Session recording capabilities and interface. The way that you can search for a specific set of videos and then be able to watch them in a series. Review collected by and hosted on G2.com.
Funnel creation. The way the search works to find sessions is very flexible. With that flexibility it also tends to be a bit complicated when quickly trying to find some funnel information. Review collected by and hosted on G2.com.
Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
785 out of 786 Total Reviews for Fullstory
Overall Review Sentiment for Fullstory
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Fullstory has become an essential tool for our team at Autodesk, spanning Product Managers, Designers, Analysts, and Engineers. It's been particularly impactful in diagnosing customer issues during new product launches, allowing us to 'walk in our customers' shoes.' The ability to see user sessions firsthand has significantly improved our understanding of friction points and identified key areas for improvement. We've quickly pinpointed and addressed issues, leading to smoother user experiences. Additionally, we're incredibly fortunate to have exceptional support from our enablement team of Jasmine and Liz. Highly recommend Fullstory for anyone looking to gain deep insights into user behavior and optimize their digital experience. Review collected by and hosted on G2.com.
It would be great if FullStory had a chrome plug-in that allowed for heatmap visualizations directly our site without having to dive into the tool. We had this with the prior vendor we worked with. It is also fairly costly to track all of our site sessions with FullStory, so we settled on only 30% coverage. Review collected by and hosted on G2.com.
Very helpful in showing what customers have done in our application and when. We use it frequently in our support, and it's very easy to see their actions to drill down the root cause. I also love the logs it provides, as they're helpful for Jira bug tickets. Having the ability to choose the playback speed as well as skipping activity toggled on and off is amazing, as well! Review collected by and hosted on G2.com.
I would like to be able to see the documents the customers are seeing within FS since we're able to log into the cutsomer organizations to see them anyway - it would be nice to just be able to review it during the FS videos.
I would like to see timezones within the times under the videos so we know exactly when the customer was doing their activities.
I would also like to be able to set how many seconds back to rewind. 7 seconds seems a bit arbitrary, and I'd love to configure anything from 1 to 60 seconds. Review collected by and hosted on G2.com.
The most helpful thing about Fullstory is it enables me to view user sessions for our platform which speeds up the troubleshooting and to ensure we're not missing anything.
For the tech support end, being able to see the sessions eliminates unnecessary back and forth with clients too! Review collected by and hosted on G2.com.
It would be easier to use if the interface was more user friendly and had all the sessions for various categorized by day/time in the dashboard. Review collected by and hosted on G2.com.
Fullstory is super easy to use, it offers real time data which is super beneficial for the industry I work in, and the fact that we can see where users get stuck via recordings in real time as well. Review collected by and hosted on G2.com.
the lack of chart differences available to users, and that we can't rename data within a particular event happening. At the moment, backdated abbreviated datapoints are only understandable for my manager and I only. Review collected by and hosted on G2.com.
Not only do you get full video playback of what users do with all the searching and filtering tools you would want, but you also get a full suite of query tools to roll up that qual data into quantitative dashboards to see system health at a glance. It's become a core part of our business, and certainly our design and product function, mainly because of how easy it is to use (no easy feat given its complexity); getting the team to adopt it has been a cinch.
What's most impressive though is how fast it is while being so powerful. editing queries is easy because you can see results update in real time as you zero in on what you're looking for. Review collected by and hosted on G2.com.
Not a lot honestly. If pressed, I would say that as we get into the more advanced functionality, fullstory does ask you to put in the work to configure it. while it has a lot of tools to make this clear, giving fullstory an understanding of your site map and relevant company specific metadata is key. Review collected by and hosted on G2.com.
Pretty sophisticated product with session replay, funnels, heatmaps, etc. Review collected by and hosted on G2.com.
Deceptive and punitive pricing and billing structures.
- FS has a clause burried in their terms saying that they require 60 day notice ahead of a renewal to cancel an auto-renewal. This is not publicized anywhere, nor something they gave notice for. When we wanted to cancel auto-renewal they blandly refused our request, and just pointed to this obscure term.
- Also they are now prohibitively expensive with extremely high minimums especially for small startup teams. Review collected by and hosted on G2.com.
Their customer service is fantastic - the team we work with is responsive, thorough, organized and a pleasure to work with. Rather than nickel and diming us for every minute of service hours spent, they are actually flexible and work with us like partners, understanding that project volume ebbs and flows in our business. They are also very welcoming about product feedback, and actually add my feedback to the roadmap so we're constantly seeing improvements on things we directly suggested! Review collected by and hosted on G2.com.
Not much to "dislike" but always room for improvement in any tool. I've provided some feedback on ways to improve minor features, but overall, they have the larger features that any organization would need. Review collected by and hosted on G2.com.
Gives great, granular insights on user behaviour on your website. They have good training modules for introductory skills. Helpful customer support team who's happy to answer questions. Review collected by and hosted on G2.com.
A bit difficult to level up beyond the introductory level. The training modules cover the basics and they've recently started a community space, but there's not a ton on it yet. More advanced trainings would be appreciated to make sure we know how to get the most out of the tool. Review collected by and hosted on G2.com.
This tool is super helpful to be able to troubleshoot complex issues and get a better understanding of many technical issues. I think that Fullstory is easy to use and implement on any customer support team and it is a must to have. Review collected by and hosted on G2.com.
I really don't have a dislike at the moment. Review collected by and hosted on G2.com.
Please note this is an incentivized review, probably because I answered a question within FullStory asking 1-10 would I recommend, and I said 10 and meant it! So they sent me a link to g2. I know there are other similar products out there, and I'm a bit lost with their windows and screens, but the basic functionality that I've been using so far to monitor the launch of a new event registration system is just totally invaluable. It's like running a complete user study and so far for free. We are made significant improvements to the system that we wouldn't have thought of otherwise as we watch people struggling with our own stupid designs. Do the world a favor and use FullStory! Review collected by and hosted on G2.com.
There seems to be a lot of complexity in arranging windows. Basically, at least for now, I just want to be able to see a list of all recent interactions and view them. Review collected by and hosted on G2.com.
