Front Reviews & Product Details

Front makes clearing out my inbox easy. I no longer have to worry about thousands of emails piling up. Front makes something that was burdensome into something that is manageable. The implementation of Front was super easy thanks to the people that helped us. Their customer support is unmatched. They always give timely responses and they're always willing to help. I and the company I work for use Front daily and it has brought our response times down significantly. It has a number of features that we use, but I personally love the analytics side of things. I use it in my morning reports for our CEO. And lastly, Front was very easy to integrate. Front makes it easy to integrate our workflow and translate that into efficiency. Review collected by and hosted on G2.com.

The only downside that I can think of is maybe the search feature. I have had a few people complain about not being able to find emails that they search for. Review collected by and hosted on G2.com.

The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. Review collected by and hosted on G2.com.

Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! Review collected by and hosted on G2.com.

What I do like the most of front is the way how we can use it in our daily life to convey the information from a point A to B. It has been a great experienc using front and It can be seen that is getting better, due to it new updates Review collected by and hosted on G2.com.

Front as I have seen as of now, there is nothing I can complain about, but recently we have experienced some delays in at the moment of sending emails and receiving as well. I think that this happens since we have unified outlook to front Review collected by and hosted on G2.com.

What I appreciate most about Front is its ability to centralize all communications in one place, whether emails or messages. This greatly facilitates task management while allowing smooth and rapid collaboration within the team. The interface is intuitive, and the system of automatic rules for sorting and organizing messages is a real advantage. Review collected by and hosted on G2.com.

There is nothing I don't like about Front Review collected by and hosted on G2.com.

Front integrates seamlessly with all of our work flow apps. As a business with multiple facets, from sales, to design, and manufacturing, we're all able to link back to one main hub (Front). Being able to attach links to threads, delegate inboxes, and have side-bar conversations chronologically saves SO MUCH time hunting and pecking through the history of a project. The calendar is the most user friendly of any of the tech apps we've used. And the knowledge base is a good central tool to keep company wide information. Review collected by and hosted on G2.com.

The UI of Knowledge Base was not quite as intuitive and took a bit of collaboration to be able to understand how we can make the most out of it as a team.

Front is not "cheap", so we sometimes have to make the tough call about who is integral enough to earn a Front account. If they're not daily users, they probably won't be included. Review collected by and hosted on G2.com.

I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information that I can utilize to make immediate improvements in the short term. Review collected by and hosted on G2.com.

In my particular case, some of the automations I configured are not functioning as expected, despite reaching out to the support team for assistance. Review collected by and hosted on G2.com.

Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst it is great in itself, without Front I don't think I would ever be as productive as I am these days. The problem with Outlook was that it was often a mess and everything was cluttered, sometimes you took more time figuring something out or trying to find out than actually reading and responding to an email which is not something anyone should have to do, whether you deal with a small volume of emails or large, Front can help anyone out massively. One of the most useful features is that everything is turned into a conversation, it's not just 15 emails about the same thing all separate from each other and you have to figure out which is the most recently reply, it does it all for you.

Then not only do you NOT have to go back and forth on emails, within the conversation you can have a chat with a colleague without pressing send on an email and awaiting a response but you can tag colleagues from other departments, attach links, photos, documents etc. all without having to type out another email. Think of a social media messaging service, or a text message on your phone, but inside of an email and attached to it without the recipient of said email ever even seeing it, it's such a genius idea I want to shout it from the rooftops!

I had never seen such a thing before in all my professional life, but now I do not know what I would do without it, that plus all the other features it comes with, put it this way if I had to go back to another email application, I would severely miss front to the point where there may even be tears (Yes it is THAT good).

The integration & implementation of Front is superb, it's it's own application and doesn't sit on top of anything, meaning it's not slowing you down and if anything quite the opposite, easy to get the hang of as well with useful tutorials within Front itself, worst case you can search the forums if you don't know how to do something and likely there will be clear instructions there.

Their customer support from my experience is absolutely grand, although in my case it is something handled by another department so the few times I have dealt with anyone on the Front team has been excellent, perhaps biased to a degree.

I use Front daily and I could not live without it, if it suddenly was taken away from me I would be in sheer disarray having to use anything else! Review collected by and hosted on G2.com.

The only grimace I have with Front which I have put in as a suggestive improvement (Yes you can actively feedback to the Front team about things you want to see) is the fact that you cannot remove people's email addresses that it suggests. This is quite specific I feel but if you have ever used Outlook you will know that it will suggest frequently used emails, so if you send emails to a specific person or group, it saves you having to type it out manually every time you wish to send something to them. There may well be a solution to this but I have searched far and wide on Front and cannot find anything myself, this is the only feature I feel it is missing as on Outlook it will have a cross next to their name, once you click that it will stop suggesting that email address to you. Other than that I don't have any problems which speaks for itself. Review collected by and hosted on G2.com.

I like that is it very easy to track the progress of the email with the status tags and it showing who is handling what on the messages. Also the option to internally message either your manager or other team mates through that email without the customer seeing those questions if needed. Review collected by and hosted on G2.com.

I do not have any negative thoughts about Front, I think it is much more efficent then a lot of other email services and they should keep it the way it is. Review collected by and hosted on G2.com.

Very comprehensive: allows for email exchange, internal exchange with team members, adding tags, postponing emails to the next day or specific dates. Various features that help better identify what needs to be addressed in real-time or later (Example: Snooze). Review collected by and hosted on G2.com.

I took time to become "operational" on the tool because there are too many features, so one tends to get lost. Review collected by and hosted on G2.com.

I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. Review collected by and hosted on G2.com.

It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. Review collected by and hosted on G2.com.