Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 40

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"A life changing application for any business!"
Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst ...
Read more
TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
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2,249 Front Reviews

4.7 out of 5
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2,249 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Radhika R.
RR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

That you can put commets on the mail, And handy Review collected by and hosted on G2.com.

What do you dislike about Front?

Truely saying nothing, all are perfect :) Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

you can easily tag someone in comment without sending email Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi Radhika, thanks for leaving your review! It's awesome to hear that you're enjoying Front and its features. We appreciate you taking your time to provide your feedback!

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PB
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Emails are automatically converted to Front. Everything is in an easy-to-use/understandable layout. The app is user-friendly; you can easily connect with coworkers and share emails and folders. Review collected by and hosted on G2.com.

What do you dislike about Front?

It's difficult to see what emails exactly are being shared with certain recipients. For example, if you want to have a discussion on a thread and later CC another party, it's hard to know what previous emails are being shared with the CC'd in party. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Shared inboxes and emails for HelpDesk support greatly benefit my line of work. Assigning emails and tickets to coworkers, keeping up with emails and being able to archive everything so it's easily accessible in the future but not clogging up my inbox are very beneficial. Review collected by and hosted on G2.com.

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LN
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Front?

what i like the most about Front is its fast internal communication. I can share documents and assign teamates. Review collected by and hosted on G2.com.

What do you dislike about Front?

It is missing function that allows to attach an email to an other. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

to save and tag emails Review collected by and hosted on G2.com.

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Response from Otto B of Front
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So great to hear you're enjoying working with Front so much, Lucy. Front is a total game changer for internal communication. Sharing resources between teammates has never been easier!!! Thanks so much for sharing this review with us.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

As a CSM, I use Front everyday to send and receive my emails. Very easy to use, I particularly appreciate the "Sharing" feature to give and receive feedback from my colleague CSMs Review collected by and hosted on G2.com.

What do you dislike about Front?

Just like every new software, it can take some get used to it (I had my habits with gmail) Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is helping me manage my emails easily and improve collaboration within the team Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi there, thank you for your review! Hearing what your team finds useful in Front is awesome to hear. Additionally, we understand there is a learning curve that users may encounter when setting up Front, so please feel free to check out our Front Academy feature, which is useful for new users setting up and existing users who would like a Front refresher: https://academy.front.com/app

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Verified User in Entertainment
UE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The ease of managing operations and communication with the team Review collected by and hosted on G2.com.

What do you dislike about Front?

nothing, everything is fantastic and let you work easy Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The amount of mail are all redirected and can be allocated effectively Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you for the positive feedback! Just what we're going for; making communication and managing operations easier!

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Jeremy S.
JS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Front is an excellent platform to simplify day-to-day comms. Messages and emails use a simple tagging system to direct them to the correct colleague, and SLAs can be set so tasks don't get forgotten. Separate inboxes are easy to create for specific projects, so a good separation of tasks is achievable. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes it can be complicated to integrate external apps into Front but can be done with a little perseverance. There are guides in app but can be time consuming. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Tasks can be handed around to relevant team members with simple @ tagging, which streamlines processes, reducing dead time within those processes and making things generally more efficient. Review collected by and hosted on G2.com.

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Helpful?
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Kelvin A.
KA
Client Services Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

I like the comment feature most for sure! Review collected by and hosted on G2.com.

What do you dislike about Front?

I dislike how easy it is to accidentally double archive. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I can't quite put my finger on issues affecting our team that Front is actively working on. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks so much for this review, Kelvin. It's great to see you're enjoying our comment feature, we think it makes collaboration so much easier. If there's anything you ever need help with, our support team is always available for your requests.

Helpful?
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Verified User in Accounting
UA
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I have been using Front daily and it is very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Front?

As of now, I don't have anything to dislike about Front. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It easy to tag a person associated with an email. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
Editedit

Hi there, thank you for taking your time to leave a review! It's great to hear that your team has been finding Front to be useful!

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Share
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MH
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

Best feature is that you can assign emails to yourself and you can also see what emails others have assigned to them. Review collected by and hosted on G2.com.

What do you dislike about Front?

Can get a little confusing when you have your personal email attached whilst using it from a business point of view. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It helps us help out colleagues and tag eachother on specfic threads which is useful to keep on eye on progress. Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Automotive
UA
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

I love the ability to message my customers without having to make an outbound call. The ease of texting is a much better way to keep customers informed. Customers also appreciate the flexibility to reach a dedicated contact Review collected by and hosted on G2.com.

What do you dislike about Front?

I don't like that it keeps your messages in multiple locations. Also, when the system won't send your message. There is no warning the system is not working. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It's solving the need to make an outbound phone call. Most customers are working and don't have the time to stop and take a call. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thank you so much for taking the time to share your thoughts and feedback! We're glad to hear that you love using Front to communicate with your customers.

Please feel free to reach out to our support team directly if you ever have trouble sending messages in Front! We can help to investigate any issue. Additionally, if you want any tips about how to manage the various sections and views in your workspace, let us know. :)

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