Front Reviews & Product Details

Front is the modern CX platform for customer-first businesses. We offer a unified workspace for all customer conversations — even individual inboxes and internal collaboration. This single pane-of-glass view of the customer boosts agent productivity by eliminating app switching and ensures responses are fast, accurate, and personalized. Unlike other customer service AI that takes a mistakes-first approach, Front AI starts smart and keeps getting smarter. We learn from every customer conversations in real time and help you scale safely from day one. Front's also easier to use and configure than legacy help desks, giving you unmatched control over your customer experience without relying on third-party consultants or IT resources. Trusted by more than 9,000 businesses including ClickUp, Uber Freight, and Reed & Mackay, Front serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Product Website

Seller

Front App

Discussions

Front Community

Languages Supported

English

Overview by

Anna Sims

Pricing

Pricing provided by Front.

Starter

$25.00

1 user/month

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Front AI Agent Performance

Explore real-world performance insights that show how Front's agentic features compare to AI agents with similar capabilities.

Overall

-10 below category avg

Pros

Cons

63% Response Accuracy

View AI Agent Performance Report

Front Media

Product Demo: How to use Front to deliver premium CX with speed

Official Downloads

(2)

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What is Front?

AI Experience Impact Score (AXIS) for evaluating AI-based customer support interactions

Interactive Demo

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Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

5/30/2025

"Very positive experience with Front Implementation"

4.5/5

What do you like best about Front?

AI capabilities, historical trails, tasks Review collected by and hosted on G2.com.

What do you dislike about Front?

No functionality yet on internal chat. AI Tagging/Topics still on early stages and with some bugs. translating, summarising work pretty well. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Def. helping us centralize and structure communication that would otherwise be scattered across email threads, chats, and disconnected systems. In our industry, where timing, coordination, and responsiveness are critical, having a shared inbox with clear accountability and visibility has been a game-changer. It’s reduced missed messages, sped up our internal workflows, and improved how we handle high-stakes conversations with customers. For me personally, it’s meant I can trust our inboxes & subsequent analytics to reflect what’s really happening operationally, making it easier to prioritize, automate routine tasks, and scale the team without losing consistency. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hi there. Thank you so much for taking the time to share this review!

We’re happy to hear that Front has helped boost collaboration, accountability, and transparency across your teams, especially in such a fast-paced and high-stakes environment. It’s great to know that the shared inbox and communication workflows are making an impact in your day-to-day work and helping your team stay aligned and responsive.

We also appreciate your honest feedback around areas for improvement.

Thanks again for being a part of the Front community!

Jorge C.

Psichologyst

Human Resources

Small-Business (50 or fewer emp.)

8/21/2023

"So far, so good"

5/5

What do you like best about Front?

I have been using Front for the last months, no disappointment yet, tagging someone on a conversation is very helpful, I believe this app is heading on the correct direction Review collected by and hosted on G2.com.

What do you dislike about Front?

Haven´t found any issue yet. Someone explained to me how to increase the time if I want to undo a recent email. This has been very helpful. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hi Jorge, thanks for sharing your thoughts here. Nice to hear the tagging and merging help you! I see you want to also extend the undo send. That can be set up to a minute. We have more detail about how to change that in your settings here https://help.front.com/en/articles/2035

If any other questions come up, please feel more than welcome to reach out to our support@front.com. We'd be more than happy to assist further.

Cari .

Customer Service Rep

Small-Business (50 or fewer emp.)

10/23/2025

"AI Makes Email Writing Effortless, But Needs Better Zoom Options"

5/5

What do you like best about Front?

I find the AI very helpful for composing emails, allowing me to sound more professional, friendly, or empathetic. Assistance in this area is always welcome for me. You make the process so simple. I also appreciate the ability to set my out-of-office notifications well in advance, allowing me to focus on my responsibilities without further concern. Review collected by and hosted on G2.com.

What do you dislike about Front?

My eyesight isn't what it used to be, and I find myself wishing it were easier to zoom in on things. I know there's an option at the top left of the screen after pressing ALT, but I don't find it very user friendly. Another feature I would like is the ability to change the importance level of an outgoing email. I also wish we could snooze a calendar reminder. That isn't an option Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for sharing your experience! We're thrilled to hear that Front’s AI tools are helping you write more polished, professional emails and that features like advanced out-of-office scheduling make your day-to-day workflow smoother and more focused.

We also appreciate your thoughtful feedback about zoom accessibility, message importance, and snoozing calendar reminders. These are great suggestions, and we’ll share them with our product team as we continue to enhance usability and accessibility for all users.

Thanks again for taking the time to leave such a detailed review we’re glad Front helps you stay organized and in control throughout your workday!

Aman D.

Document Specialist

Enterprise (> 1000 emp.)

4/22/2022

"its a easy to use software and i am delighted to use front for my official needs"

5/5

What do you like best about Front?

Its easy to generate tickets using FRONT, when i was in Applyboard I used it a lot and it helped me in resolving the queries in record time Review collected by and hosted on G2.com.

What do you dislike about Front?

As of now Front is going on the right path. And since i was a daily user , i can say , go on Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for your review! We’re so happy to hear Front has helped you generate tickets easily and resolve queries quickly, especially as a daily user.

We also really appreciate your recommendation to others and love hearing that having all emails in one place makes replies and collaboration simpler. Thanks again for your support!

Leticia d.

12/31/2025

"Communications Hub, Easy and Adaptable"

5/5

What do you like best about Front?

I like to use Front as a unifying tool for systems, which allows me to integrate Slack, WhatsApp, email, phone, calendar, and internal system into a single interface. This makes my work more organized and communication more direct, besides saving time. The ease of having everything in one interface significantly improves organization. I also appreciate the possibility of continuing to adapt the system as needs arise. The interface is lightweight and easy to use, without complications in the basics. Review collected by and hosted on G2.com.

