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Fullstory Reviews & Product Details - Page 39

Fullstory Overview

What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
Product Website
Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products


Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,918 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.


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Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
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Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
785 Fullstory Reviews
4.5 out of 5

Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Food Production
UF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

How easy it is to see information and us it to address issues. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

A one trick pony that one seems to be useful for one specific function. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

To know if the customers are getting the service they deserve. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory is able to accurately show what happened on our websites Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Sometimes can get confusing, to much coding. Hard to search certain customers sometimes Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Checking to see what issues customer run into while filling out the application Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

The ease of assisting our customers by having a detailed view of the information we need! Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I wish we could view more than 90 days history Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Being able to directly view what our users are refering to. Review collected by and hosted on G2.com.

Manoj T.
MT
CTO & Co-founder
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Able to precise check all user experiences well Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Conversion Funnels feature is pretty basic. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Understanding the drop off points for our customers is quite beneficial to us as we can remove the blockers in the user experience. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Very configurable and powerful. I also like the UI Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Would like to see better reporting. And better abilities to export info Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

I can use full story to gain insights into how our customers interact with our software. Review collected by and hosted on G2.com.

Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Capabilities are incredible, valuable tool to drive improvement for customers Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Usability and account managers are not quickly teams knowledge and confidence with tool Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Identifying quick issues in errors onsite and understanding customer movement throughout the site Review collected by and hosted on G2.com.

Ryan J.
RJ
Senior Software Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

really good search functionality to find relevant sessions Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

a little pricey, sometimes it seems like it misses part of a session Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

I use it to find what a user was doing to trigger a relevant error Review collected by and hosted on G2.com.

TC
Customer service agent
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It is so helpful with my customer service position to be able to SEE what my customers are doing and where any issues are. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Not being able to increase to a faster speed. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Customer/user keystroke errors Review collected by and hosted on G2.com.

Verified User in Financial Services
EF
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Fullstory?

Ability to replay the user session and view all different analytics Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Not much that I can think of. We use this in many of our Web applications Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Works very well to debug your production issues Review collected by and hosted on G2.com.

Horacio P.
HP
Customer support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Avility to retrieve importan information Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

How long you can go back. It should be a better date range Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Solving investigatio request from clients. Helping them when they need to recover data of not save invoices Review collected by and hosted on G2.com.