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Front Reviews & Product Details - Page 48

Front Overview

What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.


Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,513 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.


Anna S.
AS
Overview Provided by:

Recent Front Reviews

CS
Cindy s.Small-Business (50 or fewer emp.)
4.5 out of 5
"It makes work very efficient"
I love the snoozing option as well as the copying of the email link to connect 2 emails that do not need to be intertwined with each other.
Steve O.
SO
Steve O.Mid-Market (51-1000 emp.)
5.0 out of 5
"Mails On The Go!"
Front really can make the work easy. The transparency of whoever is currently working or replying to a certain client is also visible and it can ea...
Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"A life changing application for any business!"
Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst ...
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This seller hasn't added their security information yet. Let them know that you'd like them to add it.
5 people requested security information

Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video

Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

2,251 Front Reviews

4.7 out of 5
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2,251 Front Reviews
4.7 out of 5
2,251 Front Reviews
4.7 out of 5

Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Enrico R.
ER
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I like the overview and the fast subscription/Assignment of mails Review collected by and hosted on G2.com.

What do you dislike about Front?

I just came back from holiday and had 140 mails in my inbox as Front does not distinguish if there is someone ooo or not Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

If it worked fine it would solve the backlock of mails after holiday Review collected by and hosted on G2.com.

Response from Otto B of Front

Hi Enrico! Thank you for taking the time to leave us a review. We're glad to hear that you're enjoying our product! We'd love to help with solutions when you're out of the office. Please get in touch with us at support@frontapp.com so we can work together on this!

Verified User in Transportation/Trucking/Railroad
AT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic Review from User Profile
Incentivized Review
What do you like best about Front?

I like that the interface is very user-friendly and easy to navigate. I specifically appreciate the message template feature, the send later feature, and the comment feature. Review collected by and hosted on G2.com.

What do you dislike about Front?

Truthfully I am struggling to find a downside seeing that it accomplishes all that I require it for, except I'd like to be able to customize the number of hours in the drop-down menu for the send later feature Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front allows me to be able to communicate with my colleagues as well as our clients and external laisons, all on the same email thread so that we can all have necessary information without having to send multiple emails. Review collected by and hosted on G2.com.

AA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Being able to assign emails amongst the team without marking the email as having been read is wicked. I enjoy the chat section at the bottom, and GIFs are on fire. Review collected by and hosted on G2.com.

What do you dislike about Front?

Can be quite frustrating having a maximum image attachment size without an option to scale all images to Small or Medium (as outlook), reducing size so they can be sent together (we genearlly have to save for web in photoshop first and then reattach) Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We would previosuly have emails that had been marked as read and would have to slide through the inbox throughout the day to ensure no messages were going unanswered. Having personally dedciated inboxes that we are able to assign mail to without marking the original as read is an absolule touch. Review collected by and hosted on G2.com.

Maria Gabriela R.
MR
A
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Front?

I love the possibility of having an empty inbox at the end of the day and the feeling of success when that happens. Review collected by and hosted on G2.com.

What do you dislike about Front?

The Google calendar integration allows my peers to access the details of my scheduled meetings and focus times. And also, sometimes it's not that comfortable to switch when using two different email accounts. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It's helping my team and me in two ways:

1. Personally speaking, it gives me more visibility into what I need to work on.

2. From a team perspective, it allows us to share insights on each case, provide visibility, help each other, and also solve tickets while using the same tool for personal emails. Review collected by and hosted on G2.com.

Verified User in Alternative Medicine
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

It is really easy to be used, it is really make my work smooth. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing, because every thing I would need is available in Front Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Teh problem was to many pages to open, but now every thing is in one page. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you for the review! We're glad to hear you find it easy to use :-)

Verified User in Veterinary
UV
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Being able to tag colleagues and work collaboratively. Review collected by and hosted on G2.com.

What do you dislike about Front?

I wish I could manually order

My inbox if I wanted. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Links remote teams very well Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you so much for taking the time to submit this feedback, we really appreciate your responses!! Manually reordering your inbox is something that our Product Team has received as a feature request, so it's possible it may be implemented in the future!

Timberli P.
TP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The ability to stay connected while remote as well as tag anyone in conversations as well as emails. Review collected by and hosted on G2.com.

What do you dislike about Front?

Things can get lost easily with so many discussions etc Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Has good transperancy and keeps all data if you need to find something that has been archived or deleted Review collected by and hosted on G2.com.

Response from Michael Hughes of Front

Hi Timberli. As a fellow remote, I couldn't agree more. Our team would love to hear more about how managing many discussions is working for you. Feel more than welcome to connect with our support team. If you have specific ideas about product updates that would help you and would like to share them with us, we have an Ideas Portal where you can do that. We'd love to hear about them!

See how Front improved
Verified User in Construction
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Ease of use.and Customer Support and how it helps us conduct business.. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing I can think of at this time as I have had no issues . Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It lets us know when a customer is having problems and lets us adress them in a timley manner. Review collected by and hosted on G2.com.

Response from Otto B of Front

Hi there! Thanks so much for your feedback, we really appreciate it!

Verified User in Logistics and Supply Chain
AL
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love the interface and inter-team communications. Sharing quick auto zoom links, how easy it is to organize my inbox, the emojis, and get things done. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sharing signatures, accounts, and contacts system feel like there needs to be an easier way to share contacts lists amongst teams and to send emails, l would like to see an overall upgrade in customer satisfaction and more features in the sequencing section. Also, you should add your own notes section for the customer and not have to be forced to use a third-party program. it would be great to use it outside of discussions and be able to brainstorm internally. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Customer Response time, internal efficiency, uniformity, organization, real-time team collaboration, and communication. This has given us detailed information on response times and what customers are contacting us the most and greatly has improved the team workflow. Review collected by and hosted on G2.com.

SS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

Front make it really useful to keep frack of my day and what can be expected.

As we get items its easy to keep track of what is left to do and how my time can be better organized. Review collected by and hosted on G2.com.

What do you dislike about Front?

It can sometimes be slow at recieveing inquireries. and sometimes it can be difficult to find something that was archived. the formatting could be a bit more user friendly in selecting what they can do with the format. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front Solves the way that i am able to structure my day and make it be efficient for myself. It also helps stay on top of important orders as you are able to create rules for certain shipments to ensure quality work. Review collected by and hosted on G2.com.