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Fullstory Reviews & Product Details - Page 19

Fullstory Overview

What is Fullstory?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.

Fullstory Details
Product Website
Languages Supported
English
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Product Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights.

How do you position yourself against your competitors?

Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks to help enterprises create better products and experiences that win loyal customers for life. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. Fullstory provides product analytics, conversion funnels, replay of real user sessions, advanced search capabilities, and robust debugging and developer tools—all while integrating with leading SaaS products


Seller Details
Seller
Fullstory
Company Website
Year Founded
2014
HQ Location
Atlanta, GA
Twitter
@fullstory
4,923 Twitter followers
LinkedIn® Page
www.linkedin.com
509 employees on LinkedIn®
Description

Fullstory’s behavioral data platform helps technology leaders make better, more informed decisions. By injecting digital behavioral data into their analytics stack, our patented technology unlocks the power of quality behavioral data at scale–transforming every digital visit into actionable insights. With Fullstory, enterprise businesses move closer to their customers and closer to success. When organizations understand their customers like never before they’re able to create world-class experiences that increase funnel conversion, easily detect malicious behaviors and fraud, and identify their highest-value customers effortlessly. Fullstory is on a mission to make every business more customer centric–made possible only through true behavioral insights–and understanding the sentiment between the clicks.


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Overview Provided by:

Recent Fullstory Reviews

Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Provides the deep insight we need when identifying friction points"
The ease of use and complete toolkit to find friction points in our digital products and enable us to create better A/B tests. Exceptional customer...
Pranita B.
PB
Pranita B.Enterprise (> 1000 emp.)
5.0 out of 5
"FullStory is Amazing"
As for my use, FullStory lets you watch recorded sessions. It’s giving you an insight on how visitors interact with your virtual products. Funnel...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
3.5 out of 5
"Has potential but hard to use and often buggy"
Ability to look at sessions and track down specific users.
Security Badge
Fullstory Security
Get security information from Fullstory to help you buy the right software. View Security Information
Fullstory security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
PCI DSS (Payment Card Industry Data Security Standard)
ISO 27001 (International Organization for Standardization)
NIST Cybersecurity Framework (National Institute of Standards and Technology)
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NIST Cybersecurity Framework (National Institute of Standards and Technology)

Fullstory Media

Fullstory Demo - Ready-made for AI Behavioral Data Straight to your Data Ecosystem
Sync clean, structured, AI-ready behavioral data to your destination of choice, giving you the power to connect that data with existing data sources to create better personalization, forecasting, modeling, recommendations, fraud detection, and more. Data Direct opens up more possibilities for you...
Fullstory Demo - Visualize Behavioral Data with Custom Dashboards
Your own unique control panel that helps you decode key metrics and get straight to the insights behind each data point. Regularly monitor key metrics, track trends in your users' behavior, streamline cross-functional team alignment, and customize insights for your business' unique needs with das...
Fullstory Demo - Powerful Session Replay Combined with Dev Tools
Analyze mysterious bugs as they occur in the wild, understand what impacts loading speeds, and provide clairvoyant-level customer support to your entire user base.
Fullstory Demo - Understand Mobile App Behavioral Data
Solve your app’s biggest problems and discover what works–without sacrificing performance and privacy--using mobile behavioral data.
Fullstory Demo - Empower and Enable Teams with Spaces
Effortlessly connect to the KPIs, relevant dashboards/objects, and valuable insights your teammates rely on daily, specifically powered to support the enterprise.
Fullstory Demo - Use AI-generated Summaries to Take Action More Quickly
Generative AI will automatically summarize the part of the user session you’re focused on with just one click, enabling you to save time and move toward action even faster.
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Video Reviews

784 Fullstory Reviews

4.5 out of 5
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784 Fullstory Reviews
4.5 out of 5
784 Fullstory Reviews
4.5 out of 5

Fullstory Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FullstoryQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Marketing and Advertising
UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I love using the heatmapping tool especially, but they have multiple views that are very useful for web marketing businesses, including the metrics, and funnels.

Admittedly, there is a lot I still need to discover about Fullstory, but it has been an excellent tool for our company.

