challenge is when getting started with Fullstory, it can be a bit challenging especially if you have never used it before. But the more you use it, the easier it gets so no need to worry. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory is a powerful and advanced mobile applications optimization, digital analytics and product analytics tool. The session replays is a fantastic feature that allows you to monitor what users are doing. It has been of great help to us as it helps us understand users metrics on our applications and websites. I highly recommend Fullstory. Review collected by and hosted on G2.com.

BG
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I love being able to use this tool for its functions that it provides to perform anlysis, keep track of visitors to our websites and it is also excellent and incredible how the loading time of websites change and that we grow together with this great solution. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

We were able to find some errors with the data and crashes in the tracking, but the support team fixed them. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Our first problems to solve were with the incidents eventually caused before the implementation. And since weve been using it, it provides good valuable information with digital analytics and also to optimize our websites and apps, and the experience is amazing because it was all in real time. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Able to track users and any errors that occur Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I haven;t used extensively only used for a while so unable to think of any cons Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

We are now able to se how user interacts with website and look through errors that were based at run time Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Session capabilties are amazing for helping debug user experience issues and bugs. Help to expedite bug fixes and drill into the root of an issue.

Helps me track which sessions that I have watched/have yet to watch.

Note taking capabilities are nice so I can share/discuss issues with my enginering and design counterparts.

The funnels feature helps me analyze dead clicks and other areas to improve conversion.

I can't live without Fullstory in my product management toolset! Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I have no issues with Fullstory. All the functionality is working for me at this time.

Sometimes sessions expire but hasn't bene much of an issue. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Gaining of a better understanding of user experience on our products.

Evaluating where workflows can be improved to reduce friction / improve conversion.

Quickly finding and debugging issues reported by our users. Review collected by and hosted on G2.com.