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2,249 Front Reviews
Overall Review Sentiment for Front
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Fron help uniting multiple mailboxes, and facilitate cooperation by its fantastic tagging, discussion and assigning features.
Also arrange the mailbox to be organised by on certain criteria make email handling much easier for users. Review collected by and hosted on G2.com.
Sometimes I experience disconnectivity from Front, also some unknown reasons make the app becomes very slow to load and work.
Do not have warnings for spam or phishing emails received. Review collected by and hosted on G2.com.
The best thing I like about Front is its collaboration capabilities. My team members can view, comment, and share files by just tagging them in the comment section, letting me not forward and start a new conversation, hence saving time. Review collected by and hosted on G2.com.
The only limitation is that we need to reauthorize and sign in every couple of days, which is hectic and sometimes irritating. Review collected by and hosted on G2.com.
I like having a shared inbox in Front so that my sales assistants can review and answer all my emails. Any important stuff an be assigned to me, but my sales assistants are like my 'front' line. Now we are managing 3 x more traffic landing in my inbox than I could do on my own.
I love that when you get stuck with a technical question, you can tag your colleague or boss for a quick answer without having to the forward emails and create extra traffic.
You can add attachments in the comments and set=up rules for when things go unanswered for too long. Review collected by and hosted on G2.com.
I dislike how sometimes I end up with the same email in two or more places and more than one conversation thread exists for the same inbound query.
A source of frustration is that I cannot easily review my juniors' Sent mail to supervise the quality of communications.
I think the AI add-on can turn a concise note back to the customer into an overly elaborate and soulless email response. Review collected by and hosted on G2.com.
It makes it a breeze to pass communications along internally. We can reassign e-mails, share them, comment on them. Often I'll respond to an e-mail with a phone call and Front allows me to makes notes about the call attached directly to the e-mail. It's also made it easier to communicate with clients; they can contact us via e-mail to anyone on the team or even via text and we'll receive the communication in the same place internally and it can even be auto directed to the correct person based on rules. It was really easy to get my team onboard and using the app. Everyone can see the advantages and has bought in 100%. Review collected by and hosted on G2.com.
The pricing tiers can be rough. I would love to upgrade to the next tier but the price difference is huge. I'm also capped at 10 accounts on the current pricing tier, so if I grow at all there's going to be a very large incremental jump in cost. Review collected by and hosted on G2.com.
Front is an incredible communication tool that I can't imagine my workday without. Its seamless collaboration features have significantly improved my team's efficiency. With a unified inbox, I can manage all my messages from different channels in one place, saving valuable time. The automation capabilities have eliminated repetitive tasks and allowed me to focus on more important work. Integration with other tools has streamlined our workflows, while the advanced collaboration tools ensure smooth teamwork. The insights provided by Front have been invaluable in optimizing our performance. Front is an indispensable tool that has truly transformed the way we communicate and collaborate. Review collected by and hosted on G2.com.
While I highly appreciate Front, one aspect I find challenging is the learning curve when initially getting acquainted with its features and functionalities. Review collected by and hosted on G2.com.
I love that we can share, tag and seamlessly collaborate on email exchanges internally without having to send long email threads and risk confusing the customer by accidentally copying them. I also love the templates, workflows and setting time feature on emails. Review collected by and hosted on G2.com.
I do wish there was some way to automatically assign mail that coems into the normal inbox into front as the owner to manage it all one place. Review collected by and hosted on G2.com.
All emails from different mailboxes now come together in one single app only
Emails showed as a thread integrates with chat and internal discussions, and can be easily share the thread for someone else by sharing the thread links or simply tagging their name in the thread. Review collected by and hosted on G2.com.
The setting/preferences are a bit complex for users to find and tailor to suit their needs.
Multiple notifications will pop-up for the same messages if multiple tab are opened, which sometimes caused annoyance. Review collected by and hosted on G2.com.
It's simple to use and has a lot of tools that help us collaborate, especially while we're working remotely. Review collected by and hosted on G2.com.
None. I like all the features and the interface. Review collected by and hosted on G2.com.
