Front Reviews & Product Details

Front really can make the work easy. The transparency of whoever is currently working or replying to a certain client is also visible and it can easily be taken over whenever things might go wrong for example in our line of business, if an agent need to hand over the conversation to a supervisor, it can easily be transferred. Also front can be integrated with other softwares which can be more efficient in our daily tasks. Review collected by and hosted on G2.com.

In some scenarios, Front app in mobile phone can't function that much of the web access. Some notifications are too many to sort of if you're receiving large volume of messages such as SMS or chat coming from replies from the automation sent by the integrated software, sometime it overwhelms. There are also times that the Front app crashes and is not recommended to use on phone while you're in a weak signal of internet connection or mobile data. Review collected by and hosted on G2.com.

At first, Front started off as a great communication tool with very minimal implementation required. Instead of forwarding emails amongst co-workers and teams we were able to keep it all in one spot. Then it became our pivotal Customer Support tool, which was a big game changer. The ability to create shared inboxes for our different teams and move tickets around is pivotal. Integrating Front with Salesforce and Jira easily has allowed us to keep everything organized. We use Front exclusively now for our emails and support. Review collected by and hosted on G2.com.

Occasional outages - but as a fellow software company we realize this is par for the course. Review collected by and hosted on G2.com.

Front makes clearing out my inbox easy. I no longer have to worry about thousands of emails piling up. Front makes something that was burdensome into something that is manageable. The implementation of Front was super easy thanks to the people that helped us. Their customer support is unmatched. They always give timely responses and they're always willing to help. I and the company I work for use Front daily and it has brought our response times down significantly. It has a number of features that we use, but I personally love the analytics side of things. I use it in my morning reports for our CEO. And lastly, Front was very easy to integrate. Front makes it easy to integrate our workflow and translate that into efficiency. Review collected by and hosted on G2.com.

The only downside that I can think of is maybe the search feature. I have had a few people complain about not being able to find emails that they search for. Review collected by and hosted on G2.com.

The AI features, like tagging and automated suggestions, are not only impressive but genuinely helpful. They streamline email management and ensure nothing important slips through the cracks. It's also a breeze to collaborate within the team, thanks to the platform's clean design and user-friendly interface. Review collected by and hosted on G2.com.

Unlike Outlook, it doesn't allow mentioning someone external to my company using the '@' feature in the email body, which would be a valuable addition. Auto-capitalization for sentences would be great too, especially for quicker typing. Lastly, while the AI spelling and grammar checker works well, retaining images in emails during corrections would make it even better! Review collected by and hosted on G2.com.

I like that I can get my assigned statements, emails, and I can just type @coworkers name to involve them in an email conversation instead of having to forward it. When I finish with emails and assigned tickets, I can archive them and don't have to hit like three different icons to do so. It's an easy program to use and I use it every single day for work. I used Microsoft Outlook prior to using Front, and it was very easy to integrate from Outlook to Front. The ease of using this program is so easy, that I haven't had to contact Customer Support at all. But they are just a click away if I do need them. Front is a much easier program to use than Microsoft Outlook and I really love it. Review collected by and hosted on G2.com.

The only thing I don't like is when I respond to an email it automatically archives it. Sometimes I need to keep the email, and I have to actually click on the drop down menu to just hit send. Review collected by and hosted on G2.com.

I love that you can assign, snooze, and easily move emails around inboxes. It is especially important for me to compartmentalise my projects based on different priorities and clients. I also like the conversation function because as I typically highlight certain phrases within and emails and tag my teammates to follow up on them. Review collected by and hosted on G2.com.

It is sometimes very hard to find certain emails, the search function is not very sharp and more often than not I have to sift through tens of emails before finding the right one. Would be great to have filters for the search function such as only shortlisting emails by their sender or have certain words in their title. This would be especially helpful for any searches that go back months ago. Review collected by and hosted on G2.com.

I like the versatility that front provides. There are many reporting features that can help leaders/managers to assess where their team may be struggling. I appreciate the shared inboxes, so theres visibility and others can jump in to help, or can see what a new member is sending and help correct before an email is sent. The program sounds complicated, but it was very easy to use and figure out. The online academy has tons of helpful information and there are weekly training courses you can join if you need more help. Review collected by and hosted on G2.com.

I wish there was a way to link more emails. Sometimes an email comes in and someone replies and it creates a new email chain. There are people who email me that end up creating new chains every time they reply and not all of those can be merged or linked together for visibility. Review collected by and hosted on G2.com.

What I do like the most of front is the way how we can use it in our daily life to convey the information from a point A to B. It has been a great experienc using front and It can be seen that is getting better, due to it new updates Review collected by and hosted on G2.com.

Front as I have seen as of now, there is nothing I can complain about, but recently we have experienced some delays in at the moment of sending emails and receiving as well. I think that this happens since we have unified outlook to front Review collected by and hosted on G2.com.

What I appreciate most about Front is its ability to centralize all communications in one place, whether emails or messages. This greatly facilitates task management while allowing smooth and rapid collaboration within the team. The interface is intuitive, and the system of automatic rules for sorting and organizing messages is a real advantage. Review collected by and hosted on G2.com.

There is nothing I don't like about Front Review collected by and hosted on G2.com.

Front integrates seamlessly with all of our work flow apps. As a business with multiple facets, from sales, to design, and manufacturing, we're all able to link back to one main hub (Front). Being able to attach links to threads, delegate inboxes, and have side-bar conversations chronologically saves SO MUCH time hunting and pecking through the history of a project. The calendar is the most user friendly of any of the tech apps we've used. And the knowledge base is a good central tool to keep company wide information. Review collected by and hosted on G2.com.

The UI of Knowledge Base was not quite as intuitive and took a bit of collaboration to be able to understand how we can make the most out of it as a team.

Front is not "cheap", so we sometimes have to make the tough call about who is integral enough to earn a Front account. If they're not daily users, they probably won't be included. Review collected by and hosted on G2.com.