Front Reviews & Product Details - Page 4

Front it super usefull, when you are working in a team. Evenwith other offices you can easily share a mail/conversation and keep your colleague up to date. I used before an other mailprogram and it was totally ease to learn the functions of Front. We use only this program. Review collected by and hosted on G2.com.

Sometimes it's hard to get some mails private. Review collected by and hosted on G2.com.

While Front does resemble your average email inbox, it's simplicity and clean user interface make it superior to Outlook or Gmail alone. While I am an organized individual already, Front has even improved my follow-up and organization of the many projects and deadlines I work with.

The teams that I support have found significant value in the tagging, response time, and analytics. It has allowed the team to balance the workload across the team members, and provide executive leadership with insights to the workload of the team, which is otherwise not quantifiable without Front.

Also, it is already improving our customer experience, by integrating our websites chat function, right into Front, improving our response times and consolidating the work for our team. Review collected by and hosted on G2.com.

The only limitation that I have run into, is the ability to forward calendar events that I am not the creator/organizer of the event. I spoke with support, they confirmed this is a current limitation, and there was already an enhancement/feature request case for this, and they gave me the link so that I could cast my vote to prioritize this enhancement. Review collected by and hosted on G2.com.

I enjoy Front's focus on customer service. They ensure that we're able to respond to our customers quickly with the best answer the first time. Review collected by and hosted on G2.com.

There are no downsides of using Front. The Front customer service teams ensure that when you make the transition over to Front that all team members are prepared and trained in how to conduct business on Front. Review collected by and hosted on G2.com.

What I love about this incredible tool is how it helps keep everything organized. It really enhances communication within the team, especially with the internal comment feature on each email. Plus, you can easily see who's working on or reading a specific email, making it simple to assign tasks appropriately. Review collected by and hosted on G2.com.

Sometimes, when you receive emails from people who aren't using your main platform, like Gmail users, it can create a separate email thread or even send those emails to spam. This can cause you to miss important messages if you're not paying close attention. Review collected by and hosted on G2.com.

What's best about front is to know exactly what emails each user has to be involved with, but also the ability to manage an email amongst other groups. For example there might be an email that comes to a Customer Service team but it's actually best for Finance, well taking that email and simply applying it to the other group is super simple and doesn't create the same confusion that just forwarding does. It's also really easy to use. There's barely any learning curve needed. Review collected by and hosted on G2.com.

The only real downfall I've been able to find is that it can get a little tricky in creating rules. Some rules will fire and they're simple to understand but if I can create a filter in the searchbar that returns results, the same filters for a rule should yield the same and it sometimes doesn't. Review collected by and hosted on G2.com.

I can say two things : first the way you handle emails (archive & snooze) to set your mind free while working on important stuff, then the fact you can have direct access to good features like the translation, ai assistant and more. Review collected by and hosted on G2.com.

Only a few things: no translation in the interface. Unfortunately, not all users speak English. It would be nice to have internationalization. And secondly, the KB which is great, but the internal KB links in the desktop app don't allow sharing when you pop them up. Review collected by and hosted on G2.com.

It's ease of use from the moment you start using it. You'll keep on finding useful tools and features the more you use and dig into it. It helps a lot with sharing the workload and general info along your team. Whenever we're having issues with the platform or if we want to implement a feature, the team is always there to support and assist in a timely manner. It's our daily tool for handling emails and assisting customers, and it definitely helps to delegate work and have a good communication and visibility with the whole team. Review collected by and hosted on G2.com.

I don't have any complains at the moment. Once you figure out the features, you shouldn't have issues on the way the app works overall. Review collected by and hosted on G2.com.

The ability to collaborate effortlessly across customer support, team, and personal emails. It's easy to use and implement, along with integration for other tools. We use it daily! Review collected by and hosted on G2.com.

The calendaring tool is limited in its feature set, so we're not able to fully replace Outlook calendars. Review collected by and hosted on G2.com.

Front enables us to combine nearly all of our customer experience channels into one easy to use application. Onboarding new CX team members is simple and intuitive.

Our Front workspaces have grown and adapted with our business. Review collected by and hosted on G2.com.

Lack of integration with social media comments feeds. Review collected by and hosted on G2.com.

The application is very useful because it allows us to create boxes in which we can sort our emails. There are many features like "snooze" which is very practical and helps not to forget what we have to do. Review collected by and hosted on G2.com.

Front can be a little difficult to understand when one has never used it, but it just takes explanations and it goes smoothly afterwards. Review collected by and hosted on G2.com.