Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 19

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"A life changing application for any business!"
Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst ...
Read more
TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
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2,248 Front Reviews

4.7 out of 5
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2,248 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Armando V.
AV
Sr. Director, HRIS/HR Services
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

So many things, from the automation to the case assignment, and most importantly the metrics and insights gained. Review collected by and hosted on G2.com.

What do you dislike about Front?

Can't think of a solid thing I dislike about front but we have struggled with users emailing different channels simultaneously Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Tracking of cases, SLA and workload management Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi Armando, thanks for taking the time to let us know how Front has helped your team! Please don't hesitate to reach out to our Support team here if you ever encounter any issues we can help with: https://help.front.com/en/contact-us

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Connor P.
CP
Finance Lead
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

It makes it super simple to stay on top of your emails, and enables you to collaborate on email responses without having to forward mass chains around the business. Review collected by and hosted on G2.com.

What do you dislike about Front?

Not entirely sure how the functions in Front (e.g. Snooze / Archive) action your emails in Gmail but I never look at emails through the Gmail client now so not much of an issue. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Staying on top of emails and only showing emails I need to action imminently and pushing those back which don't need to be attended to now using the Snooze function.

Also, being able to collaborate on emails without having to forward mass chains around the business. This is particularly helpful for Finance when we get invoicing/contracting queries which need input from FinOps and Commercial teams. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you so much for taking the time to share this feedback, Connor 😊 We're thrilled to hear that your experience with Front has been so positive! 🙌

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Nathali C.
NC
Operations Specialist
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

I like that I can have visibility of both my corporate and personal e-mail in one page. The desktop application is very usser friendly. Review collected by and hosted on G2.com.

What do you dislike about Front?

I wish I could have a way to leave on hold pending e-mails without the snooze option. Flag them to ensure those remain on top without having to go a different tab. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Being able to send e-mail directly from the group e-mails of our organization. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you for the feedback! This is a great feature request. I encourage you to submit a request for it here: https://front.ideas.aha.io/ideas/new.

Most of the improvements you see to Front come from ideas and suggestions like yours, so thank you for making Front even better!

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Marc A.
MA
Senior Sales Rep
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The versatility of the options that Front has is great. Review collected by and hosted on G2.com.

What do you dislike about Front?

I like everything about the front so far. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front solves the point of sending text messages and email to my customers// Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thanks so much for leaving this great feedback, Marc. We'll keep working hard to ensure Front continues to be a great user experience.

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Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love being able to have conversations right in my inbox rather than sending even MORE emails back and forth, or communicating on another platform Review collected by and hosted on G2.com.

What do you dislike about Front?

My only small gripe is that if more than one person gets the same email and they aren't merged yet, comments will show up in two seperate threads Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Streamlining efficiency and helping with communiation Review collected by and hosted on G2.com.

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Helpful?
Share
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Verified User in Logistics and Supply Chain
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Comments, Assigning Emails, Shared Inboxes Review collected by and hosted on G2.com.

What do you dislike about Front?

More customization, able to @ mention in an email like Outlook Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Being able to connect with co workers in real time through comments on email threads. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Thank you so much for taking the time to share your thoughts with us! We're happy to hear which features you find useful, and we're excited to learn about the types of features that would be beneficial for your team. Feel free to submit any features requests that could benefit your team here in our Ideas Portal: https://front.ideas.aha.io/ideas

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JS
Account Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Commenting option under the emails where we can share info with coworkers. Review collected by and hosted on G2.com.

What do you dislike about Front?

It's easy to miss some information if someone else archive email chain Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is easy to use, easy to find emails needed for work Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi Justyna, thanks for taking the time to leave your review! It's great that Front has been able to help your team out, but if you encounter any issues, please let our Support team know here and they'll be happy to assist you further: https://help.front.com/en/contact-us

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April S.
AS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The ability to @ my coworkers and discuss a customer issue without the customer seeing everything, then having one response, is my favorite feature. Snoozing emails, delay send, tags, dark mode, the APP on my phone and many other features also make it great. Review collected by and hosted on G2.com.

What do you dislike about Front?

I honestly don't have any dislikes and I've been using Front for 3 years now. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I have less emails since my company can chat right underneath the customer email. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Hi April!

Thank you for taking the time to leave us a review! Mentioning my teammates is by far one of my favorite features as well! It makes it so convenient to collaborate with my team and keeps all of our communication organized. Thank you again, and we appreciate you being a Front customer!

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Alva Pauline D.
AD
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

I love it's user interface and layout. The tags, snooze, and archive button locations are all very well-placed for ease of use and efficiency. It makes dealing with emails a breeze, considering I use Front daily. Review collected by and hosted on G2.com.

What do you dislike about Front?

I wish they would add a feature to add folders where to move emails without having the need to put tags on them. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front helps me a lot in recovering missing old emails with invoices attached that I need in making my reports. Those reports are crucial to the company's financials so I am glad that Front's search feature is really great. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thanks for taking the time to leave a review, Alva! We're so happy to hear that Front's collaborative features are benefitting your team. :)

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Sultona K.
SK
Student Services Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

It has many tools to help keep organized while being super easy to use at the same time. I use Front almost everyday as it is a big part of my workday. Review collected by and hosted on G2.com.

What do you dislike about Front?

I haven't seen many downsides while using it except that it sometimes bounces back emails although the email is active. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It helps keep emails very organized because I do get a mass volume of emails. It helps me sort emails into different sections. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
Editedit

Hi Sultona, thanks for taking time out of your day to leave your review for us! We really appreciate it! We love hearing how useful Front has been for teams, but if you ever encounter any issues our Support team can help with, please feel free to contact them here to assist you: https://help.front.com/en/contact-us

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