Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 Fullstory Reviews
Overall Review Sentiment for Fullstory
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Ability to identify the needs of clients and prospects. It is also the fastest way to pre empt and support use cases for end users. Review collected by and hosted on G2.com.
Nothing to complain about! It's genuinely a great tool Review collected by and hosted on G2.com.
I work in Support and FullStory has absolutely changed the game in being able to easily identify what Customers are actually experiencing. Review collected by and hosted on G2.com.
I do wish it was easier to search by certain events that are specific to my Company. Review collected by and hosted on G2.com.
Fullstory is extremely simple to use and has great functionality across the board. Review collected by and hosted on G2.com.
It could be made a bit easier to review sessions from individual users. Review collected by and hosted on G2.com.
Fullstory offers an incredibly powerful capability that allows me to uncover issues, identify key patterns, analyze user behavior, and quantify them effectively. One of the standout features is the ability to measure the conversion rates of different user segments and make insightful comparisons between them. This functionality provides valuable data-driven insights into how well specific user groups perform, enabling me to make informed decisions and optimize conversions. With Fullstory, I have the tools to not only discover issues but also to quantify and measure the impact of different user segments, bringing a new level of clarity and effectiveness to my analysis. Review collected by and hosted on G2.com.
There are some by default segments provided by Fullstory that are not that reliable, such as New this week. If you ae not capturing 100% of your traffic you cannot trust this 100%, but that's a minor issue. Review collected by and hosted on G2.com.
Qualitative and quantitative insights that are impossible to get in other ways. Review collected by and hosted on G2.com.
Our company has quite complex set up and permission requirements, making it time consuming to implement full story into our team's products. Review collected by and hosted on G2.com.
Watching sessions of user journeys to see where the frustrations are with the product Review collected by and hosted on G2.com.
Can be a bit hard to understand what you want to do from the off. Requires quite a bit of training Review collected by and hosted on G2.com.
I use it for product improvements, seeing where my users struggle. Also for support - to see exactly where the issue is. And even for fixing bugs, it helps record the issues well. Review collected by and hosted on G2.com.
It doesn't catch all sessions, maybe due to blockers etc. Review collected by and hosted on G2.com.
- FullStory is very powerful in enabling you to identify key events, from multiple sources such as items clicked, viewed, api events etc
- It brings all this together in a very clear way so you can really see the effectiveness of your key journeys.
- The sales and onboarding teams are amongst the best I've seen. Review collected by and hosted on G2.com.
- The heatmaps are only average, there are better competitors out there. Review collected by and hosted on G2.com.
The software has a summary section which is great. Lots of metrics and variable to choose and monitor, which helps in making decisions. It is fantastic for breaking down how our website is fairing among our visitors. Review collected by and hosted on G2.com.
Less step-by-step work to extract the insights from FullStory. Review collected by and hosted on G2.com.
