Incredible program... Provides insights into every aspect of user behavior. Great UI so it's easy for non-technical people (designers, product managers) to use. Review collected by and hosted on G2.com.
I can't think of any shortcomings of FullStory. Review collected by and hosted on G2.com.
Video Reviews
Fullsotry help us see the interact of customers in our e-commerce
An Excellent Customer Analytics Tool
Great step up for user recording analysis
783 out of 784 Total Reviews for Fullstory
Overall Review Sentiment for Fullstory
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Fullstory is super easy to use, it offers real time data which is super beneficial for the industry I work in, and the fact that we can see where users get stuck via recordings in real time as well. Review collected by and hosted on G2.com.
the lack of chart differences available to users, and that we can't rename data within a particular event happening. At the moment, backdated abbreviated datapoints are only understandable for my manager and I only. Review collected by and hosted on G2.com.
Not only do you get full video playback of what users do with all the searching and filtering tools you would want, but you also get a full suite of query tools to roll up that qual data into quantitative dashboards to see system health at a glance. It's become a core part of our business, and certainly our design and product function, mainly because of how easy it is to use (no easy feat given its complexity); getting the team to adopt it has been a cinch.
What's most impressive though is how fast it is while being so powerful. editing queries is easy because you can see results update in real time as you zero in on what you're looking for. Review collected by and hosted on G2.com.
Not a lot honestly. If pressed, I would say that as we get into the more advanced functionality, fullstory does ask you to put in the work to configure it. while it has a lot of tools to make this clear, giving fullstory an understanding of your site map and relevant company specific metadata is key. Review collected by and hosted on G2.com.
Pretty sophisticated product with session replay, funnels, heatmaps, etc. Review collected by and hosted on G2.com.
Deceptive and punitive pricing and billing structures.
- FS has a clause burried in their terms saying that they require 60 day notice ahead of a renewal to cancel an auto-renewal. This is not publicized anywhere, nor something they gave notice for. When we wanted to cancel auto-renewal they blandly refused our request, and just pointed to this obscure term.
- Also they are now prohibitively expensive with extremely high minimums especially for small startup teams. Review collected by and hosted on G2.com.
Their customer service is fantastic - the team we work with is responsive, thorough, organized and a pleasure to work with. Rather than nickel and diming us for every minute of service hours spent, they are actually flexible and work with us like partners, understanding that project volume ebbs and flows in our business. They are also very welcoming about product feedback, and actually add my feedback to the roadmap so we're constantly seeing improvements on things we directly suggested! Review collected by and hosted on G2.com.
Not much to "dislike" but always room for improvement in any tool. I've provided some feedback on ways to improve minor features, but overall, they have the larger features that any organization would need. Review collected by and hosted on G2.com.
Gives great, granular insights on user behaviour on your website. They have good training modules for introductory skills. Helpful customer support team who's happy to answer questions. Review collected by and hosted on G2.com.
A bit difficult to level up beyond the introductory level. The training modules cover the basics and they've recently started a community space, but there's not a ton on it yet. More advanced trainings would be appreciated to make sure we know how to get the most out of the tool. Review collected by and hosted on G2.com.
This tool is super helpful to be able to troubleshoot complex issues and get a better understanding of many technical issues. I think that Fullstory is easy to use and implement on any customer support team and it is a must to have. Review collected by and hosted on G2.com.
I really don't have a dislike at the moment. Review collected by and hosted on G2.com.
Please note this is an incentivized review, probably because I answered a question within FullStory asking 1-10 would I recommend, and I said 10 and meant it! So they sent me a link to g2. I know there are other similar products out there, and I'm a bit lost with their windows and screens, but the basic functionality that I've been using so far to monitor the launch of a new event registration system is just totally invaluable. It's like running a complete user study and so far for free. We are made significant improvements to the system that we wouldn't have thought of otherwise as we watch people struggling with our own stupid designs. Do the world a favor and use FullStory! Review collected by and hosted on G2.com.
There seems to be a lot of complexity in arranging windows. Basically, at least for now, I just want to be able to see a list of all recent interactions and view them. Review collected by and hosted on G2.com.
The support staff is very knowledge and quick to respond. We have had no problems in getting help or making use of their services. Review collected by and hosted on G2.com.
The path of creating useful metrics is a little confusing so that if you're not sure what you're looking for at first, it's hard to tell if you're pulling in the right metrics. Review collected by and hosted on G2.com.
FullStory offers such a unique way to interpret user engagement and interaction data to understand your end-users better. Using metrics like rage clicks and dead clicks, we can uncover where our product is breaking down, as well as when users are becoming most frustrated. It empowers us to make more informed decisions about the direction of our product, and helps us with debugging issues when they arise. Review collected by and hosted on G2.com.
While the FullStory CSS selectors are pretty extensive, I wish I had a bit more control over which elements are or are not selected. While part of this issue can be resolved within our app's source code, it would be more helpful to be able to use advanced selectors that are currently unsupported. Review collected by and hosted on G2.com.
