Video Reviews
Streamline your Customer Support
2,251 Front Reviews
Overall Review Sentiment for Front
Log in to view review sentiment.
Ease of communication between users/inboxes. Document sharing features within messages. Reliability of service. Involved customer support. Review collected by and hosted on G2.com.
The search function could be improved. "Unsucribe on assignment," should be a default setting. Review collected by and hosted on G2.com.
It's such an easy product to use. While there were a couple of hiccups in the learning curve, once you learn those, the product is great; overall, it's been a seamless transition. I even contacted customer support once and heard back within minutes - amazing turnaround time! Review collected by and hosted on G2.com.
Honestly, I can't think of anything right now. The one issue I did have was relating to how the time was displayed but that was such a simple fix as there are different options! Review collected by and hosted on G2.com.
Ownership and accountability for requests incoming to a team inbox. Also the personalisation of the experience so it doesn't feel like a ticketing system for the customer on the other end. Review collected by and hosted on G2.com.
I wish it was easier to file things under a folder, the default option of archiving is a little tricky as it feels like everything goes to the abyss - but the tagging system helps with that. Review collected by and hosted on G2.com.
Perfect for working with a team, where we have different clients that we need different inboxes for. So easy to share emails with other members of the team. Really user-friendly, modular design. Review collected by and hosted on G2.com.
You can't have multiples draft replies on the same email chain! And if you accidentally click reply when you already have a draft, it wipes out all the previous recipients, and there's no way to undo this change. It would also be nice to have a way to customise each inbox a bit more too. Review collected by and hosted on G2.com.
It's a decent way of managing support queries, both email and chat. Review collected by and hosted on G2.com.
They changed how they handled some webhooks without announcing users using them. This update was also not included in the docs, so the integration broke and could be fixed only by contacting their support and then changing our own scripts.
It's also weird that each time an admin adds a new teammate, each other teammate needs to also add them to their assigned conversation list. We expect the admin's addition to be reflected automatically for everyone in the team. Review collected by and hosted on G2.com.
This was my first introduction to this software, and I was amazed. I am not tech-savvy, but this was easy to learn. Review collected by and hosted on G2.com.
I have not come across anything as of yet. Review collected by and hosted on G2.com.
The collaboration aspect - this is especially helpful when training new hires. Client communication is such a huge part of our day-to-day, it is so so helpful to be able to have new hires share email drafts with me/other leaders on our team and giving them a seal of approval before sending. Review collected by and hosted on G2.com.
Sometimes the team inboxes and assigning / moving them between them can get a little funky & confusing. But nothing too crazy! Review collected by and hosted on G2.com.
