Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 Fullstory Reviews
Overall Review Sentiment for Fullstory
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Session Recording with URL and sensitive data privacy, also customer support is very good, and It is very easy to Implement and use. Review collected by and hosted on G2.com.
Frequency of Use such as API calls is too frequent and cannot understand the exact event. Review collected by and hosted on G2.com.
It gives employees a peek at what happens behind the curtain. Very interesting to watch the fluxuations of activity on our website. Review collected by and hosted on G2.com.
That there isn't a brief training for those given access to understand its full capacity. Review collected by and hosted on G2.com.
The metrics that are shown there. Is really straight forward and insightfull Review collected by and hosted on G2.com.
Could have a section to understand the source of users behavior. With metrics tools like Adobe Analytics we can understand the data coming trough specific touchpoints and understand better clicksource behavior separately. Review collected by and hosted on G2.com.
So easy to use, can pull data/reports on almost anything. Helps me understand the customer journey, how they interact with the platform, understand app usage. Has tremendously helped me investigate how a native integration was setup and what the customer path was to installing the app Review collected by and hosted on G2.com.
Need to pay to integrate the data with our data tool (looker) Review collected by and hosted on G2.com.
Fullstory is a fantastic and incredibly useful tool that helps me review activities and troubleshoot issues. Review collected by and hosted on G2.com.
It can be a mild challenge navigating to specific points I want to review. Review collected by and hosted on G2.com.
Ability to view sessions, heatmaps and receive behavioral analytics. Implementation is really simple to complete, just add it to your tag management solution and you're good to go. Use it often to troubleshoot user issues and to generate future a/b testing platforms. Review collected by and hosted on G2.com.
Sometimes the session recording isn't fully reflected, with instances where parts of the session are skipped. Review collected by and hosted on G2.com.
Customisation and fkexibility is all I like about FS which essentially makes it powerful tool in my opinion., We were able to ingest our customer dimensions/metrics into this platform to understand certain sepcific behaviours. Review collected by and hosted on G2.com.
While the tool itself is powerful, the only drawback I felt is that it takes a little bit figuring out before you could do any analysis and understand as there is a lot going on in the interface. Staff at FS were very kind in running us through "how to use" the platform exhaustively which helped Review collected by and hosted on G2.com.
I'ts very convinient that we have 3 diffferent organizations and the users are added sepratly for each one of them. I also love the funnel section. Review collected by and hosted on G2.com.
The visibiluty of the journies. Maybe there is another way to change it so it will look better. Review collected by and hosted on G2.com.
