Tags in Front make it a lot easier to find an email that you have archived. The Comment option on emails has made a huge difference in collaborating with coworkers. I have been training a newer employee. When they have a question on an email they can add a comment to me or they can subscribe me to the email chain. I can then review any questions they have. I can take over an email they are writing to add/change with any updates. With other email services they would need to forward me the email and then I would need to forward and email back to them. This definitely streamlines working together on emails.
The feature of creating tags and setting up rules on who specific tags should be assigned to is a great feature. We use a group email box that four different people need to review. We set up specific tags based on the sender email address to determine which user the email should be assigned to. There are some emails we can't create tags for as there is overlap, but there are a limited number of emails that stay in the group email without being assigned. That makes it more manageable to see which emails might be your responsibility.
The snooze feature in Front is very helpful. I might need to wait a few hours or a day or longer until I can respond to an email because I am waiting on another event to happen. I can snooze an email to come back into my inbox to whatever date and time that I know I will be ready to review the email again. There is a Starred section that is handy for parking emails if I know I am going to need to refer to that email and don't want to have to search through the archived emails.
It is easy to put your status to out of office, so the emails that come in to the group box don't assign to you. Instead, those emails will sit in the group email so the other team members can work on the emails when you are out of office.
The implementation process was seamless. All of my emails from my old email system came into Front with no issues. I was able to integrate my daily work with emails and my calender into Front on day one. The integration with our old email system was seamless as well.
I use Front every single day nonstop through the day. I can access Front on my cell phone as well in case I need to look at my calenar or review an email when I am away from my laptop. The customer support is amazing. We have a team at our company that we can email any questions we have. If we have any recommendations or complaints, they can go directly to Front to share those ideas. Review collected by and hosted on G2.com.
The way the email chain flows can be confusing. Sometimes it seems the latest email in a chain does not show at the top and you have to look through the whole chain to find the latest email response. I believe there are other ways to group email chains but have not been able to understand how the different options work. Review collected by and hosted on G2.com.
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2,253 out of 2,254 Total Reviews for Front
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Front really can make the work easy. The transparency of whoever is currently working or replying to a certain client is also visible and it can easily be taken over whenever things might go wrong for example in our line of business, if an agent need to hand over the conversation to a supervisor, it can easily be transferred. Also front can be integrated with other softwares which can be more efficient in our daily tasks. Review collected by and hosted on G2.com.
In some scenarios, Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort of if you're receiving large volume of messages such as SMS or chat coming from replies from the automation sent by the integrated software, sometime it overwhelms. There are also times that the Front app crashes and is not recommended to use on phone while you're in a weak signal of internet connection or mobile data. Review collected by and hosted on G2.com.
Front makes clearing out my inbox easy. I no longer have to worry about thousands of emails piling up. Front makes something that was burdensome into something that is manageable. The implementation of Front was super easy thanks to the people that helped us. Their customer support is unmatched. They always give timely responses and they're always willing to help. I and the company I work for use Front daily and it has brought our response times down significantly. It has a number of features that we use, but I personally love the analytics side of things. I use it in my morning reports for our CEO. And lastly, Front was very easy to integrate. Front makes it easy to integrate our workflow and translate that into efficiency. Review collected by and hosted on G2.com.
The only downside that I can think of is maybe the search feature. I have had a few people complain about not being able to find emails that they search for. Review collected by and hosted on G2.com.
The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. Review collected by and hosted on G2.com.
Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! Review collected by and hosted on G2.com.
I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. Review collected by and hosted on G2.com.
It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. Review collected by and hosted on G2.com.
I like the versatility that front provides. There are many reporting features that can help leaders/managers to assess where their team may be struggling. I appreciate the shared inboxes, so theres visibility and others can jump in to help, or can see what a new member is sending and help correct before an email is sent. The program sounds complicated, but it was very easy to use and figure out. The online academy has tons of helpful information and there are weekly training courses you can join if you need more help. Review collected by and hosted on G2.com.
I wish there was a way to link more emails. Sometimes an email comes in and someone replies and it creates a new email chain. There are people who email me that end up creating new chains every time they reply and not all of those can be merged or linked together for visibility. Review collected by and hosted on G2.com.
