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2,249 Front Reviews
Overall Review Sentiment for Front
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I am able to categorize all the email into different inboxes. I am able to view who has seen the emails I sent. Review collected by and hosted on G2.com.
I wouldn't change anything. I really enjoy how simple everything is to use and for someone who is not tech savvy, I am able to navigate extremely well. Review collected by and hosted on G2.com.
Great app, It allowes me to merge 2 mail conversations in 1, I like the fact I can tag someone within a chain email and discuss some topics regarding email conversation. This app is great. Review collected by and hosted on G2.com.
There is just one thing: I would like to have more time if a want undo an recent sent email. current time is about 10 or 15 secs. Maybe 20 or 25 secs will me great. Review collected by and hosted on G2.com.
Front is quite easy to use and you can get a new employee up & running in a relatively short time. I like the templates that are available, which are very useful for repetitive inquiries. Review collected by and hosted on G2.com.
As a nonprofit charity, we didn't find the AI feature very helpful. Unfortunately, it seemed to be more geared to a product/service industry than for us. Review collected by and hosted on G2.com.
Archiving messages when finished actioning, ability to have shared mailboxes and tag colleagues, setting up templates and automated filters for moving things around. Review collected by and hosted on G2.com.
Some of the rules for assigning emails to specific individuals based on who the contact belongs to can be confusing. My contacts can be viewed in the shared inbox but not in my individual one. Would like to see across both and archived accordingly when actioned. Review collected by and hosted on G2.com.
The seamless integration simplified our email management, resulting in increased team productivity. The reporting and analytics dashboard is an excellent feature for refining our communication strategies. Review collected by and hosted on G2.com.
There is nothing I dislike about the tool, it is very conveninet specially when team efficiency is needed. Review collected by and hosted on G2.com.
Tagging. Discussions, Sharing and Archieving features Review collected by and hosted on G2.com.
After archieving a mail from the Inbox, we have to scroll all the way down to see the oldest received mail. Review collected by and hosted on G2.com.
I love the comments feature as well as the shared drafts feature. It's really easy to separate emails into teams, to include only who needs to be included, and to allow comments that only internal teams can see. It's so good for organisational purposes, and includes drafts that your team or subteams can see/edit together. It's also very intuitive to use. I would recommend this software. Review collected by and hosted on G2.com.
Sometimes I think the multiple inboxes can be a little much and that part was confusing at first. Ultimately this is not a deal breaker. Review collected by and hosted on G2.com.
Firts of all, Front is so user friendly, you don't really need to much time to get the hang of it.
It's wonderful how it helps to get emails all together instead of a bunch of differene threads Review collected by and hosted on G2.com.
Honestly, there is nothing I can think of Review collected by and hosted on G2.com.
Front is a modern user experience that helps teams share and collaborate on incoming emails.
We love the ability to have internal conversations about email topics in line with the email thread, but not a million "reply all" that could potentially send sensitive information out to the customer.
We love the ability to equally distribute emails to our team members, while senior sales staff can be @mentioned into a conversation to help with difficult technical questions.
We love the reporting that gives us valuable insights into how busy each team member is, how fast our response time is to customer, and how busy our team is overall. Review collected by and hosted on G2.com.
There is a learning curve coming from Outlook, mainly learning how to manage individual vs shared messages. But...once you get used to Front, Outlook feels old and outdated. We would never go back. Review collected by and hosted on G2.com.
