Fullstory Reviews & Product Details - Page 10

I have been using Fullstory since November 23 and it has exceeded my expectations. I like how the data never expires and the tool is easy to use and configure for specific use cases, funnels, etc. Review collected by and hosted on G2.com.

I have not yet bumped up against any issues with Fullstory...yet. Review collected by and hosted on G2.com.

Fullstory has been able to help me to answer every question relating to how users use our website after a change was made, then allow comparisons of metrics side by side easily to understand if a change was best for our customers. Review collected by and hosted on G2.com.

The learning curve for the tool is rather steep, but the user interface and filtering options while reporting alleviates this. So this isn't so much of a dislike I suppose. Review collected by and hosted on G2.com.

It is fascinating having the ability to view people's activity and get a more fine-detailed picture beyond what quantitative analytics can sometimes provide. Some of the deepest insights have come just by browsing users' sessions and viewing their clear progression of events as powered by Fullstory. Review collected by and hosted on G2.com.

Fullstory provides so much data and insights that sometimes it can be hard to navigate and figure out how to make the most out of the software. Review collected by and hosted on G2.com.

The session replay tool is second to none. Replay Fidelity is practically flawless. FullStory, gives insight into the site that I don't know how else we would get. Review collected by and hosted on G2.com.

There aren't very many things I don't like about fullstory. I do wish that the washed elements or retroactive, and that you can create and monitor events based off of network calls. Review collected by and hosted on G2.com.

Fullstory helps me tell a story to our stakeholders. I can also use data and user sessions to provide additional support. Review collected by and hosted on G2.com.

One downside could be the implementation and tagging on the web page, this however is very small inconvenience and probably can't get much better than it is already. Review collected by and hosted on G2.com.

I like that its easy to create custom dimensions and metrics and be able to drive real results by creating specific funnels to easily capture screen recordings for specific user behavior to make finding optimizations and issues easy and simple Review collected by and hosted on G2.com.

recorded sessions show weird layouts that are not what the user is actually seeing which can make finding issues sometime hard. filtering and searching can sometimes be cumbersome. Review collected by and hosted on G2.com.

I can watch the sessions and understand my customer better Review collected by and hosted on G2.com.

Making reports in power Bi for example or any other visualization tool it takes a lot of time and it is hard to connect to external tools. Review collected by and hosted on G2.com.

I love the ability to track everything in the customer journey literally. For the most part, if you can think of it can track it! Review collected by and hosted on G2.com.

The UI could use a lot of improvement it is not very user-friendly. Building out things you want to see or track can also take time or be very troubling if you don't have a dedicated resource or time to learn it. Review collected by and hosted on G2.com.

FullStory allows us to better diagnose our customer's tech issues upon application or submitting certain requests & it makes solving those issues a better experience for both our support team & our customers! Review collected by and hosted on G2.com.

Sometimes the search functionality can be a bit finicky, but honestly, outside of that, it has all the bells & whistles needed! Review collected by and hosted on G2.com.

Fullstory is great for actually seeing what a user does instead of just having them write in a support ticket. I love that it records the user session and you can configure it to send along the session when you report a bug. Review collected by and hosted on G2.com.

It's a little hard to get started and understand how to fully utilize the tool Review collected by and hosted on G2.com.