What do you dislike about Front?

The Front sometimes crashes with the Slack system, where it disconnects on its own. I receive messages from Slack, but occasionally it disconnects from my login and doesn't allow me to send messages through Front. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hi Leticia, thank you for the kind words. We're so glad Front is helping you stay organized and save time! If you continue to experience the issues with the Slack integration, please reach out to our support team and we'll be happy to help.

Oswaldo L.

Motion Picture Editor

Small-Business (50 or fewer emp.)

11/12/2025

"All-in-One Email Solution with Customizable, User-Friendly Interface"

5/5

What do you like best about Front?

Being able to have multiple streams of email communication in one place and being able to internally comment on emails without having to forward to other teams members. It is a very clean and easy to use platform. Coming from Apple Mail & Gmail it allowed me to customize my inbox using tags and rules the best way that works for me. Review collected by and hosted on G2.com.

What do you dislike about Front?

Although most of the macOS app has a dark mode, when accessing "settings", it defaults to the light mode and there's no way to change it.

I wish the dark mode experience was consistent throughout all pages of the app including the aforementioned "settings" page, it is so nice to look at the inbox, calendar and all other pages in dark mode. Review collected by and hosted on G2.com.

Response from Otto B of Front

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Thank you for such a thoughtful review! We’re so glad to hear that Front has helped you bring all your communication streams into one organized, customizable workspace, and that internal commenting and tagging make collaboration easy and intuitive.

We also really appreciate your feedback on dark mode, you’re absolutely right that consistency matters for comfort and accessibility. Our team is continuously working to refine the macOS experience so every page feels seamless.

Thanks again for sharing your experience we’re thrilled Front is helping you and your team communicate more efficiently!

Charlie G.

Small-Business (50 or fewer emp.)

4/8/2026

"Easy Setup and Comprehensive Insurance Support"

4.5/5

What do you like best about Front?

I find Front to be pretty easy to go through, which is great because I needed that ease for setting up E&O (Errors and Omissions) and other general liability insurances when other companies wouldn't allow me to do so. Setting it up was very easy, which is a big plus. So far, I've had no problems with it, and it's been really good. Right now, I'd rate it at a 9 or 10 because they did a good job. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing so far Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hi Charlie! Thanks so much for your feedback, and glad to hear you're enjoying Front so far!

Ulrik N.

Sales

Small-Business (50 or fewer emp.)

3/31/2022

"Great tool for smarter collaboration."

4.5/5

What do you like best about Front?

About all of it. Happy user for some time now. Review collected by and hosted on G2.com.

What do you dislike about Front?

Mentioned it a couple of times. Would be great if it could be possible that setting up vacation responder didn't also put the status of the person "Away" - making some emails go to shared inbox by itself.

Review collected by and hosted on G2.com.

Recommendations to others considering Front:

Get it - great for working together and communicating with customers Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We got the needed flexibility with shared inbox and shared chat, and the possibility to easily assign other people with internal comments etc. Review collected by and hosted on G2.com.

Caroline S.

Logistics Coordinator

Mid-Market (51-1000 emp.)

5/10/2022

"An Organizer's Dream"

5/5

What do you like best about Front?

What's not to like? There are so many useful features such as assigning individual emails out of the group box, @mentioning in comments instead of CC'ing coworkers in for a quick answer or reply, archiving, snoozing, tagging, the list goes on. Review collected by and hosted on G2.com.

What do you dislike about Front?

That not everyone uses Front so they don't know all of the wonderful features they are missing out on organizationally. Also, if you assign an email to someone else, it still shows up in your shared folder or your inbox as you are co-tagged on the message even if it is not yours. Review collected by and hosted on G2.com.

Recommendations to others considering Front:

If you work in a group setting and use a shared email address, the ability to assign emails to coworkers is a godsend compared to similar programs like Outlook. Front is a very clean and user-friendly application, and if you are an organized person, it's a very efficient tool to have at your disposal. There are many capabilities to this program and limitless applications of its uses. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Organizationally I love the snooze feature as well as archiving. It helps get emails out of your face until you are ready to work on them or helps to remind you to follow up on tasks in case you get sidetracked or something slips your mind. The archive feature is also great. Not only is it helpful that it reopens messages if someone responds so that you can keep up to date with the latest messages on an email chain, but it also removes emails if you are finished with them and gives you fun messages when your inbox is clear. This makes me feel both happy and accomplished seeing that I have a clean inbox. Review collected by and hosted on G2.com.

Response from Patrick V of Front

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Hi Caroline, thank you so much for leaving your review! It's great to hear the different ways that Front is helping teams out with their workflows and hitting their goals. Additionally, please feel free to leave any feature requests for our team here in our Ideas Portal: https://front.ideas.aha.io/ideas

Hugo V.

Assistant juridique

Small-Business (50 or fewer emp.)

12/18/2024

"Front: Simple and Effective with Useful Features"

4.5/5

What do you like best about Front?

I love using Front for emails and chat because it's very convenient. The snooze and inbox feature is particularly valuable to me, as it allows me to manage my inbox by keeping upcoming conversations at the right time after a set delay. I find that the simplicity and additional options of Front make it very attractive. The transfer to Front was quick, and the connection via API is excellent. Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing is perfect, maybe return to the old interface Review collected by and hosted on G2.com.

Response from Otto B of Front

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Hello Hugo, thank you very much for leaving your review! We are really happy to learn that you appreciate the features of Front! We are constantly improving our languages, so we hope to see more translations in the future.