Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 36

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"A life changing application for any business!"
Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst ...
Read more
TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
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2,249 Front Reviews

4.7 out of 5
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2,249 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Logistics and Supply Chain
UL
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

easy to use, looks very fancy

I like also that all my folders where imported from google mail Review collected by and hosted on G2.com.

What do you dislike about Front?

Chatview (chatansicht)

OOO didn't really work. I had over 300 Mails in my inbox after my vacation

I HATE THAT IF I WRITE AN EMAIL, I EITHER CAN WRITE IT IN WINDOW AND I CANNOT DO ANYTHING ELSE OR I HAVE TO GET IT OUT AND OPEN A NEW WINDOW

I WANNA BE ABLE TO DO IT IN ONE WINDOW!! (KEEP WORKING AND HAVING THE MAIL OPEN) Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I can see all mails and I can see directly if my collegue already responded to a mail Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Information Technology and Services
AI
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The possibility to leave comments for specific emails and to collaborate on drafts. Review collected by and hosted on G2.com.

What do you dislike about Front?

The search function is unclear which makes it difficult to find the right answers. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Collaboration tool Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Hello! Thank you for your review! We are glad that Front has enchanced your collaboration :)

Sorry to hear that the search function is proving tricky! I would like to help you with this by providing our Help Center Article to assist in your search. There are many ways to search in Front for the information you need. If you have any specific questions, please reach out to our support team who would be delighted to help!

See how Front improved
Helpful?
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Verified User in Transportation/Trucking/Railroad
UT
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

easy and user friend, save time. easy to search.all emails in the same page.strong customer support. Review collected by and hosted on G2.com.

What do you dislike about Front?

receiving emails teke at least 3 minuites. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

receive email and live chat Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Happy to hear you're enjoying Front! Because we sit on top of your email provider certain settings i.e. forwarding, or provider settings may affect this.

Helpful?
Share
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Verified User in Marketing and Advertising
UM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I enjoy the easy integration of tags & rules so that I can easily organize where my emails will get segmented. I also like the permissions feature to allow anyone in my company to answer or monitor emails for me in the event that I am out of office. Review collected by and hosted on G2.com.

What do you dislike about Front?

They really need to integrate a mobile calendar feature! As far as I know, I don't think it exists. This would help me to see what events or meetings I have for the day if I am on the go & not needing to open up my laptop to see my calendar for the day. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I don't know if this feature is available in other mailbox products, but I enjoy the solution of having a conversation with other team members within the platform before an email needs to be sent off. This is a great way for us to know about any status updates for clients & to easily plan out a course of action "on paper". Review collected by and hosted on G2.com.

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Julia K.
JK
Marketing Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The ability to tag a team member, rather than forwarding an email is huge!!! Review collected by and hosted on G2.com.

What do you dislike about Front?

I don't dislike anything about Front. I do prefer the Gmail interface to Front, but that's just because I've been using Gmail for 10 years. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front helps our team to collaborate more effectively! Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thanks so much for this feedback, Julia. We're delighted to see you love the @mention teammate feature as much as us! We'll continue to help improve collaboration between teammates moving forward.

Helpful?
Share
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Verified User in Computer Software
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

I like being able to have a conversation about an email with a colleague without having to send an actual email. It keeps everything organized. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes the way threads are collapsed together is annoying. Review collected by and hosted on G2.com.

Recommendations to others considering Front:

Just try it. You will love it! Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The benefits include being able to problem-solve emails from clients with colleagues before emailing clients and having it all in the same thread to stay organized. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks so much for sharing your feedback! It sounds like your threading mode may be causing some annoyances. I'd like to suggest reviewing our threading mode options here: https://help.front.com/en/articles/2039, and if you have any questions about these, please feel free to email us - support@front.com.

Helpful?
Share
Admin Approval Link
FP
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

To include someone in the email's cc, only tagging and possibility of adding draft templates. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes is difficult to find an email. AI doesn´t work . Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It has tools that makes the day easier (draft,insert link) Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Hi Fernanda,

Thank you so much for taking the time to write this review. We're so glad you're finding us helpful to make your work day easier. We'd love to help you troubleshoot the finding an email and AI issues. Please feel free to contact us anytime at support@front.com with more details and we'll be happy to assist.

Helpful?
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JM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Sharing emails without forwarding

Template emails

Integration with all other comms channels

Snoozing emails to come back later to better manage inbox Review collected by and hosted on G2.com.

What do you dislike about Front?

Cost which do not seem proportionate to the features

No way to force refresh Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Sharing of inbox, and no downtime in response

Monitoring multiple inboxes seemlessly in one place

Nice front end package that makes it a pleasure to deal with. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Hi John! Thank you so much for taking the time to leave a review. We're glad to hear that your team is finding great value in Front and appreciate you sharing your feedback. :)

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Admin Approval Link
HY
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

My favorite thing about Front is the ability to tag my colleagues in threads, and discuss important details without clogging up the email thread. I also love the snooze function! Review collected by and hosted on G2.com.

What do you dislike about Front?

There is not much I dislike about Front, but the merge threads option can be a little confusing at times, especially when I accidentally merge threads and want to separate them later. At this time, I haven't been able to figure out how to do that. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front has really improved communication with my teammates, especially since we share an inbox and are constantly working on projects simultaneously. Being able to add notes and comments in email threads really helps us out. Review collected by and hosted on G2.com.

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Helpful?
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Jordan M.
JM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

If we try to manage our Google Groups in the traditional spot, things get very unwieldy. Utilizing Front allows us to make sense of all the similar threads and assign things directly to people for ownership. Review collected by and hosted on G2.com.

What do you dislike about Front?

I honestly don't have any downsides to Front, but I am also not an admin or terribly technical user, I'm just using inboxes and the assignment feature! Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We send out many billing reminders through Front that would all get attached/threaded together in another system, as they're from the same sender with similar email subject lines. Review collected by and hosted on G2.com.

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Response from Moon Kang of Front
Editedit

Hi Jordan! Thanks so much for submitting this feedback, we really appreciate and are glad Front is helpful to you!!

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