Front Reviews & Product Details - Page 42

The only thing nice about this software is having internal comment threads that employees can see on an email chain with customers and/or vendors. Review collected by and hosted on G2.com.

EVERYTHING! This system is not built for logistics companies. If you want to sacrifice revenue because emails get lost or accidentally send the wrong carrier a rate confirmation because all bids get lumped into a single email chain, be my guest. There is also a lag time between outgoing and incoming emails (roughly 2-5 minutes). For one of our customers, we have 2 minutes to get a quote sent or the load is already gone. We haven't won a single load with that customer since implementing Front. After multiple denials from our operations manager, who was not interested in this product, their sales rep decided to reach out to our sales rep and he pushed it through to the owners. Front also does not have a customer service phone line (RED FLAG!!). Everything is done by email, which can hinder operations if something is faulty and needs to be resolved ASAP. If you are a logistics company, DO NOT USE THIS SOFTWARE!!!!! This software may apply to slower industries, but a fast-paced industry like logistics will only hinder your ability to quote customers in a timely manner and makes it difficult to track down old threads when issues arise. They will not give us a pro-rated refund (RED FLAG #2!!). This tells me they don't care about their customers and want your money. Our VP made a terrible mistake of pushing this through even after a 2-week trial where every employee who this system affects (operations) said they hated it and were missing stuff because of it. Ultimately, this falls on upper management for signing a contract when everyone told them not to do it, but the fact that Front won't reimburse us for the unused time is a sham. Avoid this company at all costs. There are much better resources to increase production effectively within the logistics sector and Front does the opposite. Review collected by and hosted on G2.com.

Front organized out entire organizations' text messages in one spot. The different department can chime in and assure that no messages are missed. We can tag ourselves and be automatically alerted of a text. No worries if we're not in the office, it's also visible to others to assure no one falls through the cracks. It's also useful to be able to schedule texts for the future so I don't have to set reminders to retext someone. I can do the text while that client and their information is front of mind. Review collected by and hosted on G2.com.

There is not really anything so far to dislike. Review collected by and hosted on G2.com.

I love that Front makes it easy to receive feedback and collaborate with teammates Review collected by and hosted on G2.com.

The way emails are routed and flagged is not always clear and our preferences are not always possible. Review collected by and hosted on G2.com.

I really enjoy Front as you can easily track your emails, place comments, and tag/add your co-workers for visibility. I can't imagine working without it! The tagging & commenting are the more fantastic feature for me! Review collected by and hosted on G2.com.

Sometimes they can have delays (although it's always communicated). When that happens I have to use the regular g-mail, which has nothing compared to Front. Review collected by and hosted on G2.com.

Front is great for quick communication between team members and easily answering all written inquiries across the org from one central platform. Review collected by and hosted on G2.com.

The biggest issue I've found with Front has been personal inboxes. General inboxes are great but personal don't always function as would be expected. They also aren't transparent about the rewards they offer in exchange for reviews. Review collected by and hosted on G2.com.

Being able to combine tickets and comment on each of them. It is a tool that makes daily work easy. Review collected by and hosted on G2.com.

The integration with Google Calendar, you cannot pass the meeting, only dismiss it. And in the integration with WhatsApp, having to use templates. Review collected by and hosted on G2.com.

Organizing a boatload of emails and setting important and timely reminders is easy and quick! There is a variety of options/colors/tags to get creative about getting organized! Review collected by and hosted on G2.com.

So far, I like everything about Front! ... the customer service is efficient and helpful when I need them! Review collected by and hosted on G2.com.

I love the snooze feature; it helps me chunk out the most important things I need for the day. I also love the discussion feature because it keeps things clear with communication between the team. Review collected by and hosted on G2.com.

I wish there was a way to have automatic cc's on templates. I also wish there was a way to easily share templates with teammates other than having an admin do it. Review collected by and hosted on G2.com.

I love having a hub that my team can live on together. Front has made collaboration easier than ever and we've already benefited from the ability to cowork on emails and tough clients together, especially as a fully remote team. Review collected by and hosted on G2.com.

The view can get a little cluttered, especially coming from the simple pared-down look of Gmail. The Todoist integration is also a bit tricky and we needed to download the Todoist Chrome app to make it more usable. Otherwise, all to-do lists are nested inside of the individual email vs having a long list that I can check off as I go. It's easy to forget tasks because they're out of sight, out of mind. Review collected by and hosted on G2.com.

I love that I can snooze and be reminded of what I have to do on a regular basis, it's the most amazing to-do list of all! Review collected by and hosted on G2.com.

If I use the Front app there is no grammar check or an interphase with one. Review collected by and hosted on G2.com.