Having a customer success manager has been instrumental as well. They have been very helpful along the way. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Getting around the tool can be tricky due to a lot of tools at your disposal, but I believe the team is helpful enough to go through it, Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory allows us to build conversion projects based on their many tools, including session replays and heatmaps. I have used Lucky Orange and Hotjar. All great tools, Fullstory does provide a bit more in-depth analytics I feel and more granularity I feel. Review collected by and hosted on G2.com.

Mark D.
MD
CTO
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

The onboarding from RoboBoogie was one of the best SAAS ramp-ups I've ever been a part of in my many years of doing this Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

the mobile functionality feels like a slightly different product. It could be more cohesive Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

We're able to dig into any issues that customers have in nearly real-time to help get them playing the games they love Review collected by and hosted on G2.com.

Trevor K.
TK
Technical Support Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I can see overview reports, or deep dive into a user account to analyze a customer's usage of our application. It's very helpful for problem determination. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It would be nice to be able to generate and analyze reports for a large group of customers at once. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It is very essential and helpful in problem determination for assisting our customer issues. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
EI
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory is easy to implement for your development team. And the data is easily consumable for everyday business users. We use it to help with customer support and to see macro trends in user behavior Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I don't like the new homepage that was launched last year. It's very noisy for me. It's easy enough to move around it though, so not a deal breaker. But it could be simplified. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It allows me to see excactly how customers are using the site. It also allows my development team to see errors in the code when something unexpected happens. Review collected by and hosted on G2.com.

SF
UX Researcher
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

I like the detailed way of gathering analytical data that drills down to user, so it has multiple benefits.

Also the session replays and filteration within it gives great insight Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

we cannot create two or multiple funnels side by side ans compare, which is kind of A/B test and very frequently used by UX researchers Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

solvbing user engagemnet problems Review collected by and hosted on G2.com.

Alex B.
AB
Senior Product Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Fullstory?

Ease of use and it's dynamic capabilities Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

Sometimes it is almost too dynamic - and it can be hard to figure out how to track what I need. Although this may be our instance/management of FS and not a FS issue. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Understanding how users interact with our product and measuring the impact (or lack there of) of system changes. Review collected by and hosted on G2.com.

Ajan A.
AA
Implementation Project Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

1) I can see how often my onboarding responsible are logging in.

2) If im not sure about who carried out a change on our platform I can go on to full story for a full audit trail. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

1) I feel that it could be made more user friendly. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Sometimes customers aren't aware of certain changes made on the platform and can be quick to blame us, the implementation managers. I have previously been able to rely on Full Story as a source of evidence that I have then been able to take back to customers. Review collected by and hosted on G2.com.

Alex M.
AM
QA Manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

How useful it is to our engineering team to help them reproduce edge case bugs that users come across. Extremely intuitive interface that I use daily. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

I wish we could filter out sessions that have fewer than X events because I really only want to see large sessions for users and avoid those 5 - 30 second fullstory sessions that don't have useful data to me. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

It solves the issue in that customers aren't good at reporting bugs or issues they find. Using Fullstory to be able to constantly monitor and reproduce user interaction has been extremely helpful for us when it comes to finding bugs and UI issues. Review collected by and hosted on G2.com.

Steven B.
SB
Performance Marketing Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

Fullstory is very easy to setup and install, and it's integration with Google Analytics makes it work well with our systems. It's great for debugging. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

It could have better integrations with other software. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Fullstory is allowing us to see whenever there is a problem with our website exactly what steps customers are taking to get to that problem. Review collected by and hosted on G2.com.

Maicol B.
MB
Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Fullstory?

The UI, it's an example to follow. The filtering of sessions is perfect. It really helps to debug bugs even by filtering console errors. Review collected by and hosted on G2.com.

What do you dislike about Fullstory?

The pricing, it could be cheaper or consider a minute of recording at least to count it for active sessions. Review collected by and hosted on G2.com.

What problems is Fullstory solving and how is that benefiting you?

Understand how a user did some action, usually with bugs, issues and weird workflows. Review collected by and hosted on G2.com.