What I do like the most of front is the way how we can use it in our daily life to convey the information from a point A to B. It has been a great experienc using front and It can be seen that is getting better, due to it new updates Review collected by and hosted on G2.com.
Front as I have seen as of now, there is nothing I can complain about, but recently we have experienced some delays in at the moment of sending emails and receiving as well. I think that this happens since we have unified outlook to front Review collected by and hosted on G2.com.
What I appreciate most about Front is its ability to centralize all communications in one place, whether emails or messages. This greatly facilitates task management while allowing smooth and rapid collaboration within the team. The interface is intuitive, and the system of automatic rules for sorting and organizing messages is a real advantage. Review collected by and hosted on G2.com.
There is nothing I don't like about Front Review collected by and hosted on G2.com.
Front integrates seamlessly with all of our work flow apps. As a business with multiple facets, from sales, to design, and manufacturing, we're all able to link back to one main hub (Front). Being able to attach links to threads, delegate inboxes, and have side-bar conversations chronologically saves SO MUCH time hunting and pecking through the history of a project. The calendar is the most user friendly of any of the tech apps we've used. And the knowledge base is a good central tool to keep company wide information. Review collected by and hosted on G2.com.
The UI of Knowledge Base was not quite as intuitive and took a bit of collaboration to be able to understand how we can make the most out of it as a team.
Front is not "cheap", so we sometimes have to make the tough call about who is integral enough to earn a Front account. If they're not daily users, they probably won't be included. Review collected by and hosted on G2.com.
I appreciate Front interface for its valuable insights on reply times, handle times, and peak activity periods. It provides detailed information that I can utilize to make immediate improvements in the short term. Review collected by and hosted on G2.com.
In my particular case, some of the automations I configured are not functioning as expected, despite reaching out to the support team for assistance. Review collected by and hosted on G2.com.
Pretty much all of the features in my opinion, or at least from my own experience. Within my business we used to use Outlook previously and whilst it is great in itself, without Front I don't think I would ever be as productive as I am these days. The problem with Outlook was that it was often a mess and everything was cluttered, sometimes you took more time figuring something out or trying to find out than actually reading and responding to an email which is not something anyone should have to do, whether you deal with a small volume of emails or large, Front can help anyone out massively. One of the most useful features is that everything is turned into a conversation, it's not just 15 emails about the same thing all separate from each other and you have to figure out which is the most recently reply, it does it all for you.
Then not only do you NOT have to go back and forth on emails, within the conversation you can have a chat with a colleague without pressing send on an email and awaiting a response but you can tag colleagues from other departments, attach links, photos, documents etc. all without having to type out another email. Think of a social media messaging service, or a text message on your phone, but inside of an email and attached to it without the recipient of said email ever even seeing it, it's such a genius idea I want to shout it from the rooftops!
I had never seen such a thing before in all my professional life, but now I do not know what I would do without it, that plus all the other features it comes with, put it this way if I had to go back to another email application, I would severely miss front to the point where there may even be tears (Yes it is THAT good).
The integration & implementation of Front is superb, it's it's own application and doesn't sit on top of anything, meaning it's not slowing you down and if anything quite the opposite, easy to get the hang of as well with useful tutorials within Front itself, worst case you can search the forums if you don't know how to do something and likely there will be clear instructions there.
Their customer support from my experience is absolutely grand, although in my case it is something handled by another department so the few times I have dealt with anyone on the Front team has been excellent, perhaps biased to a degree.
I use Front daily and I could not live without it, if it suddenly was taken away from me I would be in sheer disarray having to use anything else! Review collected by and hosted on G2.com.
The only grimace I have with Front which I have put in as a suggestive improvement (Yes you can actively feedback to the Front team about things you want to see) is the fact that you cannot remove people's email addresses that it suggests. This is quite specific I feel but if you have ever used Outlook you will know that it will suggest frequently used emails, so if you send emails to a specific person or group, it saves you having to type it out manually every time you wish to send something to them. There may well be a solution to this but I have searched far and wide on Front and cannot find anything myself, this is the only feature I feel it is missing as on Outlook it will have a cross next to their name, once you click that it will stop suggesting that email address to you. Other than that I don't have any problems which speaks for itself. Review collected by and hosted on G2.com.
