Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
784 Fullstory Reviews
Overall Review Sentiment for Fullstory
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Session recording is an incredible tool for CX/Product/Support teams. There isn't a need to bother asking for a screen recording demonstrating a problem, or what steps a user is taking in their journey, Full Story has it all for you at just a click. Review collected by and hosted on G2.com.
It is a bit of a learning curve but once you understand the search functionality finding your sessions is a snap Review collected by and hosted on G2.com.
I love being able to see the session of what a user did "live" in our system. This becomes very helpful in tracking down errors, bugs and experience issues. Knowing not only what pages they visited, buttons clicked and just how they interacted goes a long way towards finding a needle in a haystack.
It integrates well with of our other systems (Segment.io) and makes it easy to set up funnels, tie actions together and create dashboards/funnels to measure flow. Review collected by and hosted on G2.com.
Sometimes it can hard to track down the correct session (if they had multiple) and pinpoint at which time the interaction occurred. Review collected by and hosted on G2.com.
I love the idea of being able to see what people do our websites/apps, to better understand their needs and problems, to help define and prioritize the solutions that can improve their experience! Review collected by and hosted on G2.com.
the implementation takes too much time in a large organization, and unless there is a centralized team taking care of it… adoption will be affected
the usability is still too convoluted, and I would like to have a much simpler and intuitive way to define segments and find the users that I want to find (e.g. leveraging some LLM model to interpret the query of the users) Review collected by and hosted on G2.com.
I love the interface, how easy it is to find the data I need Review collected by and hosted on G2.com.
I really need an AI tool that will analyze the full-stories better and give me some rough themes of problems users face.... i.e if a user takes very long to fill out some form... or has issues, is going back and frth alot... it would be nice to aggregate this type of data Review collected by and hosted on G2.com.
Full Story's user session replay feature allows you to see exactly how a user navigates through our website. For instance, if a user struggles to complete a purchase, you can watch their session to identify where they encountered issues, such as confusing navigation, broken links, or slow-loading pages. This granular insight helps you make targeted improvements to enhance the overall user experience. Review collected by and hosted on G2.com.
Full Story can be quite expensive, For example, a small e-commerce site with a limited budget may find Full Story's pricing model, which often scales with the number of sessions recorded, prohibitively expensive compared to other analytics tools. This could limit its accessibility for businesses that need comprehensive analytics but cannot afford high subscription fees. Review collected by and hosted on G2.com.
I like that you can review the live activity of members on Full Story. It helps us to walk our members through processes and identify platform issues quickly. FullStory is very user-friendly and simple to navigate. Review collected by and hosted on G2.com.
I do not like that it does not update right away. I think a faster updating process would be more helpful. Review collected by and hosted on G2.com.
This is the only tool I know of that combines a clean interface, realtime data and insights to all sessions of the customers. Review collected by and hosted on G2.com.
Sometimes you start to use it in a way of pure analytics tools and then you might miss some data that you used to getting. Review collected by and hosted on G2.com.
Fullstory is helpful in learning insights about our products. It gives us the ability to review the user experience and find customer pain points or bugs in our products. Fullstory is extremely helpful when we launch a new product, new test, or new product feature. It allows us to monitor in real time and catch any issues early on. Review collected by and hosted on G2.com.
Sometimes it can be diffucult to drill down to what you're looking for within Fullstory, but the more you use the tool the more comfortable you will get looking at different segments, dashboards, etc. Review collected by and hosted on G2.com.
Being able to see the full scope of what exactly happened from the UX perspective of the customer, including our staff logs too. Review collected by and hosted on G2.com.
It can be a little tricky to learn how to search at first but once you understand the platform, you won't stop utilizing it when troubleshooting support tickets. Review collected by and hosted on G2.com.
Early in our startup journey, Fullstory provided invaluable insights into our customer's activity on our website. We were also able to track with real-time accuracy hurdles or stumbling blocks, so that our customer support team could intervene.
It was also easy for us to set up segments so that we could monitor funnels. We use the product daily to assess customer activity and identify opportunities for improvement. Review collected by and hosted on G2.com.
Fullstory can be expensive to unlock full, unbridled use and functionality. As of now, we are on a limited version and can only access activity from 3 months to the present. Review collected by and hosted on G2.com.
