Front Reviews & Product Details

The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. Review collected by and hosted on G2.com.

Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! Review collected by and hosted on G2.com.

Front integrates seamlessly with all of our work flow apps. As a business with multiple facets, from sales, to design, and manufacturing, we're all able to link back to one main hub (Front). Being able to attach links to threads, delegate inboxes, and have side-bar conversations chronologically saves SO MUCH time hunting and pecking through the history of a project. The calendar is the most user friendly of any of the tech apps we've used. And the knowledge base is a good central tool to keep company wide information. Review collected by and hosted on G2.com.

The UI of Knowledge Base was not quite as intuitive and took a bit of collaboration to be able to understand how we can make the most out of it as a team.

Front is not "cheap", so we sometimes have to make the tough call about who is integral enough to earn a Front account. If they're not daily users, they probably won't be included. Review collected by and hosted on G2.com.

Very comprehensive: allows for email exchange, internal exchange with team members, adding tags, postponing emails to the next day or specific dates. Various features that help better identify what needs to be addressed in real-time or later (Example: Snooze). Review collected by and hosted on G2.com.

I took time to become "operational" on the tool because there are too many features, so one tends to get lost. Review collected by and hosted on G2.com.

What I appreciate most about Front is its ability to centralize all communications in one place, whether emails or messages. This greatly facilitates task management while allowing smooth and rapid collaboration within the team. The interface is intuitive, and the system of automatic rules for sorting and organizing messages is a real advantage. Review collected by and hosted on G2.com.

There is nothing I don't like about Front Review collected by and hosted on G2.com.

I like the efficiency front provide us whenever we start the shift and it starts to assigned us the udpates we need to work in , that awesome because sometime we can forget to check some emails to get updates but with this option from front we can get the updates automaticaly on the cases we need to sorted out urgently, so it is really easy to work , efficient and innovative app . Review collected by and hosted on G2.com.

I dislike when we receive documents from any carrier / driver and front starts to create multiples emails with the same update, it waste time ocassionaly because we have to erase the rest of the emails that contains the same update since this is not usefull Review collected by and hosted on G2.com.

It's so easy to collaborate with colleagues

Easy to navigate around your inbox's

Easy to monitor a colleague's email (when needed)

Brand new design is fresh & innovative

The mobile app is one of the best I've ever seen

A lot of setting to customize your experience (if needed)

Share a whole discussion with a friend even if they don't use Front

Overall 5/5 Discussion, snoozing, assigning, rules&filters, and so much more Review collected by and hosted on G2.com.

I'm signed into 7 address 1 is set as default for sending but if I ever use a different one I need to manually change it back

Is there a way to set that it always goes from my default & if I use a different one it should only be for 1 time? Review collected by and hosted on G2.com.

What I like the most is Front's ease of use. You can keep your templates, share inboxes with other teams, snooze messages, and tag internal users under threads, making it a powerful tool for customer-facing teams. It didn't take long to implement. It's an intuitive platform and easy to integrate with other tools. Front became our primary day-to-day tool for internal communication, customer support requests, and sales channels. Review collected by and hosted on G2.com.

Nothing to point out at the moment. It provides a different perspective on email tools than your traditional ones. Review collected by and hosted on G2.com.

I like that Front is not just a communication platform, it allows the user to customize the whole experience; the templates are very easy to use, there's a shared template option but you can also have your private templates which really adds value, also, you can easily find customers from your pipedrive instead of having to look them up separetely.

Another great feature is the option to 'undo' a sent email, in case you missed to add something, you can stop the email from being sent to modify it accordingly. It's my go-to tool, I use it every day even when I'm off work, because I have the app on my phone to make sure I don't miss anything. So far, I hadn't had to file any type of ticket for customer support so that speaks volumes.

In the past, I've had to deal with outdated platforms that don't even inform you that your message arrived or was seen by the other party so I'm glad that this is my company's communication platform for customers, it makes the job just so much easier! And not just communication between customers, but also within our organization, they integrated everything so well; the easiness in which I can tag other team members in conversations with the 'Add internal comment' feature is simply amazing. Thank you for all you do, Front. It's truly an extraordinary tool. Review collected by and hosted on G2.com.

There's nothing I dislike so far, if I have any feedback, I'll share it in the future! Review collected by and hosted on G2.com.

Since everything is centralized, we can easily create different views, boxes, and groups. Plus, we have the option to track metrics in real-time. The front page also includes a helpful guide, so you can quickly learn how to use it. We use Front every day, and it's been amazing. It's helping us assign emails to the right people, manage shared boxes, and keep track of metrics as they come in. Review collected by and hosted on G2.com.

Honestly, I think they're doing a great job of adding new features, so right now, I don't have anything else to suggest. Review collected by and hosted on G2.com.

Commenting on emails with other teammates, assigning a conversation to a specific teammate so that no information from the customer gets lost among different colleagues Review collected by and hosted on G2.com.

The calendar view and functionalities could be improved Review collected by and hosted on G2.com.