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With Front, emails now could be assigned to specific personnel for them to handle. This is very helpful for generic mailboxes that is accessed by multiple people.
Now a person is assigned and becomes accountable for resolving that email.
Also, rules can be set up so email could be automatically assigned to different people depending on certain setup criteria. Review collected by and hosted on G2.com.
Currently, there is only one person who can be assigned per email thread. For some cases, the email requires to be assigned to more than one person, e.g. 2 people.
Another issue relates to the rules, sometimes the assigning rules stop working for no reason, and the email becomes "Unassigned", and is not assigned to anyone, which is very likely to be missed out.
Hopefully, Front could improve/fix these two above soon. Review collected by and hosted on G2.com.
Front helps me to orgnaize all my emails from the work. It gives you the option to have multiple inboxes and your own personal email. Review collected by and hosted on G2.com.
Nothing really, I've been using it for the past couple of months and everything seems good. Review collected by and hosted on G2.com.
The interface is user friendly, The way we can manage the inbox and the emails is really good. Review collected by and hosted on G2.com.
Intergrating multiple email is sometimes a bit challenging Review collected by and hosted on G2.com.
My name is Sebastian and I have been using Front as my primary email management tool for quite some time now. What I like best about Front is the organizational features that Front provides. It truly makes managing our inbound emails a breeze.
One of the aspects I like the most about it is the myriad of options available to organize and sort our incoming emails. The flexibility enables me to set up filters and tags effectively, ensuring that important emails are never overlooked. I can effortlessly allocate my attention to urgent matters without any hassle, thanks to the intuitive nature of Front's interface. Review collected by and hosted on G2.com.
One aspect that I find particularly frustrating is the lack of the ability to snooze emails based on time zones. As I reside in the Central time zone (CST), it becomes inconvenient for me to set reminders and notifications in the Pacific time zone (PST), as it does not align with my daily schedule. This often leads to missed deadlines or delayed responses, which I believe could be avoided with the addition of a time zone-specific snooze feature.
Implementing this feature would not only benefit me but also other Front users across different time zones. Review collected by and hosted on G2.com.
I really appreciate how it automatically populates my contacts, even if they haven't emailed me before. It's a time-saving feature that I find very helpful
Additionally, I've been impressed with the AI-powered tool for constructing emails. It has certainly made the task of composing emails much more efficient and effective. I'm excited to continue exploring its capabilities and integrating it into my workflow. Review collected by and hosted on G2.com.
It combinds some emails for one contact. that dont have anything to do with each other. Review collected by and hosted on G2.com.
The tag automation to organize your e-mails is great, as well as the option of tagging your coworkers and collaborating on e-mails. I also really enjoy the design of the platform. Review collected by and hosted on G2.com.
There are still some downsides compared to other standard e-mailing apps... On my company we collaborate with other countries and branches that haven't migrated to Front. Among the difficulties of collaborating on these different apps, here are some: can't use the option to "vote" on e-mails (not compatible on Front); not being able to deny or accept a meeting without sending an automatic notification to the inviter; filtering options for finding e-mails can get very precise but also somehow isn't as intuitive as on the previous app (sometimes I open the other app just to find a certain chain of e-mails, as Front hardly ever bring the e-mail I have in mind among the first options). On my department, coworkers from other countries that don't use the tool have the habit of editing the chain of e-mail and adding their answers on top of a previous e-mail, with Front whenever I read on an e-mail chain a "please find my comments highlighted on your e-mail", I know I won't be able to see it, and will have to open the other app to be able to check it. Review collected by and hosted on G2.com.
The most helpful option would be the ability to discuss & chat under email threads with relevant team members which makes our jobs quite easier while supporting our customers & catering to their needs. As these logs are saved & easier to trace again in the future in an event to revisit them.
The option to run paralle shared spaces/groups on a inbox makes it easier to categorise the work among the team & gun them down accrodingly while balancing the SLA's. Review collected by and hosted on G2.com.
The Shared inbox (Channel) Customization option is quite confusing sometimes which leads upto messing with rules & breaking them. Would be greater if you can make your personal space more personal.
The provided knowledege base & guide is helpful to an extent . There is a room to make it more detailed withinstructions on for complicated functions/rules to set them up effectively. Review collected by and hosted on G2.com.
I love how you can assign emails to various users without the need to forward an email to them.
I love how easy it is to use and how you can toggle with ease between various inboxes
I use front daily and I can keep an eye on multiple inboxes with ease.
It integrates very well with other programmes such as Hubspot etc. Review collected by and hosted on G2.com.
The only thing I dislike is not being able to have a live demo where I can ask questions, but I always get referred to FAQ's which I have already read through, but their customer support is not terrible. Review collected by and hosted on G2.com.
