Fullstory Reviews & Product Details - Page 13

Pros:

Excellent for understanding user behavior and identifying pain points.

Easy to use and navigate, even across different companies.

Helps improve customer experience and product development (proven at both Walmart Canada and my current company). Review collected by and hosted on G2.com.

While search filters are helpful, advanced filtering options for user attributes or custom events could be even more insightful.

Overall: FullStory is a powerful tool for any UX team. Adding more granular filtering would be the icing on the cake! Review collected by and hosted on G2.com.

I like that FS helps me really understand how the clients use our system and specifically when things go awry, it helps us understand what steps the clients did or didn't take to identify areas of improvement to coach that team. Review collected by and hosted on G2.com.

There have been times I would search for a data point like an action clicked or name that was entered in but it doesn't always work. It's not 100% issue but happens enough that it makes more sense to watch the replay. Review collected by and hosted on G2.com.

How user friendly it is and the customer support behind it. I feel like I can go onto Full Story with a site issue and have my answer very quickly. Review collected by and hosted on G2.com.

The set up process was a little bit difficult and confusing but this was assisted by the great full story team, so it wasn't too much of a worry. Review collected by and hosted on G2.com.

Fullstory is not just session reproduction, it is a robust behavior analysis platform, it is possible to filter by specific behaviors and quantify or understand their representativeness in the universe of users, quantify impacts on revenue by fixing frictions, and much more.

The ease of use is a deal breaker and goes a long way toward achieving widespread organizational adoption. Review collected by and hosted on G2.com.

It's a little bit pricey, but but it's worth it. Review collected by and hosted on G2.com.

I love that I can easily view how are members are interacting with the website, to get more context about what the issues are. Review collected by and hosted on G2.com.

I could be nitpicking, but the user interface could be more user friendly. Review collected by and hosted on G2.com.

Help us improve our flows, landing pages and overall experience of our product. Easy to use, very helpful that has integrations with Squarespace. Review collected by and hosted on G2.com.

I would love to have a feature of share with colleages that doesn't have a fullstory account, share a journey, for example. Heatmaps are available to share but could be improved. Review collected by and hosted on G2.com.

I think being able to see what a user is seeing is incredibly helpful from a customer support standpoint. It can be faster than asking the user to send a screenshot, and it is great to be able to go back and review what a user saw at any given time. Review collected by and hosted on G2.com.

The only aspect I do not like is not being able to see what is within a user's camera lens if they are taking a photo for verification. Review collected by and hosted on G2.com.

Fullstory's ability to categorize issues in the customer's funnel Review collected by and hosted on G2.com.

that so much as to be built by our developers and how difficult it is to get the hands on assitance that you need from Fullstory. Review collected by and hosted on G2.com.

Seeing behavioural analytics come to light is great. Session replay has helped us on muliple occasions where customers have been 'adamant' that they've done something, but when the replay shows they haven't, it makes the conversation easy. Review collected by and hosted on G2.com.

We had to mask a significant chunk of data to satisfy security requirements, which made the tool harder to utilise.

Exports are also undercooked - difficult and often limited in what can be exported to excel. Review collected by and hosted on G2.com.

The ease of use for the web platform is amazing. It really reduces friction and allows people of all backgrounds to utilize their simple UI. Review collected by and hosted on G2.com.

Still early days but their support for Jetpack compose is a little choppy. But we trust their team for a quick turn around to support Jetpack 1.7.x Review collected by and hosted on G2.com.