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2,251 Front Reviews
Overall Review Sentiment for Front
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You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools. Review collected by and hosted on G2.com.
If you can please add more integrations that would be great Review collected by and hosted on G2.com.
The ability to tag teammates in comments within an email thread helps us get things done so much faster. It's easy to get on the same page and move things forward.
The "Assigned to me", "Shared with me", and personal inboxes are also helpful for staying organized and prioritizing.
Bottom line: Font helps our team to be more collaborative, efficient, and organized. Review collected by and hosted on G2.com.
I haven't done a deep dive into all of the tools, so I'm speaking from the most basic use of Front, but I have no significant complaints. Sometimes it's not easy to find archived emails--the search function isn't the most helpful Review collected by and hosted on G2.com.
Commenting under emails, sharing, assiging functionality .
Automations like canned responses
user friendly Review collected by and hosted on G2.com.
bit clunky setting email rules, can't set a rule to delete emails just to file them Review collected by and hosted on G2.com.
Front makes it SO easy to share emails with my team and be aware of issues as they come up without having to be on the thread. Review collected by and hosted on G2.com.
It's a tad pricey for the higher tiers with more functionality Review collected by and hosted on G2.com.
That is allows you to attached pre composed text messages; saves lots of time when having to cancel clients last minute Review collected by and hosted on G2.com.
I don't always recieve inbound messages in a timely manner Review collected by and hosted on G2.com.
The change in mindset to shared communication and the goal to archive or snooze conversations. Review collected by and hosted on G2.com.
The calendar functionality is an afterthought, so that's a bit difficult to navigate. Review collected by and hosted on G2.com.
Using Front saves my team significant hours (daily) by efficiently distributing e-mails to team members. @mentions is a team favorite, the user interface is intuitive and creating rules is simple, especially using the built-in templates. Review collected by and hosted on G2.com.
It's not a strong dislike, but I'd like to have a tag for @mentions, so it's all in one place for me to look at. I'd also like to see @mention time stamps when using the mobile app. Review collected by and hosted on G2.com.
very clear and well managed style and the chat function to communicate with colleagues within the mail history is super useful, especially to write and discuss drafts. I also like the interaction with other platforms for instant access to our user's profiles and the snooze function Review collected by and hosted on G2.com.
nothing in particular, maybe the management of mail templates coud be a bit easier to work with and organise Review collected by and hosted on G2.com.
Front integrates well with Active Campaign.
Easy to tag other people to review emails before sending a response.
Easy to tell when the email was opened and reviewed.
Easy to add APPs like Calendly, Google Calendar, Contacts,ClickUp, etc. Review collected by and hosted on G2.com.
I haven't mastered Zapier yet, as others in my organization have. Some of the integrations require Zapier.
Sometimes I archive emails when I just meant them to be sent. However, they are not lost and are easy to retrieve. Review collected by and hosted on G2.com.
The ability to collaborate with colleagues and resolve customer queries in a neat manber behind the scenes. The snooze function is also very helpful in scheduling chaser emails to clients who have yet to review. Review collected by and hosted on G2.com.
The lack of option to implement two factor authentication when using the sign in with Google function. A Passkey option could also be implemented soon now that Google have started to implement Passkeys in personal accounts. Review collected by and hosted on G2.com.
