Front
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Front
By Front App
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4.7 out of 5 stars
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Front Reviews & Product Details - Page 12

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Front Overview

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What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Discussions
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Anna S.
AS
Overview Provided by:
Anna Sims

Recent Front Reviews

TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Read more
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Read more
Sergio A.
SA
Sergio A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Greatest app to use!!"
You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools.
Read more

Front Pricing

Starter
$19.00
1 user/month
Growth
$59.00
1 user/month
Scale
$99.00
1 user/month
Premier
$229.00
1 user/month
See all 4 Front pricing levels
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Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video
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Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).
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Official Downloads

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Video Reviews

Review by Catherine O.
Front review by Catherine O.
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2,245 Front Reviews

4.7 out of 5
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2,245 Front Reviews
4.7 out of 5
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4.7 out of 5
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Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Consumer Goods
UC
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love how Front brings all of our communication into one spot! It greatly streamlines how quickly we can respond to the customers and keep our communication organized. Highly recommended and extremely valuable. Review collected by and hosted on G2.com.

What do you dislike about Front?

I personally don't have any issues currently with Front. They are constantly improving the platform. Every once in a while there will be some type of glitch or something. However their tech team is always quick to get it fixed. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It solves the problem of communicating with team members about different customers and tasks. It allows us to work together to help one customer more quickly. It also allows a "work from home" potential to our business. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Thank you so much for this wonderful feedback! We really appreciate you taking the time to write up such a thoughtful response, and hope that work from home is in your near future!

Helpful?
Share
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Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Front?

Its ease of use, there are plenty of features that make work easier for frequent use. Review collected by and hosted on G2.com.

What do you dislike about Front?

I do not see any particular drawbacks. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Dissatisfactions and the management of email priority to be processed via tags Review collected by and hosted on G2.com.

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Response from Otto B of Front
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We are really glad to hear you find Front easy to use. Please let us know if you have any other questions!

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Verified User in Accounting
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Front?

What I appreciate most about Front is the feature that allows us to add tags to our conversations. Review collected by and hosted on G2.com.

What do you dislike about Front?

It is a bit difficult to handle. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

One can have more contact and more easily than with another messaging application. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Hello, thank you very much for your feedback! We are delighted that you enjoy the tagging conversations! If you need help with Front, please contact our support team at support@frontapp.com and we will be happy to assist you!

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Verified User in Computer & Network Security
UC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The main thing I love about Front is that it allows me to easily collaborate with my manager. We're a fully remote company so having the ability to tag my manager in emails that I need support on and share copy that we can collaborate back and forth on has been a game changer. I also love that you can set follow up reminders by archiving an email until a set date. Review collected by and hosted on G2.com.

What do you dislike about Front?

To be honest, there really isn't anything at the moment that I dislike. I guess if there was one thing, I had a hard time figuring out how to mark an email as unread at first. This may be just user error though, since I soon as I figured it out I went, "oh duh!". Overall, I'm a huge fan of Front! Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

As a fully remote company, Front is allowing my team and I to collaborate on customer emails. We also use it for our shared Customer Success email alias. Review collected by and hosted on G2.com.

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Response from Otto B of Front
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Hello! Thank you so much for your review for Front! We are so happy to hear that it is helping your company build remotely yet still work closely and collaborate as a team!

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Share
Admin Approval Link
EU
Administrative assistant
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Its easy to use and reply to new emails as they come Review collected by and hosted on G2.com.

What do you dislike about Front?

Nothing I can think of at the moment, havent had a bad experience Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Beijg able to connect with others when needed Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Love to hear this-- thanks for the feedback, Elizabeth!

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Diana G.
DG
Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love that Front allows my team to manage our support inbox as a remote company that has employees across the country. We often use the comment section under the emails to make sure we can align on a problem before we reply to a message. We can assign messages to individuals based on their level of expertise. Review collected by and hosted on G2.com.

What do you dislike about Front?

The one thing I wish would be easier is the sequences, I would like to go back and send the same email to an updated guest list instead of having to create a new sequence. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

My team uses Front to communicate travel needs for educators who attend our in-person training event. We have a team of five people managing the inbox in three different time zones so assigning the email to people and labeling emails is a great feature we use often. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thank you so much for taking the time to share this review, Diana 😊 We're thrilled to hear that the team is enjoying Front, and taking full advantage of the collaborative features!

Regarding your mention of Sequences, please don't hesitate to submit a feature request on our Public Ideas Portal here: https://community.front.com/ideas 🙏 We really appreciate your feedback, thanks again!

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Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Shared inbox, Move to function and be able to discuss and sent mail in the same request Review collected by and hosted on G2.com.

What do you dislike about Front?

Difficult to find something when using searching function Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Centralization of informations and way to communicate with our customers and with collegues Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thank you so much for taking the time to share this review and feedback! 🙏 Regarding your comment on the Search function, please don't hesitate to reach out to support@frontapp.com whenever you're having issues finding something. We're always happy to help, and can also share the feedback directly with our Product engineers on your behalf!

Thank you again and happy holidays!

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Verified User in Information Services
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love the colloboration and oversight / support that is possible with Front. Before when we were just in Outlook, the amount of eyes and minds that could be leveraged were limited on client work. Now with Front after an easy implementation and adoption process, we are able to support one another and colloborate more seamlessly and provide our clients with better deliverables. It is easy to colloborate with the tagging and @ing / commenting features. Review collected by and hosted on G2.com.

What do you dislike about Front?

The integration between the Outlook calendar and Front is a bit of a roadblock. I still use Outlook to manage my calendar because I prefer the interface more and the ability to book rooms in my office and see when others are available. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It is solving a previous lack of visibility and colloboration that was not possible in Outlook. If you were not CC'd on an email, you might never know what is going on for a client. Now we all have visibility into all requests. Review collected by and hosted on G2.com.

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Response from Otto B of Front
Editedit

Thanks so much for the feedback! We're so glad to hear you're using Front to better collaborate with your team. Please share your calendar feature requests with us here: https://community.front.com/ideas.

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Morris S.
MS
Client Relations
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Front?

Ease of integration with other software apps Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes there needs to fixes made by our IT team Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Helps to work with a shared inbox enviroment. Review collected by and hosted on G2.com.

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Helpful?
Share
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Beto G.
BG
Parts manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I like that you can have a private conversation within an email thread that looks like a chat. Review collected by and hosted on G2.com.

What do you dislike about Front?

The tags are not very visible. They blend in with everything else's around it Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Group inboxes are helpful Review collected by and hosted on G2.com.

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Response from Patrick V of Front
Editedit

Hi Beto, thanks for your review! It's awesome to understand what features our users really find to be useful. If your team has any feature requests that could improve your experience with Front, feel free to let our Product team know here: https://front.ideas.aha.io/ideas

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