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2,245 Front Reviews
Overall Review Sentiment for Front
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Collaborative features, organization of emails and archiving function Review collected by and hosted on G2.com.
nothing too much that I dislike, but chat function can make it hard to see emails sometimes Review collected by and hosted on G2.com.
Industry-leading Customer Service / Support capabilities
Outstanding Front Onboarding and Support Team Ease Implementation
Front Academy & Community Resources
Integrates easily with a wide variety of other applications
Built-in Knowledge Base
Desktop, Web & Mobile versions make access everywhere easy
Growing AI Capabilities Review collected by and hosted on G2.com.
Knowledge Base(s) either 100% Public or Front-user Only access
Calendar needs work
Microsoft 365 Productivity App Integration needs work Review collected by and hosted on G2.com.
Actually, the best thing i like about Front is that we can communicate at multiple platforms from this single App at once. Like no need to log-into Gmail account ,easy to keep eye on business mails along with daily tasks simuntaneously. Moreover, its interface is Tech savy and easy to operate, perfect for begineer to industry experts. On the other hand, its integration is logically simple as well and easy to implement also. Last but not least, i use it daily and if i face any problem. Front's customer support is always there to assist me in real mean time with perfect possible soultion. Review collected by and hosted on G2.com.
My overall experience with Front is great but like others humanly developed apps it have some cons as well. I would like if we can have different color themes in Front ,to make screen colorful to elevate the mood. Since i am Designer, so i would love to have this option in my using application. Moreover, i would like if we can use animated/gif type emojis as well which makes convos more interesting in case of expressing the mood with collegue if some situation occures. Review collected by and hosted on G2.com.
I like the seen feature with it being time stamped as well as how many times a person has seen it Review collected by and hosted on G2.com.
i dont like it when someone else can archive a conversation Review collected by and hosted on G2.com.
I find very useful the way how Front works to reply to our customers as well as the way you can add templates; this makes our work easier and efficient. Review collected by and hosted on G2.com.
Most likely the only thing would be that sometimes Front gets frozen or a mesagae regaring enough momery pops up, so in those cases the app needs to be restarted. Review collected by and hosted on G2.com.
Our team can chat internally on the chain of emails. Also, we can check if the recipient has seen the email or not. I started using the Front Calendar for me and my team and we've loved it completely! Review collected by and hosted on G2.com.
We have set up some notification rules per teams, but sometimes when a notification rule is use, when you archive the email because it is not meant for you, even mute, it pops up again and you have to keep archiving it.
Also, I've personalized some notifications but they're not working. Review collected by and hosted on G2.com.
I love the ability that allows me to access and manage everyone's signatures, and message templates.
Setting up new users has never been easier, with the clone another user feature makes the consistency across all our customer support teams the same for everyone. All done by a few clicks of a button and a new user is set up and ready to get to work.
Our customer support team is using this daily and they haven't been so efficient, with the ability to see in an instant what everyone has assigned to them. Review collected by and hosted on G2.com.
Sometimes when we merge and archive a message, the archive doesn't seem to sync through to the outlook inbox. This is an issue due to we still have a few people in our business needing to access the shared inbox but not on a full time basis.
One of my pet hates is the fact that it doesn't auto capitalise the first word of each sentence like in microsoft word. Review collected by and hosted on G2.com.
