Front Reviews & Product Details - Page 45

How easy it is to collaborate with everyone in our organization. The missing piece we needed was the ability to tag or leave comments within an email thread. It has allowed us to ensure things aren't missed and that emails get taken care of as needed. The rules, message templates, and other integrations are the icing on the cake. Review collected by and hosted on G2.com.

There honestly is not a lot that I dislike about Front. If I had to pick one thing, you might lose a minor feature that you liked now and then when they are trying new things. For example, the middle column that shows all the emails used to have a trash icon on the right side of it that was removed. It's not anything that negatively impacts us, but it was a handy little feature while it lasted. Review collected by and hosted on G2.com.

It is extremly collaborative, easy to use, visually pleasing, perfect for personal notes and compartmentalizing Review collected by and hosted on G2.com.

I have not noticed anything so far- other than maybe how the back and forth email threads group together. Review collected by and hosted on G2.com.

Easy to use and set up, tags help me keep everything organized and the internal messaging feature allows me to collaborate with colleges without having to add extra clutter to my email box. Review collected by and hosted on G2.com.

Honestly, I don't have anything that I dislike. This is a great product. Review collected by and hosted on G2.com.

I like it cause you can know if the person you emailed already saw your email so basically it is a good help for me cause i can make follow ups for a faster transaction Review collected by and hosted on G2.com.

i dont dislike anything about front everything is helpful and reliable Review collected by and hosted on G2.com.

Front is extremely useful to me for work. I use it on the go from my phone, as well as mainly on my laptop. It allows me the opportunity to link all of my emails in one safe space, as well as organize my appointments and meetings. Review collected by and hosted on G2.com.

I would like it to be a bit more user-friendly for mobile! While I do use it often I much prefer the desktop version, Which includes easier use of the calendar feature. Review collected by and hosted on G2.com.

What I like best is the easy way to tag, archive and snooze emails.

Front has definitely made my day to day work life easier.

Also working with Templates and snipets helps a lot, as well as the function to send mails later Review collected by and hosted on G2.com.

In comparison to Gmail I had more issues with setting my out of office replies, it was less intuitive, but nontheless I got great support from the team to figure it out. Review collected by and hosted on G2.com.

I really like the ability to snooze emails when I am collaborating on a topic with my team. When snoozing emails, they will pop back up at the top of your inbox given the specified time you set to remind you that the email needs a response. Review collected by and hosted on G2.com.

I don't always like that messages and the date/time they were received switch back to hours/days. I wish there was a way to default the dates in Front. Review collected by and hosted on G2.com.

--Interface for daily use is really great

--It's very easy to set up your accounts (easier with Google than O365, but that's because of Office)

--Integration with Twilio works REALLY well

--Rules and SLAs are simple to understand

--It's pretty simple to master, quickly.

--Customer Support from FRONT's team is dynamite

--Complicated question support should be industry standard, their team really knows how to work the product.

--Native desktop and web apps work the same way, which is very different from many products like it. BIG ++ Review collected by and hosted on G2.com.

--The rules are somewhat limited and have some strange limits

--The calendar feature is not useful

--Wants you to set up your personal email, which isn't a great feature and is annoying if this is a work-only use case

--Wish the "chat" integration were a bit better

--Zapier integration works fine, but some of the end points are a little strange and unhelpful

--Settings menu is a bit confusing and sometimes can be hard to locate the thing you need.

--Can be VERY expensive as you increase your team. Review collected by and hosted on G2.com.

We tried shared Outlook inboxes but soon got bogged down with "I got this one" emails to the group, making it confusing as to who was working which email. Front allows our inside sales team to achieve inbox zero every day and ensures we don't miss any emails. We have rules that alert the team if an email or voicemail has sat too long and needs attention. We are slowly experimenting more with tags and processes to make archived emails a valuable resource. Currently, we only use Front with the inside sales team, but we will also include our technical support department so they can use shared inboxes as well.

Being able to have the email address be any one of the shared inbox email addresses on outgoing emails helps to anonymize the reply and helps keep the workload balanced. Before, customers would gravitate towards the last rep to help them and email that rep directly, which created imbalances in the workload and service issues when someone took a long lunch or was out for an appointment. Review collected by and hosted on G2.com.

Front doesn't handle .eml extensions well. None of our users received invitation emails. Not a big deal, but I had to email Front every time I added a new user. Review collected by and hosted on G2.com.

The standout feature in Front is its intelligent comment function, which I find myself using extensively. This eliminates the need for endless email exchanges with colleagues. The assign function is valuable in reducing unnecessary emails while the tag and archive functions greatly contribute to an organized workflow. Review collected by and hosted on G2.com.

Occasionally, I encounter difficulties with the calendar function, but apart from that, I have not identified any significant drawbacks. Review collected by and hosted on G2.com.