Front Reviews & Product Details - Page 15

I like the tagging system and the fact that it's connected to your email so you don't have to double check everything. Also that you can take over someone's draft and stop your colleague from making a mistake. And the fact that you can leave internal notes. That is very helpful.

In gereral, I would say that FrontApp is easy to use and it has a lot of cool features. Review collected by and hosted on G2.com.

Sometimes it will not apply new permissions right away and I have to restart the application. And also when accesing the statistics it sometimes shows 5% and loading status at the top, but that number never changes and the loading is not progressing, so in those cases I have to repoad the application again. Review collected by and hosted on G2.com.

I appreciate Front for its intuitive interface and its ability to facilitate collaboration between colleagues, especially thanks to the shared inbox and multiple integrations that improve productivity. I really like the fact that we can exchange in intern with teams about the emails directly under the conversations. Review collected by and hosted on G2.com.

However, I would like the application to improve the management of notifications, sometimes a little invasive. Review collected by and hosted on G2.com.

My 3 favorite things!

I love comments between departments/team members to share information without creating new emails every time.

I love creating tags to manage my inbox.

I love snoozing something so I am reminded to review later without clogging my inbox.

I am always learning new things in Front - I try it out - see if it works for me then either use it or don't. There is so much to learn in Front - I love love love that it is always evolving making the user experience much better. Review collected by and hosted on G2.com.

My least favorite thing:

I like to view emails top/bottom vs how Front is set up side/side. I would love for that to be an option some day. Snapshot of email contents on top rather than listed on the left and reading pane on the bottom rather than on the right. Review collected by and hosted on G2.com.

easy to manage email, Lots of helpful features. Review collected by and hosted on G2.com.

Updates are good i dont have anything to say. There is option to delay message when sending so you can recall the message if its incorrect. Review collected by and hosted on G2.com.

that we can tag people, share drafts Review collected by and hosted on G2.com.

artificial intelligence for responses Review collected by and hosted on G2.com.

My favorite feature using Front is being able to comment on an email thread and message internally with coworkers and team members about that thread or conversation with an external individual. This helps us solve problems and learn more about our own system, while assisting our clients! Review collected by and hosted on G2.com.

I think a downside within Front is receiving duplicate emails if an external individual directs their email to multiple emails within our company. Another flaw is not being able to easily merge conversations if they are in different locations within Front, such as one email in someone's inbox and another email in a general, shared inbox. Review collected by and hosted on G2.com.

I like how easy it is to collaborate with colleagues and gain insights into customer needs. I really like that you can share certain conversations with guests via email instead of needing to add them as users. I also use the Jira, Slack and ClickUp integrations a lot to create tasks and provide additional context for things. Review collected by and hosted on G2.com.

- Creating new emails from templates is cumbersome. This is my biggest gripe with Front as I often use it to send out personalised Product update emails, which I do using a template. I would like to be able to select "From Template" from the "Compose" button drop down.

- I would like a direct integration with Notion as it's our central documentation tool.

- I've found that not everything syncs with my GMail box in terms of archiving, starring etc so I have to periodically go in and clean up my GMail box. Review collected by and hosted on G2.com.

I like that the way it display emails helps to keep track of everything, since it was implemented, our team is happy and is more productive, the customer support is easier and it helps to use it frecuently since it is easy to integrate. The way I can integrate the inboxes to keep my emails organized. Review collected by and hosted on G2.com.

I think is really good, maybe a way of tracking the email will be good to implement Review collected by and hosted on G2.com.

The best thing about front is being user friendly and easy to interact with your colleagues. Review collected by and hosted on G2.com.

I don't think there is something I dislike about Front so far. Review collected by and hosted on G2.com.

Front was easy to train my team on and transition from our previous platform. It integrated well both with our in-house products and third-party integrations. As an admin, the in conversation messages logging makes troubleshooting rules and routing a breeze.

Most of all, though, I enjoy that Front provides a much more conversational experience for our customers and an easy and intuative interface for users. Review collected by and hosted on G2.com.

Sometimes the way that Frton threads or groups messages can be frustrating. For example, after sending an email to a group of customers experiencing a delay, Front will thread all of those message responses together, because they corespond to the same initiating email, which means they need to be manually separated and addressed. Aside from these small issues, we have found Front to ber ery intuative and easy to use. Review collected by and hosted on G2.com.