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Overall Review Sentiment for Front
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The collaboration tools, being able to share drafts and email threads and tag co-workers in there. Review collected by and hosted on G2.com.
Constant disconnections with Gmail and the calendar is not accurate it normally presents different times as the ones they should have. Review collected by and hosted on G2.com.
I love the ability to collaborate with other depts. For example, I tag my manager to review messaging, I tag in legal, solutions engineers, support and more. You cannot do anything similar on gmail or outlook or anything else that I have used. You can chat internally on top of emails! amazing. Review collected by and hosted on G2.com.
I am not trying to be dramatic when I say nothing, but I guess if i had to choose something it would be that there were more integrations at the corporate level. Like my company can set up something with salesforce that is robust. Or outreach as well. Review collected by and hosted on G2.com.
- The multiple calendar scheduling options are Fantastic! I LOVE having multiple saved/preset customized links with specific availability windows and meeting gap rules; I use my links 5 out of 5 working days a week!
- Ability to add a comment & tag to provide visibility into a thread to another colleague with access to Front
- I am a fan of the dark mode - apparently, it's better for the longevity of my eyes/attention span, and I am here for that! Review collected by and hosted on G2.com.
- Not sure of the cost structure on the backend, as I am simply an end user, but I wish some of my internal partners had the tool also so I could collaborate in a thread a little more with them
- With the calendar scheduling link feature, I wish you could limit how many instances a customer could use. I.e., only able to book one meeting in a span of XYZ # of days Review collected by and hosted on G2.com.
The possibilities to organize your mails with all the rules and the kind support of the implementation manager at Front Review collected by and hosted on G2.com.
That some things like the reading window cannot be changed (from top to bottom or vica versa) and some email threads start from the button while when extending mails, some have to be read from the top to read in the right sequence. Review collected by and hosted on G2.com.
Front does exactly what it sets out to help you with, it allows my team to retain a personable approach with our clients, avoiding a faceless ticketing platform experience for them which would've been the case if we opted for a platform like Zendesk for example.
Front is easy and intuitive to use, it makes assigning emails within the team incredibly efficient and creates a good sense of visibility for us all.
The analytics feature within Front is also a huge plus and really allows us to delve deeper into the workload we're dealing with each month and helps us identify patterns with particular clients or areas for improvement. Review collected by and hosted on G2.com.
This is hard as so far our experience with Front has been extremely positive.
I wouldn't class this as a dislike but it would be great if in the future, the analytics can become more tailored to exactly what I want to track.
So more flexibility with the analytics capabilities would be amazing. Review collected by and hosted on G2.com.
It's easy to use, and nicely layed out. I found the settings straightforward and intuitive.
The collaboration elements such as chat and shared email draft are very nice. It was easy and important to setup SLAs, and tagging.
Syncing contacts and accounts from Hubspot was very useful to us, and setting up mapping/tagging rules around this was straightforward as well. Review collected by and hosted on G2.com.
Honestly it's near perfect. The only thing that annoys me is when contacts / accounts fail to sync from Hubspot we get an error email.
We have no intention to tidy up the hundreds of 'broken' contacts / accounts, so ideally I'd like to turn off those sync error messages, unless the entire thing failed. Review collected by and hosted on G2.com.
As a marketing agency that monitors the inboxes of our clients, Front's value truly can't be calculated.
Being able to seamlessly switch from one account to another saves 2-3 hours EVERY single day.
Between that and the Discussion feature, Front is where we do the bulk of our work. Review collected by and hosted on G2.com.
Filters don't always work. I do wish that Front would follow rules set up in O365 as well.
I do also wish that the Trello integration allowed to view the board within Front - or that Front came up with their own bulletin board, stickie pad or whatever that was a third option. Email, Discussion, Bulletin Board.
To have that board view within Front would be out of this world amazing. Review collected by and hosted on G2.com.
Front makes collaboration simple. Wether it's ghost-writing an email to come from someone else, communicating with your team on next moves, or giving extra context for a colleague on an account you are handing off, Front has your back. Add in the ability to combine calendars to create a scheduling link for customers, easy to use interface, and the perfect snooze and remind functions, Front is my ideal work tool. Review collected by and hosted on G2.com.
I'm reaching for cons here, but it would be nice to see 'suggested new time' for a meeting from Google when someone uses that option. Then I would never have to go into gmail ever again. Review collected by and hosted on G2.com.
