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Front Reviews & Product Details - Page 11

Front Overview

What is Front?

Front’s powerful customer service platform makes five-star service attainable for 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

Front Details
Product Website
Languages Supported
English
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Product Description

Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.


Seller Details
Seller
Front App
Company Website
Year Founded
2014
HQ Location
San Francisco, CA
Twitter
@FrontHQ
9,520 Twitter followers
LinkedIn® Page
www.linkedin.com
477 employees on LinkedIn®
Description

Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.


Anna S.
AS
Overview Provided by:

Recent Front Reviews

TL
Tamai L.Mid-Market (51-1000 emp.)
5.0 out of 5
"Very effective and a plus it hooks up to our software used for work"
That it trasfers over to different platforms and the filtering to find and sort things
Maximiliano A.
MA
Maximiliano A.Small-Business (50 or fewer emp.)
4.5 out of 5
"Front is the place where I can share my idead, ask for feedback and se my performance"
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information th...
Sergio A.
SA
Sergio A.Mid-Market (51-1000 emp.)
5.0 out of 5
"Greatest app to use!!"
You can find anything with teammates and are able to label all emails and all the rules you can apply and auto-response. Great tools.
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5 people requested security information

Front Media

Front Demo - Front
Front’s intuitive interface makes normally headache-inducing activities — from onboarding to a busy day’s work — a welcome breeze.
Front Demo - Front
Give your customer service team the gift of effortless collaboration. Loop teammates in with simple @mentions on emails. Share conversation history with ease. Escalate messages in just a click.
Front Demo - Front
Save time with powerful workflow automation that’s simple to set up, maintain, and scale however you need it to.
Front Demo - Front
An omnichannel platform that consolidates messages from all your communication channels – email, SMS, social media, live chat, WhatsApp – all in Front.
Front Demo - Front
Measure performance to uplevel your customer experience while improving efficiency for your business.
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Product spotlight - New Front capabilities for exceptional service at scale
Play Front Video
Play Front Video
Play Front Video

Official Interactive Demo

Front demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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Video Reviews

2,245 Front Reviews

4.7 out of 5
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2,245 Front Reviews
4.7 out of 5
2,245 Front Reviews
4.7 out of 5

Front Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FrontQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I love the feature where it feels like you can chat and go back and forth within the email without creating the cumbersome thread. This is probably my most favorite feature of all. Review collected by and hosted on G2.com.

What do you dislike about Front?

If not everyone is using it, it can get confusing. If there's no consistency sometimes, and that's on waiting for everyone in the company to get up to speed with it and be consistent with either responding like we all know how to respond to emails or using the "chat-like" feature. Then there's also the transition from Gmail to using Front which is another learning curve. I don't like how my emails don't seem to start at the very top in my inbox. I always have to scroll to the top to get to the most current emails. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front is solving organizing our company's internal folders and communication. It's helping us streamline things. Review collected by and hosted on G2.com.

Response from Otto B of Front

We're thrilled to hear you're enjoying Front's agility between email and chat! Transitioning from Gmail to Front, we understand it can be an adjustment so we provided helpful tools such as Front Academy and our Help Center as learning resources, please feel free to check them out! https://academy.front.com/app & https://help.front.com/en

Regarding custom sorting, I've included a direct link to one of our Help Center articles on how to adjust this setting and options https://help.front.com/en/articles/2144

Danica S.
DS
Dispatch Coordinator
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I like how easy and organize it can be since I deal with lots of email. There are also lots of different cionvenient features. Review collected by and hosted on G2.com.

What do you dislike about Front?

I can't think of any challenges in using the platform. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

I can't remember seeing any problem with the platform. I am confident that if there are any, the developers are working on it given how smooth the application. Review collected by and hosted on G2.com.

Response from Otto B of Front

Wonderful! Managing emails shouldn’t be a struggle and we're thrilled to hear we've made this a seamless experience! 😃

Chedia G.
CG
Alternante en comptabilité
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Front?

the efficiency, the speed, the number of available features Review collected by and hosted on G2.com.

What do you dislike about Front?

everything is fine, nothing to report, or add an option for rephrasing like on chat gpt Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It generates emails for us, it's convenient and saves a lot of time. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thanks for your review, Chedia! We appreciate you taking the time to leave your review of Front to let us know how helpful the app has been for your team. It's always great to hear back from users to let us know what is going well for them!

SL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The tag function is really useful since most of the time it's not easy to define my tasks into common categories, as some of them are involving cross-function content. With tags I could easily put them into several places I thought suitable so that saved me from deciding which folder I should put in. Another thing I like is the emoji of tags! Some lovely icons make a better visulization of folders and will make me a good mood. Review collected by and hosted on G2.com.

What do you dislike about Front?

