Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 Fullstory Reviews
Overall Review Sentiment for Fullstory
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Great tool for creating user flows and funnels. it's also handy for viewing sessions. Review collected by and hosted on G2.com.
At start it was hard to understand the terminology of the different options.
Also, The filter relation options are limited.
It would be great if we could automatically tag customers as are paying or in poc. Review collected by and hosted on G2.com.
Session replay and no-code event identification are great for startups. Retroactive event tracking is super useful when building up a product analytics practice for the first time. I use it every day and feel confident in the accuracy of most metrics. Review collected by and hosted on G2.com.
The chart-building features could be a little more intuitive. It's less clear on how to implement hard-coded events than competitors. No-code events are slightly less precise in tracking. Review collected by and hosted on G2.com.
We use FullStory to track our customers sessions, to help us identify how new features are being used; troubleshoot any support inquiry; and understand qualitative and quantitative behaviors. Review collected by and hosted on G2.com.
Overall it's a great platform, we use it daily, but I feel that as a small organization I don't get any pro-active support/customer success resources. Review collected by and hosted on G2.com.
I love that I can just time travel and see what the user is doing and where exactly the issue occured, if any. Review collected by and hosted on G2.com.
For what I use it for, it's pretty great. Review collected by and hosted on G2.com.
The insights and videos that shows the customers' activity. Review collected by and hosted on G2.com.
It's a bit complicated to use. There are many features that are not in use and the UI is a bit messy. Review collected by and hosted on G2.com.
The tool itself is awesome, they're consistently updating it with new features that I love Review collected by and hosted on G2.com.
The recent changes to account management that took away representatives has been a real hit to how much we've liked the partnership, I would've given an 8 or a 9 before Review collected by and hosted on G2.com.
Really like how Fullstory brings attention to the areas that need it most, such as problem sessions or users having difficulty. Review collected by and hosted on G2.com.
I believe seom sessions are not captured and would love to get every single one done. Review collected by and hosted on G2.com.
I like the fact that I can quickly check an under interaction on our product. I can quickly figure out what that bug happened, how I can reproduce and share this with the developers. I also like the trackling of new features, super helpful for me to get some results for the new features being shipped. Review collected by and hosted on G2.com.
I think a few things are still a bit complex. Hard to remeber how I create a metrics or how I use a funnel, but otherwise it is pretty simple. Review collected by and hosted on G2.com.
FullStory allows me to understand how people actually use our sites and mobile app. Additionally, you can dig deep into the paths users take, where their frustrations are, and see how much something is actually used. These insights are invaluable. Review collected by and hosted on G2.com.
The learning curve is steep but worth it. Review collected by and hosted on G2.com.
Fullstory is a great addition and it enhances the troubleshooting any production issues in a Live replay session - which is very much improved our turn around time for any issues Review collected by and hosted on G2.com.
Less support and not everything we get easily. Multiple follow ups and in most cases the support will not handle more than the basic issues. And the documentation article is not clear at all. Review collected by and hosted on G2.com.
