Front Reviews & Product Details

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-glass view of the customer boosts agent productivity by eliminating app switching and ensures responses are fast, accurate, and personalized. Unlike other customer service AI that takes a mistakes-first approach, Front AI starts smart and keeps getting smarter. We learn from every customer conversations in real time and help you scale safely from day one. Front's also easier to use and configure than legacy help desks, giving you unmatched control over your customer experience without relying on third-party consultants or IT resources. Trusted by more than 9,000 businesses including ClickUp, Uber Freight, and Reed & Mackay, Front serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Product Website

Seller

Front App

Discussions

Front Community

Languages Supported

English

Overview by

Anna Sims

Pricing

Pricing provided by Front.

Starter

$25.00

1 user/month

View More Pricing Information

Front Integrations

(36)

Verified by Front

Front AI Agent Performance

Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities.

Overall

-17 below category avg

Pros

Cons

59% Response Accuracy

70 Safety Score

View AI Agent Performance Report

Front Media

Product Demo: How to use Front to deliver premium CX with speed

Official Downloads

(2)

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What is Front?

AI Experience Impact Score (AXIS) for evaluating AI-based customer support interactions

Interactive Demo

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Verified User in Telecommunications

Small-Business (50 or fewer emp.)

8/21/2023

"Best upgrade from outlook"

4.5/5

What do you like best about Front?

The integrated AI feature is VERY helpful. It could use some customizing/adaption to the user language, but overall it does what its meant to do. Review collected by and hosted on G2.com.

What do you dislike about Front?

A lot of improvements were done in 2025 that helped cover most of the pain points (there wasnt much that I could notice anyway). I now prefer Front over all other options Review collected by and hosted on G2.com.

Response from Otto B of Front

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I use tags for so many things, as well as internal comments. Super helpful in collaborating with the team! I will certainly pass your feedback on to our Pricing team as well.

Magdalene M.

Customer experience Manager

Human Resources

Small-Business (50 or fewer emp.)

2/20/2023

"Amazing and Efficient"

5/5

What do you like best about Front?

AI tools and summary options are a strong addition. The new interface looks great, and the analytics options are useful and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Front?

No further improvements are needed at this time. I enjoy using the application across both mobile and desktop platforms, and the experience has been smooth and effective on both. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hey Magdalene

Thank you for taking the time to leave a review

I am glad to hear the AI features and summary options have been a strong addition for you, and that the new interface and analytics are easy to use and navigate. It is also great to hear Front has been helping you manage email more effectively and prioritize your work across both mobile and desktop.

Thank you again for sharing your experience :)

Charly A.

Manager chez Tiime

Mid-Market (51-1000 emp.)

12/18/2024

"very good tools for ticketing"

4/5

What do you like best about Front?

snooze emails, analyze data, manage email templates Review collected by and hosted on G2.com.

What do you dislike about Front?

Searching for emails or discussions is too complicated and works poorly. Direct discussions with colleagues are complicated, we constantly have to create new ones, there should be a system like Slack/Messenger. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hello Charly, thank you very much for your feedback and comments! We appreciate them as they help us develop our tools for our users! If you need help with message templates, our support team at support@frontapp.com will be happy to assist you!

Melissa F.

1/7/2026

"Streamlined Communication with Stellar Visibility"

5/5

What do you like best about Front?

I like the snooze and archive functions a lot, and they help me manage my time better. I also find them satisfying to click. I like how easy the interface is to use, and I appreciate how much visibility I have, which helps reduce errors. My productivity has increased, and I feel much more organized with Front. I like Front and would definitely recommend it, giving it a 10 out of 10. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes I get errors when launching the application. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you so much for sharing this thoughtful review and for recommending Front. We’re really glad to hear that snooze, archive, and the interface are helping you stay organized and productive. We’re sorry for the errors you’ve encountered when launching the app, and if you continue to encounter these issues, please feel free to reach out to our Support team to assist with this.

Ignacio B.

Customer Service Agent

Mid-Market (51-1000 emp.)

4/9/2026

"Easy to Use, Intuitive, and Well Organized"

4/5

What do you like best about Front?

It is very easy to use, intuitive and organized. Review collected by and hosted on G2.com.

What do you dislike about Front?

The AI sometimes messes up the translations or fails too often. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thanks for the review! We’re glad Front is making it easy to stay organized and distribute a high volume of customer emails across your team. We also appreciate the feedback on AI translations, and we’re continuing to improve reliability and accuracy there.

Verified User in Commercial Real Estate

Mid-Market (51-1000 emp.)

3/17/2026

"Shared Mailboxes, Team Collaboration, and Automations Made Easy"

4.5/5

What do you like best about Front?