First one is the notification, seems we can not turn off the poping up of some kinds of emails, thus a little bit bothering. Second is the calender function is not as user-frendly as Outlook, we still tend to use Outlook for any meeting scheduling. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It's easier to sort and clean the emails in the inbox for me at least. The functions are straight forward and easy to hands on, interface is clean and well organized. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you so much for taking the time to share your thoughts and feedback in this review, Summer! 😊 We're so glad to hear that Tag organising has helped in such a way! Adding emojis to Tags makes us happy too! 😄

We really appreciate the feedback on the calendar, and would love to help further with your notifications if we can. Please don't hesitate to reach out to us on https://help.front.com/en/contact-us and our Support team will be happy to assist 🫡

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The front has very good features, and most importantly, it's user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Front?

Some users report performance issues and limited reporting capabilities. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

. The app integrates multiple communication channels (email, chat, SMS, etc.) into a unified platform, helping teams manage messages more efficiently. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you so much for your review! We are delighted you are enjoying using Front!

Verified User in Legal Services
UL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
What do you like best about Front?

The ability to tag people on emails Review collected by and hosted on G2.com.

What do you dislike about Front?

The search for emails is very complex, we do not find the email directly, and it is even more difficult in a shared mailbox. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

the use of tags and assignments

the response via AI but it always needs to be corrected Review collected by and hosted on G2.com.

Response from Otto B of Front

Thank you for your feedback on your experience with Front! We greatly appreciate that you took the time to share your thoughts. Regarding email search, you can contact our Support team at support@frontapp.com if needed. We could potentially help you refine your search criteria for better results 😊 Thank you again!

Verified User in Logistics and Supply Chain
UL
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

Front has helped me to communicate in a better way with my teammates and provide continuous updates, in order to keep the things in control. Also, it is easy to understand, it provides information organized. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes it get harder to understand information when Front create new emails when we change title and subtitle. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It solves the problem of keep our clients updated in real time, request updates and manage our businees. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thanks for taking the time to leave your review! We're happy to hear how helpful Front has been for communicating with your teammates! However, if you encounter any issues that we can help with, feel free to let our Support team know here: https://help.front.com/en/contact-us

JP
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

What I appreciate most about Front is its user-friendly design and intuitive interface. Navigating the platform is a breeze, making it easy to access and manage messages seamlessly. The low data consumption is a standout feature, ensuring efficient use of resources. Whether I'm on my mobile device or accessing it through the web, Front's accessibility remains consistent, providing a versatile and convenient communication experience. Review collected by and hosted on G2.com.

What do you dislike about Front?

I've encountered a few challenges with Front that revolve around the ease of finding old messages, archiving, and importing contacts. The process of locating old messages can be somewhat cumbersome, and archiving messages is not as intuitive as I would prefer. Additionally, the contact import feature seems to pose some difficulties. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

Front effectively addresses communication challenges by offering a user-friendly platform with an intuitive interface. This has significantly streamlined my messaging experience, making it easy to manage and respond to messages efficiently. The low data consumption is particularly beneficial, ensuring optimal performance and resource efficiency. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thanks for leaving your review, Jose! While we're happy to hear what has been working great for your team, we'd be glad to assist you with any technical issues you encounter if you'd like to reach out to our Support team here: https://help.front.com/en/contact-us

VM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

The things I like the most about Front is that you can assign the mails or tag to your coworkers or the person that need to see it.

Its very easy to use you just sign in with your corporative email and just like that it's integrated with outlook or other mail service you use and its ecosystem is very friendly and simple to use, It works fluently and its barelly never failing and if it does the program support solve it very quickly,

I use it every day on my daily basis and I've never use outlook to be honest. Review collected by and hosted on G2.com.

What do you dislike about Front?

The only thing that I dislike about front is when te Emails thread merge and you can't send an email from your user. They need to solve that issue. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

It helps me to see all the emails I need to see and reply, assign the ones that are for other people and tag or put a comment on some email to have a more deeply knowlodge about the info shared on it. Review collected by and hosted on G2.com.

Response from Patrick V of Front

Thanks so much for sharing this terrific review!

We'd love to hear more about any ideas you have for improving Front - please feel free to submit these through https://community.front.com/ideas

Daniel A.
DA
Team lead
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Front?

I like the most of the front is that you can archive, assign, and save emails for later. Additionally, you can choose tags with different names and write comments in the same email you were assigned. Review collected by and hosted on G2.com.

What do you dislike about Front?

Sometimes front is slow due to some updates; however, it is still fast when it comes to recovery. Review collected by and hosted on G2.com.

What problems is Front solving and how is that benefiting you?

They are trying to avoid crashes, and it really benefits me since I'm in active communication with our client and my teamwork. Review collected by and hosted on G2.com.

Response from Otto B of Front

Thanks for the review, Daniel! We appreciate the feedback as well.