Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
784 Fullstory Reviews
Overall Review Sentiment for Fullstory
Log in to view review sentiment.
I like that I am able to funnel different user sessions and watch them in real time. I also like that I am able to search for users by something as simple as text that was viewed. I use it every day and find it very easy to implent the data into something that will help my company. Review collected by and hosted on G2.com.
I wish that the playlists did not reset to the beginning when I open a session. Review collected by and hosted on G2.com.
The ability to help my customers solve their issues. When someone calls in, they have a difficult time discussing what the problem is, but if I can just go look it up and watch what they did I can usually get them helped out quickly! I also think there's a value in product feedback from watching them interact with our platform. Review collected by and hosted on G2.com.
It's sometimes a bit difficult to navigate, because there are so many options. For example, if I wanted to see everyone that interacted with one function in the product, It would be difficult to get to that quickly. Probably more user error than anything! Review collected by and hosted on G2.com.
I love that I can see what clients did in our platform so I can more easily help them troubleshoot what they are experiencing. Review collected by and hosted on G2.com.
Sometimes it's hard to find what you're looking for but that may be because I don't have full permissions to search via messageID Review collected by and hosted on G2.com.
I love being able to replay user sessions and see what the customer experience is like. It is a game changer for debugging and understanding any painpoints your customers may have. Review collected by and hosted on G2.com.
Sometimes sessions are not as smooth in replay which could make analyzing results a bit harder. Review collected by and hosted on G2.com.
I recently started a new job and we didn't have a developer for our Website. We had lots of cutomer complaints, and we were able to look up the complaints and see what the customer was experiencing. We were able to document these to share with our developer when he started. Review collected by and hosted on G2.com.
I wish there was a better way to keep up with all of the updates they are putting out. Review collected by and hosted on G2.com.
FullStory does a great job generating data first and then allowing you to dive into session recording once you are seeking an answer to something specific. This is a huge timesaver. Review collected by and hosted on G2.com.
It seems to have a hard time reading embedded video players (such as Vimeo) in heatmaps. It also does not seem to have a great way to view organic traffic breakdowns. Review collected by and hosted on G2.com.
Really simple to launch through GTM, took 5 mins. Overall, nice UI and ease navigate. Responsive team, always on hand to help if needed Review collected by and hosted on G2.com.
Limited training hours as part of the onboarding, which are also outsourced, so some knowledge can be missing since it's not provided by FullStory themselves. Review collected by and hosted on G2.com.
I love the fact that I can share small clips of certain actions. The filtering in the search is very detailed. Review collected by and hosted on G2.com.
I wish there was a place I could go to view all my recently view Full Stories. Review collected by and hosted on G2.com.
Fullstory is a phenomenal tool used to see first hand what the users are experiencing. This is helpful for any teams involved with customer touch points and product designs. Nothing quite like seeing a replay of the UX and learning from the film. Review collected by and hosted on G2.com.
No dislikes as it pertains to my day to day. Not sure about the ease of implementation as it was set up before my start. Review collected by and hosted on G2.com.
