Fullstory
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Fullstory Reviews & Product Details - Page 38

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Fullstory Overview

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What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
Product Website
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Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products

Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,923 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

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Overview Provided by:
Casey Culler

Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Read more
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
Read more

Fullstory Pricing

Data Direct
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Business
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Advanced
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Enterprise
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Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

Review by Diego Alonso R.
Fullstory review by Diego Alonso R.
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Fullsotry help us see the interact of customers in our e-commerce
Review by Arianna H.
Fullstory review by Arianna H.
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An Excellent Customer Analytics Tool
Review by Rolando Z.
Fullstory review by Rolando Z.
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Great step up for user recording analysis
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785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
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Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Packaging and Containers
UP
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It helps me monitor tests that are running allowing me to have more data to determine a winner. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

wish is could show me more on a11y users that are having issue Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

allowing me to have more data to make changes. Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Fullstory?

The ease of use! Its simple and straight forward! Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

As of now I dont see many downsides since all private information is kept confidential which is very important. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Customer issues. Sepcifially finding out where they are stuck or needing assistance. Review collected by and hosted on G2.com.

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Verified User in Computer Software
IC
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Fullstory?

Having multiple search options like URL, text, events and more Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

They do not support moblie

Creating complex charts and metrics is not simple enough Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It's allowing me to measure user behivoiur in ways I couldn't do with our current DB Review collected by and hosted on G2.com.

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BD
Director of e-commerce
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I love the videos and watching customers interact with the site. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It is really confusing and difficult to use if you don't have fullstory support and someone building the dashboards for you. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Identifying issues customers are having with the site. Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
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What do you like best about Fullstory?

Session Replay is good feature, able to play the user session and identify abnormalities. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

How to identify a user session based on the login/logout activities? Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Issues in RUM layer Review collected by and hosted on G2.com.

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Verified User in Airlines/Aviation
UA
Mid-Market(51-1000 emp.)
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Review source: Seller invite
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What do you like best about Fullstory?

The ability to watch user sessions is very helpful. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Updated pages can sometimes bring back incorect data Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

We are gathering information about our customer behaviors. We use this in our roadmapping and figuring out how which features to prioritize. Review collected by and hosted on G2.com.

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Verified User in Banking
IB
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I like the funnels and journeys and how easy it has been to create in FullStory. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I don't understand some of the coding aspects and labeling pieces of sites. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

User journey's and where they are getting confused or stuck. Review collected by and hosted on G2.com.

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Geetanjali S.
GS
Small-Business(50 or fewer emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

As a product manager, I've found it extremely valuable to consult FullStory to see user behaviour in action. Being able to see recorded sessions has helped us spot issues, iterate and improve our product flow. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The pricing has been a major deterrant for us, preventing us from upgrading to use the other features of FullStory. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Seeing user sessions, spotting the issues in the product flow and any bugs that we missed during our QA. Review collected by and hosted on G2.com.

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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
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Review source: Seller invite
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What do you like best about Fullstory?

Viewing previous and live session replays

Sharing links to a time-stamped moment

Adding notes

Funnel feature Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Moving from one session to the next (of the same user) could be easier. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Troubleshooting bugs.

Monitoring user behaviour on specific pages. Review collected by and hosted on G2.com.

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Verified User in Publishing
UP
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
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What do you like best about Fullstory?

Seeing playback videos help understand how individual customers interact with various merchandising on the page. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Learning all of the capabilities and reporting accurately can take significant time to master. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Seeing how individual customers are interacting with our website. Review collected by and hosted on G2.com.

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