Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 Fullstory Reviews
Overall Review Sentiment for Fullstory
Log in to view review sentiment.
I love the tool but the emojis are sooo confusing - they should be consistent with the actions undertaken by the users, for the rest I love it, it gives great insights and helps a lot with improving page content/structure. Review collected by and hosted on G2.com.
the emojis, they are not consisten with the actions of the users Review collected by and hosted on G2.com.
Ease of use, features are very valuable, good user experience Review collected by and hosted on G2.com.
Lack of the ability to filter views based on customers \ domain \ user (depends on the business) Review collected by and hosted on G2.com.
I like how FullStory allows me to see how users interact with my website or app in real time. I can watch session replays, analyze heatmaps, and get insights into user behavior and feedback.
I also like how FullStory integrates with other tools that I use, such as Google Analytics, Zendesk, and Slack. This makes it easy to share data and collaborate with my team.
FullStory is easy to set up and use. It has a simple and intuitive interface, and it does not slow down my website or app performance. Review collected by and hosted on G2.com.
One thing that I dislike about FullStory is the pricing. It is quite expensive compared to other similar tools, and it does not offer a free plan. I wish they had more flexible and affordable options for small businesses and startups.
Another thing that I dislike about FullStory is the data retention policy. FullStory only stores data for a limited period of time, depending on the plan. I would like to have more control over how long I can keep and access my data. Review collected by and hosted on G2.com.
A multi-functional tool that allows us to track users' behaviour across all parts of our website.
Used frequently by all members of the teams in the office. Review collected by and hosted on G2.com.
The learning curve can be steep at the beginning, but the account representative and the support team have been incredibly helpful in guiding us through the site. Review collected by and hosted on G2.com.
The transparency it offers, providing clear insights into user behavior and team performance. Review collected by and hosted on G2.com.
The occasional lag that can interrupt the workflow and delay real-time updates. Review collected by and hosted on G2.com.
Performing a real usability session with a real user, without the logstics from us and the pressure on the user Review collected by and hosted on G2.com.
Multiple times needed help from a developer to set up certain flows (Which makes sense, yet if theres a way to improve it would be great) Review collected by and hosted on G2.com.
We love FullStory, it is a fantastic software that allows us to easily learn more about our customers. The customer support and engagement from the company with us is also fantastic. Review collected by and hosted on G2.com.
No downsides of FullStory in my opinion, it is a very inituitive platform. Review collected by and hosted on G2.com.
