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Fullstory Reviews & Product Details - Page 37

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Fullstory Overview

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What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
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Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products

Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,923 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

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Overview Provided by:
Casey Culler

Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Read more
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
Read more

Fullstory Pricing

Data Direct
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Business
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Advanced
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Enterprise
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Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

Review by Diego Alonso R.
Fullstory review by Diego Alonso R.
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Fullsotry help us see the interact of customers in our e-commerce
Review by Arianna H.
Fullstory review by Arianna H.
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An Excellent Customer Analytics Tool
Review by Rolando Z.
Fullstory review by Rolando Z.
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Great step up for user recording analysis
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785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
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Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Logistics and Supply Chain
UL
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

As a UI/UX designer, Fullstory has helped us tremendously in numerous ways. Not only are we able to A/B test, but it's extremely valuable to have the ability to deep dive into features so we can better understand our customers needs and frustrations. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

There aren't many downsides, but I will say there is a bit of a learning curve. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory is allowing us to deep dive into existing and new features so we can better understand our users needs. Review collected by and hosted on G2.com.

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Verified User in Construction
UC
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
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What do you like best about Fullstory?

I like the customizability of dashboards and breakdown of metrics shown Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

There should be better aggregate dashboard options if you want to view metrics for multiple users at once Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory helps us see how much time users spend on our platform Review collected by and hosted on G2.com.

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JF
Director, Experience Design and Product Management
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Ease of set up of dashboards to validate experiences Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

cost of software as your solution is adopted by users Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

The ability to understand how our customers are using our new features and where there is any frustration areas to correct quickly. Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

it allows you to see exactly what a customer did in the system so you can replicate their steps Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

it does not always record every user experience Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

allows me view the user sessions to replicate their issue and assist with troubleshooting Review collected by and hosted on G2.com.

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Verified User in Retail
AR
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
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What do you like best about Fullstory?

That it does so much more than just recording a user session.hat it does soch Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Wf it could also help identifying fraude would like to I Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

WS capturese're getting useful benefits from all the customer data that fFe're getting useful benefif Review collected by and hosted on G2.com.

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Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

The ease of use and insights to help troubleshoot issues Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The amount of data that is stored could be increased Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Seeing the history of how a user is submitting data. Helps to train and correct common errors that are being made Review collected by and hosted on G2.com.

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Elinor Y.
EY
Consultant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Great view of data, filtering is good to see what you are looking for. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

N/A nothing specific to point out, all works as expected Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Review how users are reacting to an email campaign and what actions they take in the platform. Review collected by and hosted on G2.com.

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KB
Product Specialist
Enterprise(> 1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I love that full story gives me access and insight into my customers biggest pain points, which allows me to better service them . Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

So far I have not found anything I dislike. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Full story is solving my customers pain points Review collected by and hosted on G2.com.

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Verified User in Education Management
UE
Small-Business(50 or fewer emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Being able to see how our users engage with the product. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I wish I had more guidance and help with how to best utilize the product for my use case. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Let us know how our users are engaging with the product. Review collected by and hosted on G2.com.

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SP
Technical Support Specialist
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

That I am able to see all the live traffic for multiple partners Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I don't find any things that I dislike . Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It is solving the problem of getting to know the traffic by providing real time traffic for the storefronts Review collected by and hosted on G2.com.

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