Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
784 Fullstory Reviews
Overall Review Sentiment for Fullstory
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We recently implemented Fullstory and started capturing valuable insights from Day 1. The software helps us prioritize what site enhancements will have the greatest business impact. We've seen double-digit improvements within days of releasing enhancements. We've already expanded it across other brands and domains. Review collected by and hosted on G2.com.
We have not experienced a downside yet. The entire team has been supportive, flexible, and accommodating as we have outlined goals, expectations, use cases, etc. They have been a phenomenal partner and demonstrated how easy it is to identify low-hanging fruit and optimization opportunities across our sites. Review collected by and hosted on G2.com.
The playback speed controls right by the playback bar, the skip inacitvity button, and the ability to search for events makes it so easy to track what I am looking for in a Full Story session. Review collected by and hosted on G2.com.
It would be awesome if there were some AI that could help detect overlays and 3rd party software that appears on screen! Otherwise, not many down sides. Review collected by and hosted on G2.com.
Offers documents for digital and mobile guidance.
Nice UI of web portal to look for recorded sessions.
Helpful for troubleshootings. Review collected by and hosted on G2.com.
It will be wonderful if the mobile SDK can support Kotlin multiplatform compose UI recording. Review collected by and hosted on G2.com.
I love being able to see exactly where our customers are engaging - and sometimes, trying to engage but not succeeding due to our design. Being able to see the UX being used in real time and pinpointing pain points along the customer journey helps us to make a much better product. Sharing dashboards with key stakeholders is easy, and they love the high-level summary they can view at a glance while I dig down to get further insights. It works well for our whole team. Review collected by and hosted on G2.com.
There's honestly a lot of overlap with what I can get from Google Analytics. Sometimes I am overwhelmed by trying to solve "discrepancies" between our FS and GA numbers when they are small n's but stakeholders want to know "which is more accurate." Review collected by and hosted on G2.com.
It gives me insight into our customers usage and allows me to understand what they are doing and where they need to go. Review collected by and hosted on G2.com.
Easy laid out format gives the ability to quickly locate the areas I need to access frequently. Review collected by and hosted on G2.com.
you can search by events or crashes in the application and understand what exactly the user did and what he saw, very convenient Review collected by and hosted on G2.com.
it still doesn't support flutter it would be really cool to have that Review collected by and hosted on G2.com.
It is very helpful that the developer tools are included within FullStory sessions, so I can easily see any browser errors encountered by users. Review collected by and hosted on G2.com.
It takes some time to understand the filter options. Review collected by and hosted on G2.com.
I love being able to re-watch sessions it has helped us uncover areas where we can imporve the product. Review collected by and hosted on G2.com.
Creating funnels has been a bit challenging. We are a one page app so we dont' have different URL's. Review collected by and hosted on G2.com.
It's so helpful to be able to watch what people are doing on your website or once they come into your product. Being able to assess if there are any bugs/issues/bottlenecks, flag it with the rest of the team and then immediatiely look for solutions is great, and seeing common patterns or trends amongst our customers also helps us to see where we might want to make improvements. Review collected by and hosted on G2.com.
Genuinely have nothing bad to say about it Review collected by and hosted on G2.com.
The flexibility of setting up FS across all our products has made it crucial to the work we are doing to improve customer experiences. Being able to do session replays and build funnels to see dropoffs has been great for our customer-driven automated processes. Review collected by and hosted on G2.com.
Session allocation across products leads to us running out of sessions and missing data at the end of the month. Also I feel like we are scratching the surface of what we can do and would love to know more about how FS can help us grow. Review collected by and hosted on G2.com.
