Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 13

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more
Sergio A.
SA
Sergio A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Greatest app to use!!"
You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools.
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
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2,245 Front Reviews

4.7 out of 5
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2,245 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Abdou C.
AC
accounting
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

what i like most about Front is being able to share messages quickly Review collected by and hosted on G2.com.

What do you dislike about Front?

someties there is some lag when i receive a message on gmail and on front Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

i don't have notice problems Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you so much for taking the time to share this feedback, Abdou 🙌 We're thrilled to hear you're enjoying using Front.

As you've mentioned, there can sometimes be a (very) short delay between receiving a message in Gmail, and it then syncing over to Front. However, this should not be long enough to impact your usage of the platform. If you ever start getting longer delays, or they become recurrent, please don't hesitate to reach out to our support team for assistance. You can reach us on support@frontapp.com.

Thank you again, and happy new year! 🥳

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josephine B.
JB
Sales Manager
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love the easy to use tags and rules to help my team stay more organized Review collected by and hosted on G2.com.

What do you dislike about Front?

I wish you could tag outside users in emails like you can with outlook Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

shared inbox sorting and ability to pull metrics by team member Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Happy to hear you're enjoying the benefits of Front's tags and organization features, and we'll be sure to pass your kind words on to Delcan! 😉 Thank you for your feedback about the ability to tag external emails, we've received this request before and we'll certainly pass this on to our product team.

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Frances Jooleet S.
FS
Collections Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

Front is very convenient to use. It has all the features you need. All in one! Easy to navigate, you can easily communicate with your workmates and delegate tasks. Review collected by and hosted on G2.com.

What do you dislike about Front?

None. There nothing that I dislike about Front. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Delegating tasks. I have several workmates same shift as me and Front helps us to assign tasks accordingly without us doing it all at the same time. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
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Hi Frances, thank you for taking the time to leave your review! We're glad to hear that your team finds Front helpful, but if your team experiences any issues at all, please feel free to reach out to us!

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Jonathan R.
JR
Accountant
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Front?

Very user friendly and amazing. It promotes accurate and accessible communication between supplier and customers. And it gives very comprehensive instructions and function that can be easily access by the user. Review collected by and hosted on G2.com.

What do you dislike about Front?

None, I think all is good when I am suing this app. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

We are able to effectively and efficiently communicating to our suppliers and customers. We can also easily sort all the messages and as per categories. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks so much for your feedback Jonathan! Glad you are enjoying Front! :)

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Verified User in Accounting
UA
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Je trouve que c'est très intuitif et facile à utiliser. les fonctionnalités sont super simples à utiliser et nombreuses. Le design est super Review collected by and hosted on G2.com.

What do you dislike about Front?

Je ne dirai pas qu'il y a quelque chose de moins utile tout sert à un moment ou un autre, peut-être la section spam Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Il résout les problèmes de communication lentes, avec le chat en discussion on peut même voir qui est en ligne et quand il n'est pas là. Review collected by and hosted on G2.com.

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Share
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Verified User in Events Services
UE
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

- It's a very thoughtful and easy experience to draft and select the necessary response to the ticket.

- I love the AI features to change tone—a lifesaver.

- Be able to link tickets and chat/real-time actions with colleagues (knowing they're reading the ticket or replying). Review collected by and hosted on G2.com.

What do you dislike about Front?

Since we're a small company, not much. 

But it can easily be overwhelming at busy times since there's not really a 'focus mode' in the web version (that I know of)—all messages can come in real time and pop up in your field of vision when you're already drafting a message—even with pop-outs. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Customer support workflows - that is better than a simple email client with no real-time collaboration options. Review collected by and hosted on G2.com.

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Response from Patrick V of Front
Editedit

Hi there, thanks for leaving your review of Front! We're happy to hear how beneficial Front has been for your team, but please feel free to submit any feature requesrs your team may have for us here: https://front.ideas.aha.io/ideas

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Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

pouvoir archiver et désarchiver, ou snooze les mails.

correction de l'orthographe. Review collected by and hosted on G2.com.

What do you dislike about Front?

les mails qui parfois ne s'envoient pas, mais c'est vraiment très rare Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

améliore l'orthgographe des mails Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thank you for your opinion!

Helpful?
Share
Admin Approval Link
Verified User in Events Services
UE
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Pouvoir mettre les tags et avoir l'option snooze Review collected by and hosted on G2.com.

What do you dislike about Front?

Honnêtement je n'est pas d'avis défavorable Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Le fait de pouvoir partager les mails aux collègues c'est très pratique Review collected by and hosted on G2.com.

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Response from Patrick V of Front
Editedit

Thank you for leaving your review of Front! We're always thrilled to hear what features are really helpful for our users, and we appreciate the kind words. It is really important for us to understand what is working well for users!

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Share
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Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The powerful of the experience to have a good productivity Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing, it's juste difficult to assimilate at the debut. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

The possibility of snoozed emails or conversations to have a good following Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks for the review! Glad you're finding yourself super productive!

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MS
Travel Consultant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love the AI feature when composing emails. Review collected by and hosted on G2.com.

What do you dislike about Front?

Setting up rules was a bit more time consuming but once I understood the process I was able to succesfully set up my rules. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is providing me with a uniform way of communicating with customers in a style that matches my piers. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks so much for sharing this feedback with us, Michelle. It's great to see you're benefitting from our AI features.

If you ever need assistance with your rules, please reach out to our Support team on support@frontapp.com.

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