Fullstory Reviews & Product Details - Page 4

I love being able to really dive in and view how my users are interacting with our product. The focus on quality search makes it really easy and intuitive to find what I need. There's definitely a lot that you can access which is overwhelming so chunking sections down and having previews of most common cards is hugely beneficial for getting your feet wet.

I love that I can setup dashboards and keep data that I want to view on a regular basis right at my fingertips. It's nice to explore what I can do but really nice to be able to save that work. There's different flows for things I view daily versus what I want to capture as a one off datapoint or insight so having the product understand that is amazing. Review collected by and hosted on G2.com.

I wish I could better capture and track data of two interactions. I can manually check when users do a two step action but it's harder to track that as a trend on my dashboards. Sometimes it can be hard to find what I want to do when searching as they inherently have to make assumptions as to what I might want and return a lot of options. Review collected by and hosted on G2.com.

I love that we can see what customers are doing on the site and when they run into an error or issue, getting that information so when the customer sends us an email of this did not work. We can see what did not work and reduce the number of back and forth emails. Their customer support team is also helpful when you run into issues. But the tool is very easy to use, implement, and to intergrate into your other tools. We use this all the time to review customer behavior and mistakes. Review collected by and hosted on G2.com.

Some of the downside is that is if you really want to customize things, you will need some coding skills but they do a good job of trying to cover most of the important items. Review collected by and hosted on G2.com.

FullStory makes it easy to view user sessions to know how to best support our users with questions or difficulties. We have been able to create clearer training for our users and as a product team, build new features that our clients have requested. I use FullStory every day and it's part of my routine to open it and have it ready. It doesn't take much to onboard a new colleague to the product and everyone is very impressed when they use it. Additionally, I have explored the heat maps, segments, and metrics and it has supported our efforts to improve our app. Review collected by and hosted on G2.com.

FullStory has so many features I don't think I have had the opportunity to explore all of them yet. Review collected by and hosted on G2.com.

Fullstory is an invaluable part of our customer support and UX toolkit, easily letting us diagnose issues users are having and share their user sessions internally. It would take hundreds of hours of syncronous user testing to give us the insights we routinely get by watching "game tapes" of users clicking around our SaaS app, and has helped us quietly develop and deploy a great number of QOL improvements alongside bugfixes and planned features. Review collected by and hosted on G2.com.

There's a bit of an art to finding exactly what you're looking for, but once you have it figured out it's pretty intuitive. Review collected by and hosted on G2.com.

Session replay feature provides unparalleled insight into user behavior. We often meet with our users and this is a fantastic way to verify things that come up, as well as quantify need for changes or love for new features!

Robust search and filtering capabilities make issue troubleshooting a breeze. Review collected by and hosted on G2.com.

None worth mentioning. Fullstory has been exceeding expectations in just about every aspect. Review collected by and hosted on G2.com.

I like that Full Story passively records user sessions. From a UX point of view it is incredible to have unadultered, unbiased feedback about how users use our platform. From an engineering and QA point of view it is vital to have a direct link from error reporting systems like Sentry to show where a bug happened from the users perspective and be able to watch what they do to recreate it. Couldn't live without it. It's also great that we can skip right past the idle moments where the user is not interacting in any way. Review collected by and hosted on G2.com.

Sometimes it is not obvious what exact has triggered an error into error reporting platforms. It would be great to know not just the moment it happened, but also the interaction should be highlighted. Review collected by and hosted on G2.com.

The array of tools and options available helps me and my team gather data and make data-informed decisions. Customer support is very responsive! I use it on a weekly basis. Review collected by and hosted on G2.com.

The learning curve is pretty steep. Several instructor-led and on-demand training were needed to get the researchers and design team members fully onboarded. Review collected by and hosted on G2.com.

We use fullstory to watch customer bookings where fraud is involved. Fullstory has provided a lot of rapid insight into suspicious and fraudulent transactions and is a great cybercrime fighting tool! Review collected by and hosted on G2.com.

Fulstory can use some improvement with regards to their search functionality which I find to be a bit confusing. Review collected by and hosted on G2.com.

I am able to see EXACTLY what my clients and partners see taking the guess work and back and forth out.

It sets a good example of what real support is being able to step in the clients shoes and solve use cases with them.

I use it weekly and sometimes daily, the fact that we can view real time data, length, and get info back from it is just a game changer. Review collected by and hosted on G2.com.

The UI can be a bit clunky, so getting used to their navigation was a challange at first. Review collected by and hosted on G2.com.

FullStory unlocked insights and opportunities we would not have otherwise had access to in our other reporting tools. Not only are the features capturing invaluable findings re: customer behavior, the FS team has been incredibly supportive and responsive when our team requests assistance building out funnels/metrics/dashboards that are beyond our novice skillset. Review collected by and hosted on G2.com.

There are some features a bit challenging to use in FS without a development background and/or require more "technical" knowledge to implement but again - the FS team has been helpful when these arise. Review collected by and hosted on G2.com.