Fullstory Reviews & Product Details - Page 11

The empathy it helps create. As a product manager of a software development team, I thrive when my designers and developers are empathetic to user pains and needs. Fullstory is a great tool for nurturing this empathy - feeling the pain with the users as well as their moments of success. Review collected by and hosted on G2.com.

I wish I could also hear the users cursing at the screen :) Review collected by and hosted on G2.com.

FullStory is a robust platform that allows for in-depth analysis of customer intera­ctions on your website or app. Its intuitive interface and compre­hensive controls work together to enhance the overall customer exper­ience. With FullS­tory, you have the ability to track user sessions and gather valuable data, enabling you to gain insig­htful infor­mation about how visitors navigate through your web page. Review collected by and hosted on G2.com.

Integ­rating the product with our website was a chall­enging task. Our dedicated devel­opment team succeeded in accomp­lishing this, although it may not be feasible for the average person without technical exper­tise. Review collected by and hosted on G2.com.

The product team is excellent and is always shipping new product! The product is very reliable and there is almost nothing you can't do in FullStory. As a PM, it's the best way to guage metrics quickly on product usage and adoption for new feature releases. Review collected by and hosted on G2.com.

It's difficult to scale use of the product without quickly running out of sessions which are pricey, not sure if the ROI is always there but there aren't many other alternatives to FullStory in the market that function as well. Review collected by and hosted on G2.com.

There are so many aspects of Fullsotry that I love to use, but probably the number one item is the ability to see first hand visually how a user navigates and interacts with the product. Where are they going? Why are they going there? What is an easier for them to use the product? Review collected by and hosted on G2.com.

Sometimes, it can be challenging to find the user so we can see their story. Review collected by and hosted on G2.com.

I love the different insights FullStory provides. Crazy to me that you can tell when a user is frustrated by the movement of their mouse. Review collected by and hosted on G2.com.

It's kind of hard for me to navigate, I'm still learning. But I still think it's beneficial and important to have if used properly. Review collected by and hosted on G2.com.

I love how easy it is to set up visualizations in a dashboard that can then be accessed by multiple people across various roles, leading to increased collaboration and the all important "single source of truth." Review collected by and hosted on G2.com.

I dislike that it's difficult to manage masking for individual elements on a page. The commitment to protecting PII is admirable, though I wish the user experience for those setting up the masking was more seamless. Review collected by and hosted on G2.com.

To be able to create a funnel or segment and then watch how user nav through the funnel is free usability testing for product folks Review collected by and hosted on G2.com.

I think could spend more time to improve their core features, like session recording and how to better filter user via events. I often find out Pendo have better ability to filter down the user precisely according to my needs than Fullstory Review collected by and hosted on G2.com.

The search is very powerful and with their auto suggest feature it is super fast for me to find the right moments that I care about. Great job around UX in fullstory Review collected by and hosted on G2.com.

The reporting and insights is a feature that sounds quite interesting that we do not use as much but that is more due to us because we do not have resources to set it up nicely Review collected by and hosted on G2.com.

Using full story has allowed me to have a better understanding of how to optimize my website. I'm able to see where to sticking spots are on my site as well as any adjustments I may need to make such as a dead clicking spot. Review collected by and hosted on G2.com.

I do wish there was a way to see exactly what is being searched in google that leads individuals to my site. Review collected by and hosted on G2.com.

The most helpful feature is the session replay, which provides an in-depth look at user interactions. This has been invaluable for diagnosing issues that are hard to replicate. The detailed analytics and heatmaps offer insights into user behavior that go beyond basic metrics, helping us make data-driven decisions. Fullstory has also enhanced our ability to conduct A/B testing by providing clear evidence of how changes affect user experience. Review collected by and hosted on G2.com.

Data load times can occasionally be slow, especially when dealing with a high volume of sessions. Review collected by and hosted on G2.com.