Fullstory
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Fullstory
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Fullstory Reviews & Product Details - Page 36

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Fullstory Overview

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What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
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Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products

Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,923 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.

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Overview Provided by:
Casey Culler

Recent Fullstory Reviews

MaryAnn K.
MK
MaryAnn K.Small-Business (50 or fewer emp.)
4.5 out of 5
"Fullstory is a time saver!"
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Read more
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
Read more

Fullstory Pricing

Data Direct
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Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

Review by Diego Alonso R.
Fullstory review by Diego Alonso R.
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Fullsotry help us see the interact of customers in our e-commerce
Review by Arianna H.
Fullstory review by Arianna H.
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An Excellent Customer Analytics Tool
Review by Rolando Z.
Fullstory review by Rolando Z.
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Great step up for user recording analysis
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785 Fullstory Reviews

4.5 out of 5
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785 Fullstory Reviews
4.5 out of 5
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Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Information Technology and Services
UI
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

It is very helpful to see exactly what users do to get certain errors. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Sometimes, it is hard to search and it occasionally does not record certain actions. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

I can see exactly what users are doing to get certain errors or run into certain problems. Review collected by and hosted on G2.com.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

The insights it gets us where no other tool has Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Can be difiicalt to navigate in it sometimes Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

When we need to investigate an issue reported to us by our customers, we go into FullStory to figure out exactly what our customer behaviour was Review collected by and hosted on G2.com.

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Verified User in Apparel & Fashion
UA
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Seeing the real time customer journey!!! Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The naming for the various filters are not intuitive so it makes it difficult to get what you want Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Helping us see if tests are working well with customers and newly implemented features are making the customer happy Review collected by and hosted on G2.com.

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Verified User in Financial Services
AF
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Allows us to dig in deep into the client experience, find errors, and review reports of errors and bugs. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Sometimes it is difficult to find an experience based on just interactions. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Review of user experience and client interactions with our product and the funnel. Review collected by and hosted on G2.com.

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Assaf A.
AA
Product Manager, Analytics & Integrations
Mid-Market(51-1000 emp.)
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Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Very simple to work with and get insights straight away Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The sentiment emojis that are shown for each contact are not based on actual behavioral data but just random, which is confusing Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It helps me find usability problems and different issues with my product Review collected by and hosted on G2.com.

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Verified User in Media Production
AM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

That you can see what clients have been doing Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Sometimes it can take a while to rewatch the full clip to find the relevant part Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Allowing us to see customer issues after they have happened so it becomes clearer on how to solve it Review collected by and hosted on G2.com.

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LB
VIP Customer Service Representative.
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I really like being able to find out what browser/system a customer is using. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

How much information is blacked out makes it hard to know what you're looking at. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Finding what system browser a customer is using, and when/if they last logged in, Review collected by and hosted on G2.com.

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Simone P.
SP
Product Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Fullstory?

Frustration moments monitoring, analytics Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Complex UI, Needs training to uderstand the full potential Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

avoind frustration moments in the product. Helps to run qualitative validation after a new release Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
UL
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I like how easy it is to create funnels and watch sessions of actual users as they use our website. It makes understanding what the user is doing so much more tangible. The Inspector tool is so helpful to zero in of customer pain points and provide valuable information back to our developer teams. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I think there are some areas that could be improved in for example the Dashboard space. It would be great if we could have more control over the presentation of the widgets and of the graphs (pie charts for example). Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

FullStory is giving us a vital edge over other analytics tools because we can easily create custom funnels to answer specific questions we want answers for. Being able to watch sessions that match a funnel's parameters is so valuable becuase we can see why and why not a customer is succeeding at a particular task. It allows me to better indentify new opportunities to further improve our website. Review collected by and hosted on G2.com.

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Kate C.
KC
ESM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory has allowed me to dive deeper into what issues my clients are having with the product and quickly resolve Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Would be great to have it easier to toggle between users Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Solving customer issues with the product and helping us solve quickly Review collected by and hosted on G2.com.

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