Being able to use shared mailboxes, collaborate with teammates and setup automations. Their support team is also extremely helpful and responsive when we need help. Review collected by and hosted on G2.com.

What do you dislike about Front?

Technical glitches, although they don't come up often. Pricing is a bit expensive. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front app solves communication chaos by centralizing shared inboxes (email, social, SMS) into one collaborative platform, eliminating missed messages, double-handling, and internal email clutter. It benefits our teams by increasing productivity, speeding up response times, and providing transparent workflows through shared context, internal comments, and automated rules. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for your thoughtful feedback! We’re glad to hear that shared inboxes, collaboration features, and automations are helping your team stay organized and reduce communication chaos. It’s especially great to know our support team has been helpful when you’ve needed assistance.

We also appreciate your honesty around the dislikes. Your feedback is important as we continue to improve performance and ensure Front delivers strong value for teams of all sizes.

Thanks again for taking the time to share your experience, we’re happy Front is helping your team work more efficiently and transparently!

Pariise-Jade D.

Senior Associate - EMEA Private Equity

11/5/2025

"Revolutionized Our Team Communication"

5/5

What do you like best about Front?

I appreciate Front for its seamless ability to handle all my email communications with clients, facilitating multiple updates a day on research progress. I value its collaborative capabilities, which allow my team to engage effectively without needing to be directly involved in each email thread. This aspect makes it an amazing tool compared to other email software. I love the feature that lets me tag things according to my preferences. Moreover, Front's ability to maintain relevant communication outside the direct email chain while still keeping context intact greatly enhances my collaborative efforts. The initial setup was very easy, and overall, I am quite happy with using Front. Review collected by and hosted on G2.com.

What do you dislike about Front?

I find it problematic that sometimes when I tag things, they still appear in my 'assigned to me' inbox. It would be great if there were a way to drag it to a tag without it constantly reappearing in my 'assigned to me' inbox upon the arrival of new messages. This makes managing emails cumbersome. Additionally, I would really like to have AI features integrated to help automatically respond to emails, and more seamless integration with Google translation tools would be very helpful. I also feel that the process of how it connects with teams for scheduling calls could be a lot more streamlined. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for taking the time to share such thoughtful feedback! We’re thrilled to hear that Front makes it easier for you to manage client communications, collaborate effectively with your team, and stay organized with tagging and contextual discussions. It’s great to know the setup was simple and that Front has become such a valuable part of your daily workflow.

We appreciate your insights on tagging behavior, AI automation, translation tools, and scheduling improvements. Feedback like this helps us identify where we can make Front even more seamless and efficient for our users.

Thanks again for your review and for being part of the Front community!

Alec L.

Small-Business (50 or fewer emp.)

3/13/2026

"Centralized Communication, Easy Transition"

5/5

What do you like best about Front?

I love Front because you can chat with internal teammates, and it feels like a combination of Outlook and Slack all in one platform. It does a really good job of keeping all my thoughts centralized and not having to lose train of thought as I switch between applications. Review collected by and hosted on G2.com.

What do you dislike about Front?

The drafts could be improved a little bit. I always lose my draft window. But that's about it. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for sharing your experience! We’re glad to hear that Front helps keep your communication and collaboration in one place, making it easier to stay focused without constantly switching between tools. It’s great to know the combination of messaging and email features is helping streamline your workflow.

We also appreciate your feedback about drafts. Suggestions like this help us continue improving the experience.

Thanks again for taking the time to leave a review we’re happy Front is helping you stay organized and connected!

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

5/25/2022

"Front helped my team"

5/5

What do you like best about Front?

I cannot pinpoint anything specific, except to say that Front is continuously improving our day to day. Review collected by and hosted on G2.com.

What do you dislike about Front?

We still have issues managing emails that come in on the same conversation that sometimes get missed. There is likely a solution to this but I have not found it yet. Review collected by and hosted on G2.com.

Cris B.

Technical Account Manager

Enterprise (> 1000 emp.)

3/16/2026

"Simple, Easy-to-Navigate Experience"

5/5

What do you like best about Front?

Using Front is straightforward, and the interface is simple to navigate. Review collected by and hosted on G2.com.

What do you dislike about Front?

The notification that someone has lost access is tiresome and gets annoying after a while. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for taking the time to share your feedback, Chris! We’re glad to hear that you find Front straightforward to use and that the interface is easy to navigate. It’s also great to know that Front is helping give you clearer visibility into your customers’ renewal quotes.

We appreciate you calling out the notification about teammates losing access as well. Feedback like this is really helpful for our team as we continue to refine the product and improve the overall experience.

Thanks again for sharing your thoughts!